Hospitality Resources & Articles

Online Ripple Effects: How Digital Tech Changes Guests’ Offline/On-Property Expectations

Bill Gates was famously quoted saying “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.”

Takeaways from the 2018 Guest Experience Assessment Report

The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization and value-driven service, the most successful hotels will be those who allocate more of their budgets for technology that actually aligns with delivering a better guest experience for all types of travelers. This may empower a self-service model for some guests, and high-touch, personalized service for others.

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

Let’s consider a scenario. You’re out shopping for a few household items at a local Target or Costco, but while you cross those items off your list, you come across some tempting, unrelated deals. Maybe a great deal on a new TV or electronic, a decorative item for the house, a luxury skincare item, or a gift for a loved one.

The Critical Alignment Of Systems: The History Of Hospitality API

It’s no secret — providing a high-level guest experience requires the support of high-level technology. As we shift into a mobile-centric, hyper-personalized era lead by the digital demands of the modern consumer, the pressure for hotels to continuously introduce new technology and advance their existing offering(s) is staggering.

How PMS Vendors & Hoteliers Can Work Together

When it comes to hotel technology, are hotels and their system providers on the same page? The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to, and StayNTouch. Over 358 respondents, responsible for buying or selling hospitality technology were asked to identify common priorities along with potential divides among hoteliers and suppliers.  

Why Can’t We All Just Get Along? The Future of Hotel Technology Integrations & APIs

The capability to have an open platform/solution or software product that is truly agnostic when it comes to integrating with third-party systems in today’s hotel technology space is paramount to the success of a well-run hotel. After all, ensuring that each guest enjoys the highest level of guest service available is the primary responsibility of every hotel. Behind the scenes, hotel systems are busily chugging away to support the operational demands of the hotel, including the pre-stay and post-stay experiences that the guest receives.

5 Signs It’s Time To Change Your Hotel Property Management System

Your hotel property management system (PMS) is the beating heart of your hotel – responsible for streamlining operations, optimizing guest service and maximizing revenue. However, like most technology, it has a limited lifespan.

Here are five signs that it is time to change your PMS.

Evaluating The Hype Behind Mobile Keyless Entry For Hotels

With the ongoing evolution of technology and consumer preferences, we frequently bear witness to a trend of forced adaptation amongst businesses, both large and small. 

Read why mobile keyless technology, without a versatile and mobile PMS behind it, may only fix a portion of the guest engagement challenge many hoteliers face today.

How Self-Service Is Replacing Traditional Guest Service In The Ideal Guest Experience

Where guests previously expected to be greeted with cheerful front desk staff, they now prefer mobile check-in, allowing them to bypass lines and interact with the hotel freely (and immediately). Moreover, guests, today expect customized service with a low-touch flair, allowing them to express complete control over their hotel experience.

Navigating Hotel Industry Changes With A New Mobile PMS

The future is now, and the hospitality realm is rapidly changing as modern advancements are realized by savvy hoteliers at the forefront of industry-wide improvements. As guest expectations shift in a more mobile-focused, tech-forward direction, we’re seeing countless hoteliers embracing the upgrade to a new, mobile PMS software.

If Your Hotel PMS Doesn’t Include These 6 Things, Your Competition May Be Winning

What differentiates your hotel from your competition?  Is it your personal service, your amenities, or something else?  No matter what your differentiator is today, our changing world forces hoteliers to always be looking for ways to further improve on what sets them apart. One way to boost your competitive advantage is through updating to a modern, advanced hotel PMS to help you increase efficiency, productivity, service and revenue.

Mobile Cloud Hotel PMS: Perfect For Independent Collections, Groups & Brands

When was the last time you gave your hotel a makeover? I’m not referring to the property itself; rather, the internal systems you have in place to maximize critical day-to-day efficiency. After all, ensuring you have a seamlessly integrated and user-friendly hotel property management system (PMS) in place can, in many ways, make or break the success of your hotel.

Training Your Hotel Staff On A New PMS Should Take Minutes, Not Days

Time is an incredibly valuable currency, especially in the hospitality world. Running a hotel effectively requires efficiency and guest-focus to always be top of mind — which means your staff, internal processes, guest observations (and more) all have to be firmly intact, supported and operating smoothly to ensure ongoing success. 

Going Safe May Leave You Sorry When It Comes to Your Hotel Technology Decisions

It has long been said that making the safe choice when investing in a hotel technology partner is always the right decision. This is a recognized phenomenon, epitomized by the traditional axiom of purchasing agents that “nobody ever got fired for buying IBM equipment.” While it is true that large well-established tech brands tend to be more widely adopted and influential, they may not be the best choice for every business, and in fact, could leave you regretting your decision in the long run.  

Hotel Property Management Systems: A New Beginning

There is an interesting theme evolving related to ‘a new beginning’ that is being fostered by innovative property management systems, and StayNTouch is proud to be at the forefront of this [r]evolution. The hotel property management system has been around for a long time, and unfortunately for the industry, it has evolved very little over time. Yes, features and functions have been developed, a plethora of interfaces have been added –  yet the baseline for a PMS has remained virtually static.

Interview: First Hotels – A Hotel Technology Perspective

What is important to you related to technology platforms?

We focus on technologies that are simple in nature. They must be easy to learn and easy to implement but also be able to fulfill all our requirements. The company has high turnover as do most hotels companies and thus the system needs the capability to train new employees easily. We also want to limit the number of systems required, and finally, it needs to be future-minded, e.g., mobile check-in/check-out door lock integration and whatever next is going to come down the road.

How Open APIs are Transforming the Hotel Industry

Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.