Company Description
Canary Technologies provides an AI-powered Guest Management Platform that helps hotels digitize and personalize the guest journey from booking through checkout. Its solutions help hotel teams reduce administrative work, communicate with guests more efficiently, increase ancillary revenue, secure payments and deliver a smoother guest experience across every stage of the stay.
Why This Product?
Canary brings guest communications, digital check-in and checkout, payments, upselling and hospitality-specific AI together in one platform. Its mobile-friendly, web-based tools require no guest app download and integrate with a hotel’s existing technology stack. This gives hotels a flexible way to automate repetitive tasks and expand digital service while keeping their brand and guest experience front and center.
Trusted by more than 20,000 hotels worldwide, Canary is built specifically for hospitality and supports independent properties, management companies and global hotel brands.
Who Uses This?
Canary is designed for:
- Independent hotels and resorts
- Multi-property hotel management companies
- Ownership groups
- Enterprise hotel brands and portfolios
Hotels can select the solutions that best fit their operation, whether they want to improve a specific guest touchpoint or create a connected digital journey across multiple properties.
Key Features and Benefits
Mobile Check-In: Lets guests complete registration before arrival, reducing front desk paperwork and helping hotel teams deliver faster, more efficient check-ins.
Self-Service Kiosk: Provides guests with a convenient check-in option at any time of day, helping reduce lobby lines and relieve pressure on front desk teams.
Digital Authorizations: Replaces paper and PDF credit card authorization forms with secure, PCI-compliant digital workflows that help hotels reduce fraud and chargebacks.
Payment Links: Allows hotels to send guests secure, customized links by text or email, making it easier to collect and track deposits and other payments.
Dynamic Upsells: Presents relevant room upgrades, early check-in, food and beverage offers and other add-ons throughout the guest journey to help hotels generate more ancillary revenue.
AI Voice: Answers guest calls around the clock with a hospitality-specific AI assistant that provides accurate information and helps hotel teams manage call volume.
Guest Messaging: Brings guest communication across channels such as SMS and WhatsApp into one unified inbox, helping teams respond more quickly and consistently.
Smart Checkout: Gives guests a faster, more convenient way to check out while helping hotels streamline room turnover, gather feedback and generate more reviews.
