Bethesda, MD – September 2, 2014. StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at Joie De Vivre Hotels’ Galleria Park Hotel, part of Commune Hotels & Resorts. A 2012 and 2013 finalist for the San Francisco Hotel Council’s Hotel Hero Awards for Innovation and recipient of AH&LA’s Innovation Technology award last year, Galleria Park Hotel is the latest Commune Hotels & Resorts property to introduce the StayNTouch Mobility Platform.
With today’s traveler looking for a more personal, convenient guest experience, Galleria Park Hotel is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet) and receive their room keys via a key dispenser. These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience. Checkouts are similarly expedited. A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts. Designed as a plug-in to the hotel’s existing PMS, a major differentiator of the StayNTouch Platform is that it is both white-labeled and directly integrated with the PMS, allowing guest actions to be reflected in the PMS in real-time.
The hotel has implemented three StayNTouch cloud-solutions on one platform:
Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
Zest Web™: Enabling guest pre-engagement and mobile guest services via mobile web, no app needed. Guests receive an email invite to check-in & out via smart phone or desktop. Taken to branded experience that allows PMS integrated mobile check-in &/or checkout. Review bill, preferences collected, upsell opportunities, staff-less key fulfillment in conjunction with our key-dispenser. Promote and monetize late checkouts.
Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
“Galleria Park Hotel is excited to be the first hotel in San Francisco to implement the StayNTouch platform,” said Area Managing Director, James Lim. “We’ve all experienced how mobility has changed industries and resulted in the reinvention of services. We’re proud to offer our guests convenient mobile service offerings that ultimately heighten their travel experiences.”
“We are thrilled to have Galleria Park Hotel as a customer. Further, Joie de Vivre Hotels continues to be a fantastic partner to StayNTouch. Joie de Vivre Hotels understands the need to adapt to today’s technology innovations and to provide industry leading services to its guests,” said Jos Schaap, CEO/Founder of StayNTouch.
Industry veteran Jos Schaap founded StayNTouch Inc. in 2012.
About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting www.stayntouch.com.
About Galleria Park Hotel, a Joie de Vivre Hotel
A hidden gem favored by celebrities, statesmen and guests seeking style, comfort and convenience, Galleria Park Hotel is nestled in the heart of downtown San Francisco – just steps away from the Financial District, world-class shopping, dining and cultural attractions. The hotel is located at 191 Sutter Street. For more information, please visit www.galleriapark.com.
About Joie de Vivre Hotels
Since its founding in San Francisco in 1987, Joie de Vivre has made curating authentically local and eclectic experiences its signature. Each one of Joie de Vivre’s more than 30 hotels is an original concept designed to reflect its location and engage the five senses. Today, the company manages the largest collection of boutique hotels and resorts in California and is expanding outside the state with new hotels in Honolulu, Chicago and Scottsdale, Arizona. Joie de Vivre is a Commune Hotels and Resorts brand. Learn more by visiting www.jdvhotels.com.