Stoney Creek chose Stayntouch to deliver a flexible mobile PMS solution that could onboard quickly, simplify operations, and elevate the guest experience

Stayntouch, a global leader in cloud hotel property management systems and guest-centric technologies, today announced an expanded partnership with Stoney Creek Hospitality, a hotel group that owns, operates, and manages two major hotel brands across the American Midwest. Stoney Creek Hospitality chose Stayntouch to deploy its mobile PMS and contactless solutions to 11 of its premier properties. 

Founded in 1994, Stoney Creek Hospitality delivers rustic luxury and genuine hospitality to an active and adventurous traveler base. Stoney Creek properties embody an eclectic ‘cabin by the lake’ aesthetic, with each location featuring unique decor and modern amenities. Stoney Creek chose Stayntouch because they needed a flexible cloud PMS system that was intuitive and easy to adopt, could be deployed quickly and efficiently across multiple locations, and would facilitate operational efficiencies through automation and contactless check-in. 

Mark Creger, Vice President of Revenue Management at Stoney Creek Hospitality commented, “Before Stayntouch, we were using an inflexible on-premise system that was difficult for staff to learn and operate and lacked the customization we needed as a brand with multiple properties. The Stayntouch system is easy to use and train on, and its mobile communication and automation have greatly enhanced the productivity of our front desk and housekeeping teams. Our guests love the mobile check-in function that allows them to skip the front desk and check in from their smartphone. Also, Stayntouch’s implementation team is top-notch: They were able to deploy their PMS at 11 separate properties in under six weeks. Impressive work!”

Priya Rajamani, the Vice President of Implementation & Support for Stayntouch, replied, “We are excited to partner with Stoney Creek Hospitality and are delighted that our cloud-native PMS gives them the flexibility to deliver the ‘home away from home’ experience that is embedded in their brand and realized across multiple unique properties in their chain. Our dedicated implementation team members take pride in deploying our PMS platform quickly and efficiently, while also ensuring that hotel staff have the training and support they need to get the most out of our platform and services. We look forward to continuing to support Stoney Creek Hospitality in their mission to deliver genuine hospitality.”

About Stoney Creek Hospitality
We own, operate, and manage two main hotel brands located in 5 states across the Midwest. Results from 25 years of strategic planning and genuine hospitality has allowed Stoney Creek Hotel brands to be top competitors in each market. With Stoney Creek as a partner, you’ll find a commitment to personal and professional growth through genuine, passionate hospitality that results in an authentic home away from home experience for your employees and guests.

About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.

Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).

Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.

Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.