Archives

IDeas

Product Description:

IDeaS has been an industry trailblazer for decades, transforming hotel profitability and performance by delivering increasingly powerful innovations. We offer a modern technology framework for revenue optimization and productivity improvement. From leading hotel chains to independent properties, our clients trust IDeaS to deliver profitable pricing decisions every day.

Benefit to Customer:

Utilize accurate forecasts and distribute optimal pricing and revenue management decisions. Capture your most valuable business and make an immediate positive impact on revenue and profitability. Automate granular data analysis, forecasting, pricing and controls to allow you to focus on strategy. Automate granular data analysis, forecasting, pricing and controls to allow you to focus on strategy. Automate granular data analysis, forecasting, pricing and controls to allow you to focus on strategy.

Rainmaker

Product Description:

Gain unprecedented insight into customer segments, leverage that data to manage demand proactively, protect room inventory for your most valuable guests and drive total revenue with Rainmaker’s GuestRev.

Information Exchange:

2-Way, Push Base Model

Benefit to Customer:

Forecast demand accurately and at the finest level of granularity and detect unexpected events or anomalous demand patterns that are often missed by human analysis. Determine room rates for all future stay nights, while ensuring room availability for your most valued guests and provide users with insight into how the system arrived at its decisions, with new, intuitive user experience. Strategically align sales and marketing efforts and track effectiveness

Duetto

Product Description:

Duetto provides powerful Revenue Strategy solutions for hotels and casinos, delivering unique insights on pricing, demand and business mix through cloud-based applications – generating the highest ROI in the industry. Its GameChanger platform combines predictive analytics and a powerful rate-setting engine, enabling properties to leverage the breakthrough practices of Open Pricing and Personalized Loyalty Pricing. Scoreboard, Duetto’s Revenue Intelligence application, makes hotels more efficient and strategic by turning their performance and forecast data into actionable insights and allowing greater real-time collaboration.

Information Exchange

2-Way, Push Base Model

Infrasys

Product Description:

Infrasys is a cloud based enterprise level POS platform built especially for hotels. The rich capability of the platform allows for busy restaurants to monitor their orders as well as keep tab on inventories and costs. Chain level reporting enables groups/management companies to track the information they need to improve upon service and profit.

Easily deployable to a single hotel or a chain of 1,000+ the Infrasys platform is backed by Shiji’s service commitment and on going support.

Information Exchange
1 Way
can look up a room and post charge

Benefit to Customer:

The Infrasys POS platform is designed with group/chain business. The multi-unit reporting capabilities allow customers to truly understand behaviors across properties and regions.

The interconnectivity between the Shiji Group platforms will continue to enhance guest service, efficiency and profitability

LightSpeed

Product Description:

Lightspeed offers a leading POS platform for the independent hotelier. Their iPad powered POS system is feature rich for a single restaurant and offers capabilities such as “self service” ordering via a tablet or a enabling the wait staff to put orders in directly at a table using a tablet.

The Lightspeed POS platform offers a cloud database with offline mode in case internet is loss. This capability makes the POS extremely flexible and easy to use anywhere you are.

Information Exchange
1 Way

Supported features:
*Posting of Charges to Guest room or house account
*Map items from Charges on multiple levels (Single outlet by Product or Category, Multiple outlets (Floors) by Product or Category)
*Import of Non Room Charge transactions as part of End of Day
*Non room payment methods can be broken out to different Accounts (Cash to one account, Credit Cards to a different account, etc)
*Standard Tip / Gratuity code across all outlets
*Guest Look up by Room or Name

Not Supported:
*Editing of finalized charges
*Splitting bill between multiple rooms or accounts
*Taxes do not flow from Lightspeed. Rover Charge codes need approprirate tax codes set as generated items

Benefit to Customer:

Lightspeed provides a good platform at an extremely affordable price point. They are device agnostic so will run on various tablets and printers. While the system works extremely well for a hotel with a couple outlets it does not have full featured functionality for multi-property reporting.

This system is best used by a hotel that wants to have an easy cloud based POS platform with PMS integration at an affordable price point.

TrustYou (formerly checkmate)

Product Description:

Reputation management platform also offers the same services as ReviewPro. They do online review management as well as messaging hub and guest surveys. As a unique service TrustYou helps hoteliers bring in review data to 3rd party sites such as Kayak, Google etc..

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates
Room number

Benefit to Customer:

TrustYou’s unique ability to bring in guest reviews helps to put positive reviews in shoppers eyes when they are visiting such meta sites like Kayak, Google and Trivago.

ALICE

Product Description:

Hospitality platform with a broad set of capabilities and flexible to ensure better staff communication in the hotel. Known for their concierge platform ALICE is rapidly expanding their feature set to offer more services to hoteliers in an all-in-one platform.

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates

Benefit to Customer:

Broad based platform that is a jack of all trades.

ReviewPro

Product Description:

ReviewPro offers a comprehensive guest experience suite. They have (4) main products:
Hotel Reputation Management (manage your online reviews)
Guest satisfaction surveys
Guest messaging hub (text, WeChat, FB messenger)
Case management (guest requests with analytics)

This enables them to provide various services to hoteliers based on specific needs. They have a class leading Reputation Management monitoring system used by thousands of hoteliers globally

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates

Benefit to Customer:

Integrated into the Shiji solution suite connectivity between Rover and ReviewPro will continue to be enhanced. With ReviewPro’s platform hoteliers can increase their positive reviews and avoid negative comments before they happen by proactively monitoring guest feedback and input.