Archives

Infrasys

Product Description:

Infrasys is a cloud based enterprise level POS platform built especially for hotels. The rich capability of the platform allows for busy restaurants to monitor their orders as well as keep tab on inventories and costs. Chain level reporting enables groups/management companies to track the information they need to improve upon service and profit.

Easily deployable to a single hotel or a chain of 1,000+ the Infrasys platform is backed by Shiji’s service commitment and on going support.

Information Exchange
1 Way
can look up a room and post charge

Benefit to Customer:

The Infrasys POS platform is designed with group/chain business. The multi-unit reporting capabilities allow customers to truly understand behaviors across properties and regions.

The interconnectivty between the Shiji Group platforms will continue to enhance guest service, efficency and profitablity

Partner Relationship:

Shiji Group Brand Company

LightSpeed

Product Description:

Lightspeed offers a leading POS platform for the independent hotelier. Their iPad powered POS system is feature rich for a single restaurant and offers capabilities such as “self service” ordering via a tablet or a enabling the wait staff to put orders in directly at a table using a tablet.

The Lightspeed POS platform offers a cloud database with offline mode in case internet is loss. This capability makes the POS extremely flexible and easy to use anywhere you are.

Information Exchange
1 Way

Supported features:
*Posting of Charges to Guest room or house account
*Map items from Charges on multiple levels (Single outlet by Product or Category, Multiple outlets (Floors) by Product or Category)
*Import of Non Room Charge transactions as part of End of Day
*Non room payment methods can be broken out to different Accounts (Cash to one account, Credit Cards to a different account, etc)
*Standard Tip / Gratuity code across all outlets
*Guest Look up by Room or Name

Not Supported:
*Editing of finalized charges
*Splitting bill between multiple rooms or accounts
*Taxes do not flow from Lightspeed. Rover Charge codes need approprirate tax codes set as generated items

Benefit to Customer:

Lightspeed provides a good platform at an extremely affordable price point. They are device agnostic so will run on various tablets and printers. While the system works extremely well for a hotel with a couple outlets it does not have full featured functionality for multi-property reporting.

This system is best used by a hotel that wants to have an easy cloud based POS platform with PMS integration at an affordable price point.

Partner Relationship:

Referral

TrustYou (formerly checkmate)

Product Description:

Reputation management platform also offers the same services as ReviewPro. They do online review management as well as messaging hub and guest surveys. As a unique service TrustYou helps hoteliers bring in review data to 3rd party sites such as Kayak, Google etc..

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates
Room number

Benefit to Customer:

TrustYou’s unique ability to bring in guest reviews helps to put positive reviews in shoppers eyes when they are visiting such meta sites like Kayak, Google and Trivago.

Partner Relationship:

Basic

ALICE

Product Description:

Hospitality platform with a broad set of capabilities and flexible to ensure better staff communication in the hotel. Known for their concierge platform ALICE is rapidly expanding their feature set to offer more services to hoteliers in an all-in-one platform.

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates

Benefit to Customer:

Broad based platform that is a jack of all trades.

Partner Relationship:

Basic

ReviewPro

Product Description:

ReviewPro offers a comprehensive guest experience suite. They have (4) main products:
Hotel Reputation Management (manage your online reviews)
Guest satisfaction surveys
Guest messaging hub (text, WeChat, FB messenger)
Case management (guest requests with analytics)

This enables them to provide various services to hoteliers based on specific needs. They have a class leading Reputation Management monitoring system used by thousands of hoteliers globally

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates

Benefit to Customer:

Integrated into the Shiji solution suite connectivity between Rover and ReviewPro will continue to be enhanced. With ReviewPro’s platform hoteliers can increase their positive reviews and avoid negative comments before they happen by proactively monitoring guest feedback and input.

Partner Relationship:

Shiji Group Brand Company

RoomChecking

Product Description:

RoomChecking is the best solution from turning a hospitality staff into a well-working team. The system is like the glue that keeps everyone together and turns disorganization and miscommunications into an easy, timely, and efficient system.

Information Exchange
2 Way
Receives guest info from API
Receives check-in/out from API
Receives room number from API
Pushes housekeeping status to PMS via control

Benefit to Customer:

An affordable data rich platform to help manage staff efficiency and prevent further issues. Extensive analytics on case management and man power hours this is a modern day affordable platform with an easy to use UI.

Partner Relationship:

Revenue

Openkey

Product Description:

Largest mobile key provider in the market. Can skin their mobile key to have a property or group branded look. In addition are able to provide an APP for further functionality.

Information Exchange

1 Way, Push
Upload of reservations, modifications, cancellations

Benefit to Customer:

Works with many lock partners and has the largest network available to deliver mobile key technology

Partner Relationship:

Basic

Intelity (formerly Keypr)

Product Description:

Intelity offers a “hospitality platform” that enables hoteliers to do a number of things. They make custom guest engagement apps which can also do mobile key. They control digital signage and have a smart mirror for a modern way to interact with a guest in their room giving them the ability to order via the mirror or in room TV. Finally they offer ways to engage with the guest via messaging and voice enabled services such as Alexa.
For the staff Intellity offers the ability to set up case management/ticketing system to monitor guest requests, work orders and preventative maintenance

Information Exchange

1 Way
Rover sends guest contact info
Check-in/check-out dates
Room number
Account spend

Benefit to Customer:

Intelity is a broad hospitality platform with many multiple uses and can be easily configured for each hotel’s needs. This enables a hotelier to choose the components that are important to them and adjust their needs accordingly

Partner Relationship:

Basic