Product Description
Maison is an AI-powered virtual concierge and booking assistant built specifically for hotels. Embedded directly into a hotel’s website, Maison engages guests in natural conversations, answers questions, provides personalized recommendations, and helps guide travelers through the booking process 24/7.
Why This Product?
Maison helps hotels provide immediate, personalized assistance to website visitors without adding more work for hotel staff. By answering routine questions, assisting with bookings, and naturally recommending relevant upgrades and experiences, Maison can help improve the guest experience, increase direct bookings, and create additional revenue opportunities.
Who Uses This?
Full-service medium sized chains and individual properties
Key Features/Benefits
- 24/7 guest assistance: Instantly answers questions about availability, pricing, amenities, promotions, travel logistics, and local recommendations.
- Natural, personalized conversations: Guests can ask questions in their own words rather than navigating a traditional automated chatbot menu.
- Direct booking support: Helps guide guests from initial questions toward booking while identifying relevant upsell opportunities.
- Built for hospitality: Designed specifically around the needs of hotel guests and operators.
- Brand customization: Responses can be tailored to reflect each hotel’s voice, personality, and property-specific information.
- Multilingual support: Helps hotels communicate with guests across languages.
- Easy website implementation: Maison can be added to a hotel website with a simple code snippet and managed without a complex dashboard.
