Cookiebite is a hospitality technology company specializing in connected guest journey solutions that help hotels unify guest interactions, reservations, and revenue opportunities across the property. Through its GuestLake platform, hotels can connect their PMS and other operational systems to create a seamless flow of guest and reservation data across accommodations, dining, spa, golf, events, activities, and more.

GuestLake combines conversational AI, guest-facing digital experiences, and flexible system connectivity to help hotels deliver more personalized communications, improve reservation visibility, and increase ancillary revenue opportunities. Guests can easily ask questions, modify bookings, purchase upgrades, and manage their stay through a convenient, AI-powered interface.

Designed to work alongside existing hotel technology, GuestLake eliminates data silos without requiring properties to replace their current systems. By connecting data and reservations across multiple departments and revenue centers, the platform enables hotels to create a more seamless guest experience, improve operational efficiency, and gain a unified view of the entire guest journey.