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See Complete Integrations List

View our complete integrations list, from point of sale to payment gateways to central reservation systems to PBS systems, we’ve got it all!

https://www.stayntouch.com/Integrations-list

NAVIS

Product Description

Marketing Automation that’s Intelligent & Personal. Automate and deliver personalized emails to the right people at the right time. Easily segment and nurture your existing demand with powerful list management, lifecycle email marketing, stay communications, and real-time collaboration with your call center.

Why This Product?

Manage, send and compare insights on marketing campaigns and stay communications to know what’s driving demand and bookings. The NAVIS Marketing suite integrates with your current PMS so you can see the real dollar value of those campaign leads and your true ROI. Empower your team to make better business decisions with NAVIS Marketing.

Who Uses This?

Sales, marketing, reservations

Key Features

Integrated List Management

Stop the exporting and uploading. The NAVIS Marketing Suite’s dynamic list management tools automatically merges and updates your lead and guest data.

  • Single-record householding for family members
  • Automatically scrub against future bookings
  • Recognize guest behaviors and preferences

Quick and Easy to Use Email Templates

Create beautiful emails in minutes using our drag and drop editor. No HTML skills required! You can quickly create messages with images, text, and call-to-action buttons to send targeted emails that deliver results!

  • Drag and drop templates for easy and timely communications
  • Automated messages for ongoing guest touches

Intelligent Stay Communications

Integrate with your PMS to generate beautiful, personalized stay communications pre, during and post-arrival to ensure they have a wonderful stay.

  • Integrate with your existing PMS
  • Take the burden off of your reservations agents
  • Facilitate upsells
  • Increase repeat stays

Nurture New and Repeat Stays

Dramatically increase new and repeat bookings by programming personalized follow-up emails to all ‘not-booked’ reservation inquiries. And, automatically reach out to past guests with perfectly timed communications that drive repeat visits.

  • Integrate with your existing PMS
    Increase repeat stays
    Improve guest-stay communications

Revinate

Product Description

Revinate’s hotel CRM let’s you know your guests better and build better guest relationships with rich guest profiles and data-driven insights.

Why This Product?

Integrate your data from multiple sources into a hotel CRM for a holistic view of your guest in one place and leverage rich guest data to identify how to better serve and communicate with your guests. Use your CRM to drive more direct bookings by segmenting and targeting your potential guests and sending them personalized communication that resonates with them and drives direct bookings.

Who Uses This?

All hotel segments from independent hotels to groups and enterprise chains.

Key Features

  • Create profiles with guest data pulled directly from your property management system(s).
  • Easily access your guests’ stay history, campaign engagement, post-stay surveys, loyalty, total lifetime value, and more.
  • View guest stay history, including reservation details, rate, property, booking channel, and upsell requests.
  • See how well your hotel guests are engaging with your email marketing campaigns.
  • View past survey results to see a guest’s overall satisfaction with your hotel(s).
  • Use lifetime spend, number of stays, booking channel, and NPS score to deliver personalized campaigns that reward hotel loyalty.
  • Capture guests’ preferences before they arrive to deliver better experiences and communications.
  • Build dynamic guest segments to send relevant and valuable email campaigns to your database.
  • Use Database Insights to gain powerful, real-time insights into your guest data so you can make better marketing and operating decisions.
  • See how healthy your guest database is and how well you are collecting valid email addresses and other key data.
  • Determine your highest conversion channels so you can focus your marketing efforts accordingly.
  • Identify your top performing countries and cities to send localized email marketing campaigns that feel personal.
  • Boost hotel campaign performance by understanding how far in advance guests book, length of stay, number of nights, seasonal trends, and lifetime stays.
  • Create multi-hotel profiles, synthesizing guest data from across all your properties to give you a complete picture of your business—even if your hotels are on different PMSs

Cendyn

Product Description

eInsight CRM

eInsight CRM provides marketing automation and guest intelligence for enterprise hotels, multi-property and multi-brand hotels. Drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest.

rainmaker (RMS)

Rainmaker is a revenue management solution built to optimize profit for every segment of hotel group and transient business.

Why This Product?

eInsight CRM

eInsight CRM is a comprehensive Customer Relationship Management (CRM) platform for hotels, that consolidates, engages and measures disparate data points on travelers throughout the guest journey. Rules-based automation combined with sophisticated personalization and upsell opportunities allow hoteliers to learn more about their guests, enhance loyalty and drive revenue across their business.

rainmaker (RMS)

rainmaker helps you go beyond a rules-based revenue strategy and allows you to benefit from true science. Built as a true revenue and profit optimization solution, rainmaker understands what’s going on in your market and at your property, allowing it to react and make the most optimal pricing suggestions accordingly. 

