Improving your online reputation is one of the most effective ways to take your business to the next level. Follow the steps in this checklist to take control of your hotels online reputation and turn your guests into brand advocates.Download this Infographic
Hospitality Management Resources
The research and tools you need to giveyour hotel the competitive edge.
Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, United Airlines seems to be getting the brunt of customer complaints and media coverage as of late due to the infamous dragging of a passenger from one of their flights that went viral.Read this Article
In today’s ever-changing, ultra-competitive hotel economy, hoteliers know that fully-integrated distribution and revenue optimization systems are part of that opportunity. In this webinar, learn how to de-mystify and optimize the PMS/CRS/RevOpp relationship to your best advantage.Watch this Webinar
Smart hoteliers know there are many types of guests and subsets of guests. Their values, preferences, and expectations are not fixed, nor are they universal (Deloitte, 2017). Today’s traveler expects personalized experiences tailored to meet their needs. The question is, how well do you know your guests and their changing expectations?Download this E-Book
There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training – and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support.Read this Article
Mobile is changing the very nature of how services are requested and delivered at hotels today. In this webinar, learn how your hotel can differentiate itself with mobile solutions that are tailored to meeting the new demands in a mobile driven economy and enhancing the guest stay experience from end to end.Watch this Webinar
We have the best tips to get the most out of the big hotel tech show. Don’t leave home without them.Download this E-Book
In today’s digitally driven economy, finding and implementing new technology is only one part of the challenge—nowadays systems integrations and data sharing are more important than ever. In this webinar, you’ll learn key tips and tools to help you build the perfect hotel tech stack for your property.Watch this Webinar
Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.Read this Article
If you are trying to understand how your hotel can use new technologies to get ahead, then you need the right resources to spell out how these new platforms, devices, and software packages work together, and why each is necessary for you to create a great overall experience for your guests. That means having a combination of articles, podcasts, and other reports that help you see how each new innovation helps to make hospitality management easier, less expensive, and more efficient.
At StayNTouch, we understand that one of the main concerns you have when adopting new technologies is your security. This is especially important in an industry whose entire focus is on providing guests with a safe, comfortable place to stay while they are away from home. From your building security to your payment information and accounts, you need to know that your new technological tools will not expose you to liability, and some of the resources here are built to help you understand how different tools deal with those security questions.
Efficiency and Cost Savings
There’s more to new hospitality management tools than just security and the guest experience. Cloud-based apps that are accessible from standard mobile devices also provide you with a variety of benefits that directly affect your behind-the-scenes management of your business, including:
- Infrastructure savings that stem from “software as a service” agreements that decrease up-front costs while taking care of upgrades as they roll out
- Increased efficiency in both processing and record-keeping, making your bookings easier to confirm, track, and modify
- Lowered operating costs as a side-effect of increased efficiency, lower labor, and more staff flexibility
Learn More About StayNTouch
Once you have learned everything you need to know about how technology is changing hospitality management, you can also learn more about our PMS systems by contacting us for more information or by checking out the information on our product pages.