The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization and value-driven service, the most successful hotels will be those who allocate more of their budgets for technology that actually aligns with delivering a better guest experience for all types of travelers. This may empower a self-service model for some guests, and high-touch, personalized service for others.Read this Article
Hospitality Management Resources
The research and tools you need to giveyour hotel the competitive edge.
How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay
Let’s consider a scenario. You’re out shopping for a few household items at a local Target or Costco, but while you cross those items off your list, you come across some tempting, unrelated deals. Maybe a great deal on a new TV or electronic, a decorative item for the house, a luxury skincare item, or a gift for a loved one.Read this Article
It’s no secret — providing a high-level guest experience requires the support of high-level technology. As we shift into a mobile-centric, hyper-personalized era lead by the digital demands of the modern consumer, the pressure for hotels to continuously introduce new technology and advance their existing offering(s) is staggering.Read this Article
Response to the 2018 Hospitality Technology Study: Hoteliers & Technology Vendors Must Work Together for the Greater Good
When it comes to hotel technology, are hotels and their system providers on the same page? The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to, and StayNTouch. Over 358 respondents, responsible for buying or selling hospitality technology were asked to identify common priorities along with potential divides among hoteliers and suppliers.Read this Article
The capability to have an open platform/solution or software product that is truly agnostic when it comes to integrating with third-party systems in today’s hotel technology space is paramount to the success of a well-run hotel. After all, ensuring that each guest enjoys the highest level of guest service available is the primary responsibility of every hotel. Behind the scenes, hotel systems are busily chugging away to support the operational demands of the hotel, including the pre-stay and post-stay experiences that the guest receives.Read this Article
Your hotel property management system (PMS) is the beating heart of your hotel – responsible for streamlining operations, optimizing guest service and maximizing revenue. However, like most technology, it has a limited lifespan.
Here are five signs that it is time to change your PMS.Read this Article
With the ongoing evolution of technology and consumer preferences, we frequently bear witness to a trend of forced adaptation amongst businesses, both large and small.
Read why mobile keyless technology, without a versatile and mobile PMS behind it, may only fix a portion of the guest engagement challenge many hoteliers face today.Read this Article
In a service-oriented industry like hospitality, it is critical to keep up with technology advancements. So how, exactly, does one go about future-proofing investments in hotel technology when there’s no certainty what the future holds? Luckily, we’ve compiled a 10-point checklist to help you determine the answers to that question.Download this E-Book
In this webinar, learn how a mobile, cloud PMS enables hotelier’s to invest in powerful tools without having to bear the huge cost of infrastructure; tools that enable hoteliers to boost efficiency by simplifying processes and automating operations, engage with guests in real time and provide a personalized experience resulting in increased customer satisfaction and higher profitability.Watch this Webinar
Where guests previously expected to be greeted with cheerful front desk staff, they now prefer mobile check-in, allowing them to bypass lines and interact with the hotel freely (and immediately). Moreover, guests, today expect customized service with a low-touch flair, allowing them to express complete control over their hotel experience.Read this Article
The future is now, and the hospitality realm is rapidly changing as modern advancements are realized by savvy hoteliers at the forefront of industry-wide improvements. As guest expectations shift in a more mobile-focused, tech-forward direction, we’re seeing countless hoteliers embracing the upgrade to a new, mobile PMS software.Read this Article
In this webinar, experts from StayNTouch and CENDYN Discuss what information should be passed back and forth between the PMS and CRM, how incorporating mobile touchpoints on property can enhance guest engagement and capture important data, how to drive more revenue and increase guest satisfaction with targeted marketing campaigns.Watch this Webinar
What differentiates your hotel from your competition? Is it your personal service, your amenities, or something else? No matter what your differentiator is today, our changing world forces hoteliers to always be looking for ways to further improve on what sets them apart. One way to boost your competitive advantage is through updating to a modern, advanced hotel PMS to help you increase efficiency, productivity, service and revenue.Read this Article
In this webinar, learn how your hotel can differentiate itself with a Mobile PMS that is tailored to meeting the new demands in a mobile-driven economy and enhancing the guest stay experience from end to end.Watch this Video
When was the last time you gave your hotel a makeover? I’m not referring to the property itself; rather, the internal systems you have in place to maximize critical day-to-day efficiency. After all, ensuring you have a seamlessly integrated and user-friendly hotel property management system (PMS) in place can, in many ways, make or break the success of your hotel.
