Hospitality Management Resources

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Article

Interview: StayNTouch CEO on how our digital life has profoundly impacted our expectations of everything

With over two decades of success as a hotel software executive, visionary, and entrepreneur, Jos Schaap brings a unique perspective on how hotels can evolve to meet the emerging needs of guests and succeed in today’s competitive environment. In an interview, Jos explains how technology has changed almost every aspect of our lives, and, as a result, it has transformed what guests expect from hotels.

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Webinar

5 Steps to Convert Guests into Loyal Customers

In this webinar, learn how to convert guests into repeat customers by creating a memorable experience that is in line with the average traveler’s digital expectations – from booking to stay, to post stay. Learn how to leverage mobile tools, personalized travel and guest related data and digitally enhanced hybrid loyalty reward programs to keep guests coming back.

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Hoteliers are turning to mobile to keep guests coming back.
Article

Mobile Check-In & Check-Out: There’s So Much More On The Way

There has been a great deal written about how more and more people use mobile devices to book both air travel and make hotel reservations. There is little doubt that the proliferation of mobile devices within the travel ecosystem is increasing year over year. A Phocuswright research study in 2016 which focused on the mobile landscape outlined that travelers turn to their smartphones when deciding where to go, choosing travel products, during their trip and for sharing experiences.

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E-Book

The New Guest Experience Reality

Smart hoteliers know there are many types of guests and subsets of guests. Their values, preferences, and expectations are not fixed, nor are they universal (Deloitte, 2017). Today’s traveler expects personalized experiences tailored to meet their needs. The question is, how well do you know your guests and their changing expectations?

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Article

The most important question every hotel should ask of their hotel software providers

There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training – and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support.

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Webinar

Building the Perfect Hotel Tech Stack for your Property

In today’s digitally driven economy, finding and implementing new technology is only one part of the challenge—nowadays systems integrations and data sharing are more important than ever. In this webinar, you’ll learn key tips and tools to help you build the perfect hotel tech stack for your property.

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Article

How Open APIs are Transforming the Hotel Industry

Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the ‘digital glue’ that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences.

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