Hospitality Management Resources

The research and tools you need to give
your hotel the competitive edge.

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Article

Why do companies give up on customer service as they grow?

Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, United Airlines seems to be getting the brunt of customer complaints and media coverage as of late due to the infamous dragging of a passenger from one of their flights that went viral.

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E-Book

The New Guest Experience Reality

Smart hoteliers know there are many types of guests and subsets of guests. Their values, preferences, and expectations are not fixed, nor are they universal (Deloitte, 2017). Today’s traveler expects personalized experiences tailored to meet their needs. The question is, how well do you know your guests and their changing expectations?

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Article

The most important question every hotel should ask of their hotel software providers

There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training – and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support.

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Webinar

Building the Perfect Hotel Tech Stack for your Property

In today’s digitally driven economy, finding and implementing new technology is only one part of the challenge—nowadays systems integrations and data sharing are more important than ever. In this webinar, you’ll learn key tips and tools to help you build the perfect hotel tech stack for your property.

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Article

How Open APIs are Transforming the Hotel Industry

Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.

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If you are trying to understand how your hotel can use new technologies to get ahead, then you need the right resources to spell out how these new platforms, devices, and software packages work together, and why each is necessary for you to create a great overall experience for your guests. That means having a combination of articles, podcasts, and other reports that help you see how each new innovation helps to make hospitality management easier, less expensive, and more efficient.

Understanding Security

At StayNTouch, we understand that one of the main concerns you have when adopting new technologies is your security. This is especially important in an industry whose entire focus is on providing guests with a safe, comfortable place to stay while they are away from home. From your building security to your payment information and accounts, you need to know that your new technological tools will not expose you to liability, and some of the resources here are built to help you understand how different tools deal with those security questions.

Efficiency and Cost Savings

There’s more to new hospitality management tools than just security and the guest experience. Cloud-based apps that are accessible from standard mobile devices also provide you with a variety of benefits that directly affect your behind-the-scenes management of your business, including:

  • Infrastructure savings that stem from “software as a service” agreements that decrease up-front costs while taking care of upgrades as they roll out
  • Increased efficiency in both processing and record-keeping, making your bookings easier to confirm, track, and modify
  • Lowered operating costs as a side-effect of increased efficiency, lower labor, and more staff flexibility

Learn More About StayNTouch

Once you have learned everything you need to know about how technology is changing hospitality management, you can also learn more about our PMS systems by contacting us for more information or by checking out the information on our product pages.

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