HCN Navigator provides a guest experience and communication platform designed to help hotels, resorts, and multi property portfolios engage with guests before, during, and after their stay. The solution centralizes messaging across email, SMS, in room tablets, and mobile apps, enabling hotels to deliver timely, personalized communications that enhance the guest journey.

Hotel teams use HCN Navigator to share property information, promotions, amenities, and local recommendations, while also managing guest requests and service interactions in real time. The platform provides visibility into guest preferences, interactions, and satisfaction metrics, empowering staff to anticipate needs and deliver more personalized experiences. By streamlining communication workflows and automating routine messages, HCN Navigator reduces front desk workload, increases guest engagement, and drives revenue through upsell opportunities. Trusted by independent hotels and enterprise brands, the platform helps properties create seamless, connected, and memorable guest experiences while improving operational efficiency and loyalty.