Self service
No Mobile App …. web or native …Strategy? OTA’s say THANK YOU!
In early January, I blogged about the evolution of guest booking methods…call centers, travel agents, web booking & OTA’s on desktops and
Blog Articles
Learn about our latest innovations and partnerships with top global hotels as we transform hospitality technology and assist hotels in reimagining the guest experience.
Self service
How one man is driving towards the perfect trip. Do you concur?
Concur has been quietly investing in young companies in the past four years, sometimes taking a small share, sometimes larger, rarely with
Hospitality Trends
Ritz-Carlton Tries to Target Next Gen Travelers
Recently, I wrote about the Modern Traveler’s Choice. Since then, I’ve seen a few interesting articles about similar trends, one of which
Self service
The Modern Traveler’s Choice For Hotels
In my experience, being forced to have dozens of interactions with people while I am traveling can be exhausting. Sometimes I’d prefer
Hospitality Trends
The New Hotel Service Model
It’s been done the same way many decades now…. To check in, the guest still has to find the hotels front desk,
Self service
Hotels… Tablets…. What to Buy them For?
Last night I was revisiting the 10 Hospitality Technology Trends You Need To Know About, a recent white paper sponsored by The Wall Street Journal. I
Hotel Technology
Show These Mobile Usage Stats to any Travel Executive Resisting Change
Earlier in the week, I wrote about how travelers more and more are making travel arrangements and purchase decisions on their mobile
Hotel Technology
Travel Coordination via Smart-Phone Occurring in Record numbers…Its Only Just Begun
I used to book hotel and airfare via a live travel agent…remember those? Next, the internet via my desktop was the preferred
