Hospitality Management Resources

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Article

Training Your Hotel Staff On A New PMS Should Take Minutes, Not Days

Time is an incredibly valuable currency, especially in the hospitality world. Running a hotel effectively requires efficiency and guest-focus to always be top of mind — which means your staff, internal processes, guest observations (and more) all have to be firmly intact, supported and operating smoothly to ensure ongoing success. 

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E-Book

Top 10 Must-Have Hotel Technologies in 2018

According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate the dynamic shifts in the hotel industry are taking place in 2018 – with the dominance of digital and mobile.

The Must-Have List Includes: Self-Service Option, Cyber Security & Compliance, Mobile Keyless Door Locks, and more..

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Article

Going Safe May Leave You Sorry When It Comes to Your Hotel Technology Decisions

It has long been said that making the safe choice when investing in a hotel technology partner is always the right decision. This is a recognized phenomenon, epitomized by the traditional axiom of purchasing agents that “nobody ever got fired for buying IBM equipment.” While it is true that large well-established tech brands tend to be more widely adopted and influential, they may not be the best choice for every business, and in fact, could leave you regretting your decision in the long run.  

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New hotel property management systems help enhance the guest engagement model.
Article

Hotel Property Management Systems: A New Beginning

There is an interesting theme evolving related to ‘a new beginning’ that is being fostered by innovative property management systems, and StayNTouch is proud to be at the forefront of this [r]evolution. The hotel property management system has been around for a long time, and unfortunately for the industry, it has evolved very little over time. Yes, features and functions have been developed, a plethora of interfaces have been added –  yet the baseline for a PMS has remained virtually static.

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Article

Interview: First Hotels – A Hotel Technology Perspective

What is important to you related to technology platforms?

We focus on technologies that are simple in nature. They must be easy to learn and easy to implement but also be able to fulfill all our requirements. The company has high turnover as do most hotels companies and thus the system needs the capability to train new employees easily. We also want to limit the number of systems required, and finally, it needs to be future-minded, e.g., mobile check-in/check-out door lock integration and whatever next is going to come down the road.

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E-Book

The New Guest Experience Reality

Smart hoteliers know there are many types of guests and subsets of guests. Their values, preferences, and expectations are not fixed, nor are they universal (Deloitte, 2017). Today’s traveler expects personalized experiences tailored to meet their needs. The question is, how well do you know your guests and their changing expectations?

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Article

The most important question every hotel should ask of their hotel software providers

There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training – and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support.

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Webinar

Building the Perfect Hotel Tech Stack for your Property

In today’s digitally driven economy, finding and implementing new technology is only one part of the challenge—nowadays systems integrations and data sharing are more important than ever. In this webinar, you’ll learn key tips and tools to help you build the perfect hotel tech stack for your property.

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Article

How Open APIs are Transforming the Hotel Industry

Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.

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