In an interview, Imran shares his insights about how the decision to implement StayNTouch’s Rover™ Mobile PMS technology has raised the bar for service and helped Hotel Chicago West Loop stay ahead of the competition.Read this Article
Hospitality Management Resources
The research and tools you need to giveyour hotel the competitive edge.
In this webinar, learn how you can extend your hotel’s reach and prominently display your best rates and availability to maximize conversions and increase direct bookings.Watch this Webinar
Interview: StayNTouch CEO on how our digital life has profoundly impacted our expectations of everything
With over two decades of success as a hotel software executive, visionary, and entrepreneur, Jos Schaap brings a unique perspective on how hotels can evolve to meet the emerging needs of guests and succeed in today’s competitive environment. In an interview, Jos explains how technology has changed almost every aspect of our lives, and, as a result, it has transformed what guests expect from hotels.Read this Article
In this webinar, learn how to convert guests into repeat customers by creating a memorable experience that is in line with the average traveler’s digital expectations – from booking to stay, to post stay. Learn how to leverage mobile tools, personalized travel and guest related data and digitally enhanced hybrid loyalty reward programs to keep guests coming back.Watch this Webinar
There has been a great deal written about how more and more people use mobile devices to book both air travel and make hotel reservations. There is little doubt that the proliferation of mobile devices within the travel ecosystem is increasing year over year. A Phocuswright research study in 2016 which focused on the mobile landscape outlined that travelers turn to their smartphones when deciding where to go, choosing travel products, during their trip and for sharing experiences.Read this Article
Improving your online reputation is one of the most effective ways to take your business to the next level. Follow the steps in this checklist to take control of your hotels online reputation and turn your guests into brand advocates.Download this Infographic
Smart hoteliers know there are many types of guests and subsets of guests. Their values, preferences, and expectations are not fixed, nor are they universal (Deloitte, 2017). Today’s traveler expects personalized experiences tailored to meet their needs. The question is, how well do you know your guests and their changing expectations?Download this E-Book
There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training – and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support.Read this Article
In today’s digitally driven economy, finding and implementing new technology is only one part of the challenge—nowadays systems integrations and data sharing are more important than ever. In this webinar, you’ll learn key tips and tools to help you build the perfect hotel tech stack for your property.Watch this Webinar
Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.Read this Article
If you are trying to understand how your hotel can use new technologies to get ahead, then you need the right resources to spell out how these new platforms, devices, and software packages work together, and why each is necessary for you to create a great overall experience for your guests. That means having a combination of articles, podcasts, and other reports that help you see how each new innovation helps to make hospitality management easier, less expensive, and more efficient.
At StayNTouch, we understand that one of the main concerns you have when adopting new technologies is your security. This is especially important in an industry whose entire focus is on providing guests with a safe, comfortable place to stay while they are away from home. From your building security to your payment information and accounts, you need to know that your new technological tools will not expose you to liability, and some of the resources here are built to help you understand how different tools deal with those security questions.
Efficiency and Cost Savings
There’s more to new hospitality management tools than just security and the guest experience. Cloud-based apps that are accessible from standard mobile devices also provide you with a variety of benefits that directly affect your behind-the-scenes management of your business, including:
- Infrastructure savings that stem from “software as a service” agreements that decrease up-front costs while taking care of upgrades as they roll out
- Increased efficiency in both processing and record-keeping, making your bookings easier to confirm, track, and modify
- Lowered operating costs as a side-effect of increased efficiency, lower labor, and more staff flexibility
Learn More About StayNTouch
Once you have learned everything you need to know about how technology is changing hospitality management, you can also learn more about our PMS systems by contacting us for more information or by checking out the information on our product pages.