News + Press

For more information contact:
press@stayntouch.com

September 13, 2018

Scandinavian hotel group Story Hotels brings PMS flexibility to its portfolio with StayNTouch’s cloud-based solutions

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with Story Hotels with the deployment of its Rover PMS™ and Zest™ products at Story Hotel Riddargatan (Stockholm, Sweden), Story Hotel Signalfabriken (Sundbyberg, Sweden), and Story Hotel Studio Malmö (Malmö, Sweden).

Staffan Åkerlind, Revenue Manager of Story Hotels says “We were ready for a change and StayNTouch met our requirements, including integration with our legacy door lock system, “Mr. Åkerlind continued, “Unlike most other PMS vendors we reviewed, StayNTouch was able to dynamically create and send a door lock PIN to both the guest and the door lock system, enabling guests to come and go with greater ease. That flexibility has also been the hallmark of the system implementation. The onboarding process was smooth and the StayNTouch team was very accommodating.”

StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

  • Rover PMS™: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
  • Zest™:  Enables guest pre-engagement and guest services via mobile web.  Guest-enabled mobile check-in & out via smartphone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.

“We are very excited to partner with Story Hotels,” said Jos Schaap, CEO-Founder of StayNTouch, “The Story Hotels management team has always been forward-thinking in terms of guest experience. We are happy we could support their previous innovations while delivering new back-office efficiencies.”

About StayNTouch Inc.

StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today’s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.

Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels, and the Fontainebleau Miami Beach.

To learn more watch our video “THE NEW WAY… TO HOTEL!”
Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

About Story Hotels

Story Hotels is a Swedish hotel chain, founded by Nicolas Fredell in 2009 when the first Story Hotel Riddargatan opened up in central Stockholm, followed by Story Hotel Signalfabriken in Sundbyberg (Stockholm) in 2013. And the latest addition Story Hotel Studio Malmö opened up in central Malmö in 2016.

The Story business idea is to offer the conscious and experienced traveler a hotel experience characterized by innovative thinking, modern technique, exciting design and high quality. But still with the personal touch and “out of the box” thinking.

The Story vision is to keep developing the existing hotels and in the future acquire and open additional Story Hotels.

Learn more about Story Hotels at www.storyhotels.com
Facebook: www.facebook.com/storyhotels
Instagram: www.instagram.com/storyhotels  

For inquiries regarding the partnership with StayNTouch, please contact:
Staffan Åkerlind, Revenue Manager
sa@storyhotels.com or +46 73 500 26 62

September 5, 2018

Newly released 2018 Guest Experience Assessment provides valuable insights to hoteliers on guest engagement

StayNTouch, Travel Tripper, and TrustYou have partnered to launch a new report that examines guest experience trends and their adoption in the hotel industry. The report provides key insights and takeaways to empower hoteliers to improve their own guest-driven decisions and gain a better understanding of the market.

The study surveyed more than 300 hoteliers in the U.S., Canada, and key hotspots around the globe on questions regarding check-in technology, upsell opportunities, guest communication, and more. Some key findings:

  • 41% of respondents do not offer their guests a choice of check-in method;
  • 70% of respondents never or only sometimes convert upsells or upgrades at check-in;
  • 68% of respondents recognize the need to improve their use of mobile technology to improve the guest experience.

In addition, the survey also reveals interesting trends about guest communication and staff responsiveness, mobile booking and check-in, the use of guest data to improve guest stays, and the ability of hotels to capture guest feedback and act upon it.

The study allows hotels to see where they stack up in comparison to their peers, as well as offers important takeaways on how hotels can move the needle forward on improving the guest experience through technology and data.

Frewoini Golla, Director of Marketing for StayNTouch, noted why these findings are critical for the hotel industry.  “By and large, hoteliers understand the importance of offering a unique guest experience, but understanding and evaluating the current state of the guest journey is critical for hoteliers to begin making the necessary strides in their guest engagement strategy,” she said. “We are excited to have worked alongside our partners at Travel Tripper and TrustYou to offer hoteliers this comprehensive guest experience assessment report.”

Nancy Huang, Director of Marketing for Travel Tripper, also commented on the relevance of the study for hotel vendors. “Studies like this not only help hotels to benchmark their own performance, but they also help hospitality suppliers to better understand and adapt their technology to hotels’ needs,” she said.

Valerie Castillo, Vice President of Sales & Marketing for TrustYou, remarked on the different perspectives between hotels and guests. “It was especially interesting for us to see the difference in how hotels and travelers assess the guest experience,” she said. “We have made significant strides over the last few years, but the hospitality industry is still a ways away from perfectly mirroring guest’s needs.”

To get your free copy of The Complete Guest Experience: How Does Your Hotel Stack Up? download it here.

About StayNTouch

StayNTouch is a “Software as a Service” mobile hotel property management system (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today’s guests require. https://www.stayntouch.com

About Travel Tripper

Travel Tripper is a full-service hospitality technology provider and strategic partner in helping hotels worldwide to generate demand, optimize conversions, and maximize revenue. Known in the industry for its constant innovation and exceptional expertise, Travel Tripper provides a comprehensive suite of solutions that empowers hotels from search to stay, including central reservation systems, hotel distribution, website and booking, and digital marketing. Learn more at www.traveltripper.com.

About TrustYou

TrustYou is a one-stop-shop guest feedback solution, offering the leading tools for review marketing, online reputation management, guest satisfaction surveys, and guest messaging, all in one, sophisticated product suite. Hotels use our multi-channel guest communication solution to create personalized onsite experiences. Hotels can also manage offers and upgrades for your guests in real-time via their preferred channel of communication conveniently for you from one single location. With happy guests, you can collect more positive reviews and positively influence your rating and review summaries across the web.

 

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