Who Uses This?

eInsight CRM

Enterprise hotels, multi-property and multi-brand hotels

rainmaker (RMS)

All hotel types (boutique, independent, enterprise, multi-property, multi-brand and more)

Key Features

eInsight CRM

  • Rules-based automation combined with sophisticated personalization and upsell opportunities allow hoteliers to learn more about their guests, enhance loyalty and drive revenue across their business.
  • A single source of truth for your data. Each guest profile is like a fingerprint. They leave behind a trail of favorites, likes, dislikes, hotel stay choices and destination offers. Keep all this data in your master Guest Profile – the single source of truth for your data.

  • The most powerful segmentation in hospitality. Build, segment, manage and forecast your target Audiences to created tailored, personalized communications for every guest, throughout the travel journey.

  • Showcase your brand with multichannel marketing. Use Cendyn Studio to create beautiful, on brand email marketing campaigns targeted with the right message for the right guest. Use dynamic content and segmented audience builders to tailor your message.

  • Advanced business rules to deliver timely guest communications. Start the conversation and automatically engage your guests before, during and after their stay with personalized email marketing and other communications tailored to their unique profile and desired audience outcome.

  • Create unique journeys for all your Audiences. Manage your transactional, pre-arrival, and marketing campaign life cycle using the most sophisticated journey builder for hospitality.

  • Build long-term relationships with your best guests. Reward guests with a personalized, distinctive loyalty experience that encourages them to keep coming back.

  • Enterprise reporting & dashboards personalized to your unique business goals. Google reports there are over 7,000 travel moments in a typical guest journey. Cendyn’s eInsight CRM reporting tool enables you to harness this disparate data and make informed business decisions with simple, beautiful dashboards.

rainmaker (RMS)

rainmaker allows hoteliers to manage revenue accurately, efficiently, and effectively, through thick and thin. Science-based algorithms automate the heavy lifting, leaving revenue teams time to focus on the decisions that help drive profit. rainmaker customers see a 5-12% revenue lift during their first year on the platform and highly Rated recommendations from rainmaker are accepted 89% of the time. rainmaker has unique functionality that allows hoteliers to go beyond room revenue and achieve total profit optimization.

  • Dynamic forecasting – Accurately forecast demand for your property or group using a highly segmented approach. rainmaker produces thousands of forecasts in an instant, analyzing customer segment, length of stay, day of arrival, and room category, so you can focus your efforts on the things that matter. A customer segmentation approach that is based on guest value, market characteristics, business needs, distribution strategy, and more means your RMS is analyzing demand at a very fine level of granularity to continuously optimize results.

  • Total profit optimization – Go beyond room revenue with rainmaker. Capture ancillary spend across up to nine distinct categories, with configurable margins for each one, to maximize top-line revenues and achieve total profit optimization.

  • Know true guest value – Capture every aspect of your guests’ revenue potential, down to the segment and booking channel, capturing propensity to buy, distribution cost, and profitability per guest. All aspects of total guest value contribute to achieving total profit optimization.

  • Flexible pricing strategy – rainmaker is designed to price each market segment and room type independently of overall demand, ensuring the maximum flexibility when setting hotel rate strategy. This flexibility avoids generating single ‘hurdle rates’ and relying on a PMS to apply discounts and markups.

  • Special event management – Configure special events on your rainmaker calendar and allow the algorithm to forecast based on similar events in the past, making events easier and more streamlined to manage.

  • Anomaly detection – Accounting for uncertainty with rainmaker allows you to manage the inherent unpredictability of your business. Forecasts can be configured to react to the most recent trends, including bookings, cancellations, final counts of arrivals or room nights, and competitor rates. If things do take a turn for the worse or, the better, rainmaker recognizes the impact of the changed circumstances, and adjusts accordingly. When things rebound, the system quickly corrects course. rainmaker auto outlier-detection algorithms recognize a shock to the system allowing you to exclude those observations to ensure the accuracy of future forecasts.

  • Optimized Group pricing – rainmaker’s sophisticated group pricing algorithm analyzes won/lost data from the Sales & Catering system along with the associated price points to derive a price elasticity curve at a micro-segment level, resulting in a best-in-class price optimization when quoting group requests. While other group pricing approaches rely solely on transient displacement to produce what is needed to simply break-even, rainmaker’s algorithm selects the price that is expected to strike the optimal balance between the profit from the group and the likelihood the group will book, ultimately resulting in the most profitable outcome.

  • Manual override – In times of need and extreme circumstances, hoteliers should be able to override both forecast and price recommendations. rainmaker allows hoteliers to combine the efforts of science-based algorithms and human interaction to provide the most accurate forecast and pricing for your property, whatever the situation.

