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COVID-19 and Hospitality: Understanding and Anticipating New Traveler Behaviors
Glimmers of an emerging recovery: France, Spain, and Italy, once epicenters of the virus, are now gradually easing their lockdown. How will COVID-19 change travelers’ perceptions, expectations, and behavior?
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COVID-19 and Hospitality: Re-evaluating Your Hotel Technology Strategy to Prepare for a New Normal Post-Recovery
Historically, the hospitality industry has always fared well in the face of external crises, and experienced healthy rebounds following 9/11, the 2002 SARS epidemic, and the 2008 Great Recession. While hoteliers will …
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COVID-19 and Hospitality: Smart Tips for Communicating During the Crisis
Maintaining trust and credibility is crucial, so your communications should be completely honest and as transparent as possible. And every message should be conveyed with an overwhelming sense of …
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Takeaways from the 2018 Guest Experience Assessment Report
The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization and value-driven service, the most successful hotels will be those who allocate more of their budgets for technology that actually aligns with delivering a better guest experience for all types of travelers. This may empower a self-service model for some guests, and high-touch, personalized service for others.
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How PMS Vendors & Hoteliers Can Work Together
When it comes to hotel technology, are hotels and their system providers on the same page? The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to, and StayNTouch. Over 358 respondents, responsible for buying or selling hospitality technology were asked to identify common priorities along with potential divides among hoteliers and suppliers.
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[CHECKLIST] How Future-Proof is Your Hotel PMS?
In a service-oriented industry like hospitality, it is critical to keep up with technology advancements. So how, exactly, does one go about future-proofing investments in hotel technology when there’s no certainty what the future holds? Luckily, we’ve compiled a 10-point checklist to help you determine the answers to that question.
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How Self-Service Is Replacing Traditional Guest Service In The Ideal Guest Experience
Where guests previously expected to be greeted with cheerful front desk staff, they now prefer mobile check-in, allowing them to bypass lines and interact with the hotel freely (and immediately). Moreover, guests, today expect customized service with a low-touch flair, allowing them to express complete control over their hotel experience.
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You AND The World Have Changed And So Should Your PMS!
In this webinar, learn how your hotel can differentiate itself with a Mobile PMS that is tailored to meeting the new demands in a mobile-driven economy and enhancing the guest stay experience from end to end.
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