Product Name

Alliants Experience Platform

Product Description

Alliants helps hotels create more connected guest experiences across messaging, check-in, mobile key, concierge services, and trip planning. The platform brings guest information and interactions together in one place, giving hotel teams the context they need to personalize each stay and deliver better service.

Because Alliants is modular, hotels can choose the capabilities that fit their brand, operational needs, and guest journey.

Why This Product?

Guests expect communication and service to feel simple, personal, and consistent throughout their stay. Alliants helps your team deliver that experience by connecting guest messaging, concierge recommendations, digital itineraries, and contactless services within one platform.

A detailed customer profile gives staff a clearer view of each guest, including their preferences and previous interactions. This helps teams respond more thoughtfully, recommend relevant experiences, and make every interaction feel more personal.

Alliants can also be configured around your hotel’s existing processes and brand standards, rather than forcing your team into a one-size-fits-all experience.

Who Uses This?

Alliants is designed for hotels across every segment, from luxury resorts to mid-tier and limited-service properties.

The platform supports independent hotels, growing hotel groups, and global enterprise brands. Its flexible setup also makes it a strong fit for multi-property organizations that need to deliver a consistent guest experience while accommodating different brands, operating models, or door-lock providers.

Key Features/Benefits

Unified Guest Profiles
Bring guest details, preferences, and past interactions into one view. Sophisticated profile management and deduplication help your team build a more accurate understanding of every guest.

Guest Messaging Across Multiple Channels
Communicate with guests through 14 messaging channels and in more than 100 languages, giving guests the freedom to connect through the channels they already use.

Digital Concierge and Trip Planning
Help guests and staff collaborate on personalized recommendations, activities, and experiences. A single digital itinerary keeps plans organized and easy to access throughout the stay.

Contactless Guest Experiences
Guide guests through digital check-in, mobile key, and other contactless experiences that reduce friction while giving guests greater flexibility.

Flexible, Modular Platform
Choose the modules that make sense for your hotel and add new capabilities as your needs evolve.

Mobile Key Across Leading Lock Providers
As a certified Apple Credential Manager, Alliants supports NFC Wallet solutions across Salto, ASSA ABLOY, and dormakaba. This gives hotel groups greater flexibility when properties use different lock systems.

Configured Around Your Brand
Adapt the guest experience to reflect your brand, service model, and operational processes, whether you operate a luxury resort, a limited-service hotel, or a global portfolio.