“Imagine giving customers the ability to request additional services such as room service from their smart phone while still en route to the hotel. Or if you wanted feedback on their stay, you could send a push notification via smart phone as their taxi pulls away from the hotel – TripAdvisor-like ratings can be yours in quick order!” To read the full article by Anand MedePalli on the travolution’s web site click here (posted on February 22nd 2013).
Are hotel front desks a thing of the past?
A recent article featured on the Economist asked, “Why do hotels still bother with receptionists?” And to be fair, they have a point.