In this webinar, learn how to center a Cloud PMS at the core of your tech stack with an eye on driving revenue. We’ll discuss how the PMS and RMS can work in tandem to capitalize on total guest revenue.Watch this Webinar
Time is an incredibly valuable currency, especially in the hospitality world. Running a hotel effectively requires efficiency and guest-focus to always be top of mind — which means your staff, internal processes, guest observations (and more) all have to be firmly intact, supported and operating smoothly to ensure ongoing success.Read this Article
It has long been said that making the safe choice when investing in a hotel technology partner is always the right decision. This is a recognized phenomenon, epitomized by the traditional axiom of purchasing agents that “nobody ever got fired for buying IBM equipment.” While it is true that large well-established tech brands tend to be more widely adopted and influential, they may not be the best choice for every business, and in fact, could leave you regretting your decision in the long run.Read this Article
In this webinar, learn how a Mobile PMS can streamline daily operations, enable your staff to work better and smarter and immediately elevate your hotel’s efficiency and perceived service level.Watch this Webinar
In this webinar, learn how to capture and align the data between your PMS and RMS so that your bottom line is at the forefront of every business decision you make.Watch this Webinar
There is an interesting theme evolving related to ‘a new beginning’ that is being fostered by innovative property management systems, and StayNTouch is proud to be at the forefront of this [r]evolution. The hotel property management system has been around for a long time, and unfortunately for the industry, it has evolved very little over time. Yes, features and functions have been developed, a plethora of interfaces have been added – yet the baseline for a PMS has remained virtually static.Read this Article
What is important to you related to technology platforms?
We focus on technologies that are simple in nature. They must be easy to learn and easy to implement but also be able to fulfill all our requirements. The company has high turnover as do most hotels companies and thus the system needs the capability to train new employees easily. We also want to limit the number of systems required, and finally, it needs to be future-minded, e.g., mobile check-in/check-out door lock integration and whatever next is going to come down the road.Read this Article
Improving your online reputation is one of the most effective ways to take your business to the next level. Follow the steps in this checklist to take control of your hotels online reputation and turn your guests into brand advocates.Download this Infographic
There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training – and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support.
Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.Read this Article
If you are trying to understand how your hotel can use new technologies to get ahead, then you need the right resources to spell out how these new platforms, devices, and software packages work together, and why each is necessary for you to create a great overall experience for your guests. That means having a combination of articles, podcasts, and other reports that help you see how each new innovation helps to make hospitality management easier, less expensive, and more efficient.
At StayNTouch, we understand that one of the main concerns you have when adopting new technologies is your security. This is especially important in an industry whose entire focus is on providing guests with a safe, comfortable place to stay while they are away from home. From your building security to your payment information and accounts, you need to know that your new technological tools will not expose you to liability, and some of the resources here are built to help you understand how different tools deal with those security questions.
Efficiency and Cost Savings
There’s more to new hospitality management tools than just security and the guest experience. Cloud-based apps that are accessible from standard mobile devices also provide you with a variety of benefits that directly affect your behind-the-scenes management of your business, including:
- Infrastructure savings that stem from “software as a service” agreements that decrease up-front costs while taking care of upgrades as they roll out
- Increased efficiency in both processing and record-keeping, making your bookings easier to confirm, track, and modify
- Lowered operating costs as a side-effect of increased efficiency, lower labor, and more staff flexibility
Learn More About StayNTouch
Once you have learned everything you need to know about how technology is changing hospitality management, you can also learn more about our PMS systems by contacting us for more information or by checking out the information on our product pages.