Prioritizing Technology For Your Hotel Staff
People everywhere use technology to complete their daily tasks, from banking, to shopping, hailing cabs, entertainment, booking accommodation, flights, paying bills, even controlling their home
We talk with one of our Product Managers, Johan Meiring, and discuss how StayNTouch used Agile development to completely reimagine and simplify how hotels manage their contracts and rates.
—Justin DeRise
In the post-pandemic hospitality market, hoteliers need to be able to easily manage their rates and contracts in order to maximize revenue, occupancy, and sales.
But this is almost impossible to do when you have thousands of mostly redundant rates, tied to hundreds of individual contracts.
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We’ve found that we get the most innovative results when we model software development on the logic of real-world relationships. That is really the essence of the Agile development process 一 you can’t tell exactly where the journey is going to end, until you uncover what is actually affecting the user experience, and how software development can make that experience better.
Our development process began by setting up focus groups with customers that had the most complex contract management requirements, to best understand how we could transform our contract module in the most efficient way.
We talked to our clients and captured their feedback in a way that would inform our future development priorities.
When we applied the Agile process to rate/contract management, we were able to discover the most effective way to detach the “old” contracted rate from the contract itself, essentially allowing a contract to exist without a rate. As development progressed, we removed the direct-rate association from contracts and truly revamped the core functionality of the contracts module, making it easier for users to manage their contracts.
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People everywhere use technology to complete their daily tasks, from banking, to shopping, hailing cabs, entertainment, booking accommodation, flights, paying bills, even controlling their home
In earlier posts we talked about how a relevant social network surrounding the hotel can enhance the guests stay experience. Recently clickz.com published an article
StayNTouch Cloud PMS offers a number of alternatives to traditional nightly reservations, depending on a hotel’s volume of day use business. —Justin DeRise The economic