The boutique hotel management company chose Stayntouch to seamlessly connect with their tech stack and empower staff to deliver a highly personalized guest experience
Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, today announced a partnership with the NOLA Hotel Group, a full-service boutique hotel management company delivering uniquely historical stays in the heart of New Orleans. The NOLA Hotel Group chose Stayntouch to deliver their easy-to-use flagship PMS to three of their boutique properties, the Andrew Jackson Hotel, the Hotel St. Pierre, and the La Galerie Hotel.
NOLA Hotel Group owns and manages a unique portfolio of boutique hotels that blend the history, culture, art, and cuisine of New Orleans with world-class service and modern amenities. NOLA Hotel Group chose Stayntouch PMS to facilitate seamless connectivity for enhanced revenue and distribution capabilities and provide staff with the flexibility to deliver a high-touch and authentic New Orleans experience across their three properties.
Kenneth Rafferty, Area Manager at NOLA Hotel Group says, “We pride ourselves on our highly professional concierge and front-desk staff, who serve as a bridge between our guests and the rich cultural and historical experiences of downtown New Orleans and the French Quarter. While our previous PMS was very limited in terms of its integrations, Stayntouch PMS offered seamless connections to our CRS and revenue management systems that allowed us to expand our distribution reach and optimize our revenue and pricing strategy. Stayntouch also gives our staff access to a guest’s entire profile directly from their mobile tablet so they can immediately locate guest preferences and handle questions or requests from anywhere on property. And because it automates most of our more administrative tasks, our associates can keep their attention on the guest and not on their screens.”
Priya Rajamani, VP of Implementation and Support replied, “NOLA Hotel Group truly embodies the synergy between high technology and high-touch service. The PMS remains at the heart of a hotel’s technology ecosystem, and its ability to integrate with a variety of third-party platforms is a key foundation of a hotel’s scalability and business growth. We’re proud to say that our flexible and cloud-native PMS has been a key factor in bringing NOLA Hotel Group’s staff closer to their guests, and in turn, bringing their guests closer to the rich cultural heritage of New Orleans.”
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About NOLA Hotel Group
NOLA Hotel Group is a full-service hotel management company offering a variety of services related to hotel development and management. The company, working closely with owners and partners, assisted in the acquisition and renovation of several hotels, branded some of the properties and has successfully repositioned all of them within their competitive set to where they are consistently outperforming their competitors.
About Stayntouch
Stayntouch delivers a cloud-native hotel property management system (PMS) that makes complex hotel operations run more smoothly. Trusted by more than 1,200 properties worldwide, Stayntouch helps hotels and multi-property portfolios streamline everything from housekeeping and group management to reporting and front desk operations, helping teams drive revenue, reduce costs, and improve the guest experience.
Designed around the way hotel teams work, Stayntouch is easy to learn and quick to implement, with front desk training in about two hours and implementation in as little as 30 to 45 days. Hotels also benefit from 24/7/365 human support, recognized with Hotel Tech Report’s highest Global Customer Support Certification (Level 4).
Stayntouch gives hotels the flexibility to build a technology ecosystem that works for them. Alongside native solutions for mobile check-in, self-service kiosks, upsells, guest messaging, distribution, direct bookings, and payments, its open platform offers more than 1,400 integrations and APIs, giving hotels more choice and control without locking them into a one-size-fits-all system.
Learn how your hotel can operate more efficiently and deliver a better guest experience by visiting www.stayntouch.com. Or, explore our knowledge base, release notes, and customer support forum at https://stayntouch.freshdesk.com/.
