Armed with the right technology and the right mindset, you can reimagine your hotel’s guest service experience and develop your staff into ambassadors that inspire guest loyalty, win conversions, and deliver an engaging and exceptional guest experience.
Download this E-Book
Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience.
Read this Article
A successful recovery requires hotels to reevaluate and align their core operational technologies to meet the new demands of travel. There’s no better place to start than with the PMS! We put together a guide to help you prioritize the most essential components when evaluating new PMS technology.
Download this E-Book
Not all cloud PMS’ are the same. We put together a guide that outlines 8 benefits of a Native Cloud & Integration Friendly Hotel PMS; including superior performance, reliability, scalability, security, and cost efficiency.
Download this E-Book
In this webinar, experts from StayNTouch, IDeaS, and NAVIS join a live discussion to help hotels revise their revenue management strategies with a focus on converting higher on revenue opportunities and optimizing and expanding their business mix.
Watch this Webinar
Glimmers of an emerging recovery: France, Spain, and Italy, once epicenters of the virus, are now gradually easing their lockdown. How will COVID-19 change travelers’ perceptions, expectations, and behavior?
Read this Article
Historically, the hospitality industry has always fared well in the face of external crises, and experienced healthy rebounds following 9/11, the 2002 SARS epidemic, and the 2008 Great Recession. While hoteliers will …
Read this Article
Maintaining trust and credibility is crucial, so your communications should be completely honest and as transparent as possible. And every message should be conveyed with an overwhelming sense of …
Read this Article
The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization and value-driven service, the most successful hotels will be those who allocate more of their budgets for technology that actually aligns with delivering a better guest experience for all types of travelers. This may empower a self-service model for some guests, and high-touch, personalized service for others.
Read this Article
When it comes to hotel technology, are hotels and their system providers on the same page? The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to, and StayNTouch. Over 358 respondents, responsible for buying or selling hospitality technology were asked to identify common priorities along with potential divides among hoteliers and suppliers.
Read this Article
In a service-oriented industry like hospitality, it is critical to keep up with technology advancements. So how, exactly, does one go about future-proofing investments in hotel technology when there’s no certainty what the future holds? Luckily, we’ve compiled a 10-point checklist to help you determine the answers to that question.
Download this E-Book
Where guests previously expected to be greeted with cheerful front desk staff, they now prefer mobile check-in, allowing them to bypass lines and interact with the hotel freely (and immediately). Moreover, guests, today expect customized service with a low-touch flair, allowing them to express complete control over their hotel experience.
Read this Article
In this webinar, learn how your hotel can differentiate itself with a Mobile PMS that is tailored to meeting the new demands in a mobile-driven economy and enhancing the guest stay experience from end to end.
Watch this Video