SHR

Product Descriptions

SHR provides hotels sophisticated tools and services that help execute their reservation and distribution strategy while optimizing the profitability of their room inventory.

Windsurfer® CRS

Responsive and flexible, Windsurfer lets you easily merchandise and sell your rooms, packages, and add-ons in virtually any way you choose.

SHR Wave™ RMS

Offering the best of AI with a human touch, Wave lets today’s Revenue Managers break free from having to solely trust the ‘black box’ they are normally bound to by other revenue management systems. 

SHR Maverick™ CRM

The robust, powerful guest management software of MaverickCRM gathers all guests’ profile data from the integrated systems and aggregates it. MaverickCRM matches and cleanses profiles and creates microsegments that optimize recommendations for client communication and building out a custom loyalty program with guest portal. MaverickCRM also provides a built-in, easy-to-use, integrated marketing program for email and text message marketing and campaign management

Why These Products?

Windsurfer® CRS

Offering a responsive design, shopping cart-style booking process, persuasive messaging, and other unique features, it is fully optimized for single-property independents, multi-property groups, and large hotels. Windsurfer and StayNTouch work on an “Advanced Two-Way” model.  Allowing for the delivery of Reservations made through the CRS connections to the PMS as well as receiving all Rate, Inventory, Restrictions, & Reservations from the PMS. Giving you the full picture of bookings in both systems.

SHR Wave™ RMS

With its unique Strategy Builder tool, Wave brings revenue managers AI models that can be adjusted to fit your hotel’s particular strategy, while allowing for more transparency in pricing recommendations. Wave and StayNTouch feature an ‘1.5-Way’ model  This allows for valuable reservations and group data to pass between the two systems for WaveRMS to generate decisions for the hotelier.

SHR Maverick™ CRM

MaverickCRM provides hoteliers a flexible, profile based platform to create a dynamic loyalty program as well as transactional and targeted marketing communications. MaverickCRM and StayNTouch feature an ‘Advanced Two-Way’ model  This allows for valuable reservations data to pass between the two systems for the hotelier to set up communication rules for transactions & marketing messages within MaverickCRM.

Key Features

Windsurfer® CRS

  • Customizable Booking Engine with multi property, language & currency options
  • Full GDS Connectivity
  • Hundreds of Online Travel Agent Connections
  • Chain and Hotel Group Management Features
  • Enhanced Rate Management
  • Extensive Reporting
  • Integrations with Payment Gateways, Marketing, Revenue Management and Client Relationship Management Systems

SHR Wave™ RMS

  • AI powered Algorithms
  • Strategy Builder
  • Enhanced Reporting
  • Group Displacement Module

SHR Maverick™ CRM

  • Automated Profile Management
  • Loyalty / Rewards Program
  • Guest Online Portal
  • Campaign Management for Email & SMS Marketing
  • Surveys, Questionnaires and Comprehensive Reporting


For-Sight

Product Description:

This is a UK based business with primary client based in the UK and some continental European customers as well.

Information Exchange

FTP file transfer – 1 way
Reservation create, modify and cancel
All guest profile information
Rate and market segment
Summary of guest spend data

Benefit to Customer:

Has a keen understanding of the UK market and are experts in crafting marketing campaigns to these consumers to drive more direct bookings. They have a created a loyal customer base due to their success in helping groups cross sell properties and increase direct booking customers.

HMA Marketing

Product Description:

Specializing in high service and data insights HMA marketing is focused strictly in the independent hotel space and helping those clients obtain superior results with their email marketing campaigns.

Information Exchange

FTP file transfer – 1 way
Reservation create, modify and cancel
All guest profile information
Rate and market segment
Summary of guest spend data

Benefit to Customer:

Boutique marketing firm with a more hands on approach. They have turn key programs for “win back” from OTA, lead gen, repeat guest incentives, promotional items etc..

Clairvoyix

Product Description:

A custom designed CRM for the hospitality industry. Their analytics dashboard helps to cleanse guest data and create a clear view of a hotel’s guest database. They work with Hilton and LaQuinta as their main customers and their easy to use dashboard makes it easy for a hotelier to put the data together for a campaign. They couple this with a dedicated account manager that will help put together the creative for the campaign

Information Exchange

FTP file transfer – 1 way
Reservation create, modify and cancel
All guest profile information
Rate and market segment
Summary of guest spend data

Benefit to Customer:

Has very good hierarchy and control process for groups – allows individual hotels to create campaigns but can flow through to be approved by corp office. They do a lot of work for Hilton so they understand this work flow better than most.