Anyone who is looking for a new hotel PMS (property management system) should make sure it is ready for “solomo” (social, local and mobile). In order to serve tomorrow’s guest, the right hotel PMS will be able hook into social platforms, to enable virtual guest engagement. Secondly it should have seamless integration with the available guest self service systems. Lastly, to be able to achieve these seamless integrations, they should be 100% cloud based, simple to use, light, and fast with zero on-site components… if not now… than in the very near future!
The New Hotel Service Model
January 27, 2014
It’s been done the same way many decades now…. To check in, the guest still has to find the hotels front desk, sometimes wait in-line,
