From Weeks to Hours: How The Ramble Hotel Cut its PMS Learning Curve Down to a Single Shift

The Challenge

“The biggest operational challenges we faced prior to using Stayntouch would be the learning curve,” says Andrew Guerra, General Manager of The Ramble Hotel. “Typically, training on PMSs takes a few weeks.”

For a boutique hotel that depends on a small, versatile team, a multi-week ramp-up on core software is a real cost — every hour spent learning a system is an hour not spent with guests.

The Solution

“With Stayntouch, you can feel really good within a few hours, and very confident within a few days,” Guerra says.

That faster ramp-up shows up across the day-to-day operation, not just at the front desk:

Reporting that gets you to the answer, not just a PDF. “I also like how interactive the reporting is from Stayntouch. When you run a report, you can click on a guest name and actually go to their stay card, versus just having a PDF report.”

More time facing the guest, less time facing a screen. “Stayntouch has changed the way our team works day to day because of the efficiency it creates. It allows us to do the housekeeping boards very easily and set the day up for success with all the information at our fingertips. It also helps us engage with the guest, versus having tunnel vision and staring down at your computer, where guests see the top of your head.”

Loyalty tracking that helps the team surprise and delight. “An example of how Stayntouch has increased the guest experience is with their loyalty tracking. We see the number of stays that every guest has had with us. We can upload pictures for VIPs, or anything like that, to really surprise and delight the guests.”

Night audit that doesn’t hold up the close. “From an efficiency standpoint, for night audit, the reports are done instantly. There’s no waiting half an hour for the printer to keep scrolling — it’s all done electronically, instantaneously, and makes accounting happy.”

The Verdict

“I’d tell a hotel that’s considering using Stayntouch that it’s a time saver,” Guerra says. “It’s as if Apple created a PMS. It’s very user-friendly, it’s easy to navigate, it’s pleasing on the eye, it’s colorful, it’s very logical. I can’t speak more highly about it.”

Why it Matters

For a hotel where every staff hour is precious and every guest interaction counts, Stayntouch gave The Ramble Hotel’s team a system they could learn in a shift instead of a season — freeing them up to run a tighter operation and spend more of their day where it matters most: with the guest.