Product Description

Sojern is an easy-to-use platform that gives hoteliers the tools to cost-effectively find, attract, convert, and engage customers throughout the entire travel buying journey. They provide AI-powered solutions to increase direct bookings, maximize ancillary revenue, improve guest experience and satisfaction, and manage a property’s reputation while reducing demands on resources and staff.

Why This Product?

Sojern provides unmatched traveler insights, leveraging the Sojern Traveler Platform to deliver powerful AI-powered audience targeting and multichannel digital marketing to drive growth and profitability for your business. Their seamless integration with Stayntouch ensures you can activate your property data to maximize (Net) RevPAR.

Who Uses This?

Independent Hotels, Hotel Groups and Chains.

Key Features & Benefits

Travel Advertising Solutions & Key Benefits

Sojern’s advertising solutions offer substantial benefits for hotels aiming to enhance their marketing efforts and drive growth:

• Pay on the Stay: A low-risk, digital marketing package where you only pay a commission after the customer has completed their stay.
• Managed Campaign: A fully managed service that delivers exceptional performance and gives you access to real-time market insights, on-demand campaign and reporting tools, and creative services.

Leveraging Sojern’s Travel Advertising Solutions, hotels can achieve remarkable results:

• Increase Direct Bookings: Find and engage travelers in the right moment, and inspire them to
  book directly.
• Maximize Spend and Margins: Our intelligent technology and team of travel marketing experts work to improve ROI and profitability over time.
• Leverage Travel & Digital Marketing Expertise: Sojern provides the insights, technology, and team to seamlessly manage your marketing plans.
• Grow New and Existing Customers: Drive brand awareness and engagement with new travelers while building and maintaining loyalty with existing customers.

Guest Experience Solutions & Key Benefits

Sojern’s Guest Experience Solutions seamlessly integrate with Property Management Systems (PMS) partners via Connect API, delivering transformative benefits for hotels. This integration equips hoteliers with a comprehensive suite of tools designed to enhance guest experiences and operational efficiency.

• AI Smart Concierge: Handles real-time responses to frequently asked questions and routine requests, allowing staff to focus on complex tasks and high-level service, increasing guest satisfaction and boosting revenue through cross-selling and upselling ancillary services.
• Reputation Manager: Solicits proactive feedback to address issues and enhance online reviews, resulting in higher review ratings, improved NPS scores, lower insurance premiums, and the ability to maintain or increase ADR.
• Guest Marketing Suite: Delivers personalized promotions via email, text, and WhatsApp,
  enabling upsell opportunities, and enhancing guest engagement and loyalty by
  leveraging data collection, GenAI-powered campaign creation, and detailed analytics for effective marketing strategies.

Sojern’s Guest Experience Solutions enable hotels to achieve transformative operational and revenue results:

• 60-80% Reduction in Front Desk Phone Calls: AI rapid response capabilities significantly
  decrease the volume of front desk inquiries, freeing up staff to focus on in-person guest services.
• Eliminate Many Negative Guest Reviews: Address guest feedback in real-time, preventing issues from escalating and improving overall guest satisfaction.
• Activate Your Own Data: Use historical booking data to drive return visits, boost ancillary revenue, and build loyalty through personalized, automated communications.