5 Advantages to Deploying an Easy-to-use & Cloud Native PMS

A hotel PMS exists to facilitate great hospitality 一 not to restrain your business or its operations. Unfortunately, on-site legacy systems require significant maintenance, upgrade and integration costs just to remain functional and technologically up to date….This burden should be removed from PMS ownership, making it easy for a hotel’s PMS to grow with its business. 

-Justin DeRise

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1. Seamless Transition from Legacy to Modern Technology

Switching to a new PMS is an enormous decision, which must be undertaken with minimal disruption to a hotel’s business, operations and it’s guest experience. That’s why Stayntouch takes holistic approach to ensure that researching, implementing and operating its native-cloud PMS is as easy and unburdened as possible.

As a fully mobile and cloud native PMS hosted on Amazon AWS, Stayntouch can run on any device that has an internet connection, including tablets and smartphones. This radically simplifies onboarding because hotels will never have to physically install complicated servers or bulky desktop portals. And once the PMS is up and running, its Amazon AWS foundation will deliver unmatched speed, performance, and reliability, boasting 99.97% uptime and no scheduled downtime for server maintenance.

Dirk Raufeisen Director | Belle Epoque Hotel

"For me, the most important factor in selecting a PMS is reliability and round-the-clock stability. Stayntouch PMS is incredibly reliable, allowing our staff to deliver exemplary service without distraction and without interruption."

2. Experience an Unburdened Implementation Process

An unburdened implementation process starts with a dedicated implementation team that delivers a streamlined installation and a comprehensive training program to ensure that your hotel can get the most out of its new PMS. With Stayntouch, hotels can complete a full implementation in days rather than months, with minimal disruption to their business or guest experience.

When deploying a new PMS, hoteliers should also be given the option of an in-person or remote implementation, to accommodate properties who wish to lesson physical contact on property. Remote implementation is a workable solution when you have a cloud based PMS, as it is not necessary to be on-property to complete configuration of the PMS. Either way, the implementation team should be there at every stage of the onboarding process, proactively working with the client to address issues, and share online tools and tutorials. The implementation team needs to be especially responsive during the onboarding process, offering resources within 24 hours 一 and ideally within the same hour.

3. Train Your Staff in Mere Days, Rather than Months

With a color-coded and intuitive user interface, advanced ‘select-and-click’ and ‘drag-and-drop’ features, and robust automation, Stayntouch PMS is incredibly easy to use 一 and easy to train on. This can help hotel operations navigate a post-pandemic era marked by reduced resources and limited labor pools. An intuitive UI lets hotel operators and managers widen their hiring pool to focus on applicants who truly excel at serving guests, not just those who ‘get’ cumbersome and outdated software.

And once they’re hired, new hoteliers can take advantage of an extensive library of self-directed eLearning courses, best practice materials, and comprehensive product documents to get up to speed as quickly as possible. In fact, with Stayntouch PMS, it typically takes only 90 min to train staff on each module, and your front desk agents can be fully trained in as little as 2 days.

4. A PMS That Easily Scales With Your Business

A hotel PMS exists to facilitate great hospitality 一 not to restrain your business or its operations. Unfortunately, on-site legacy systems require significant maintenance, upgrade and integration costs just to remain functional and technologically up to date. It’s no wonder then, that most companies spend over three-quarters of their IT budgets just to maintain their current software and infrastructure.

This burden should be removed from PMS ownership, making it easy for a hotel’s PMS to grow with its business. That’s why in addition to world-class reliability, Stayntouch clients receive free automatic software upgrades every 3 weeks at no additional cost and with no downtime to their service. Stayntouch PMS also makes it easy to expand your portfolio, with comprehensive and easily accessible multi-party management, and system performance that automatically scales with increased usage.

Christian Malcher
Senior Vice President, Design Hotels

"The reason we love this collaboration with Stayntouch is that we can offer our hotels innovative contactless technology and a cloud PMS that supports maximum operational flexibility, scalability, cost-efficiency, and a smoother guest experience."

5. Rest Easy Knowing You're Supported

Having your PMS in the cloud can bring many great benefits to your hotel but without the right service and support, it can be detrimental to your operations.  As a hotelier, you need a PMS that is more than just reliable and easily scalable, you need a PMS provider that can be a strategic partner in helping you realize your ideal guest experience. That’s why Stayntouch offers global, 24/7/365, ‘follow the sun’ support, delivering assistance from a product and industry professional at any time, day or night. Hotel customers have access to a dedicated client success manager (CSM), who serves as their voice within the organization, and ensures that the PMS platform continues to meet their unique business goals, and facilitate great hospitality.

See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.

Your demo will include how to:

Manage and Set Tasks Across Your Departments

Ensure Guest Satisfaction & Safety With Contactless Check-in Options

Automate Easy Upsells & Monetized Early/Late Checkouts

Set & Manage Rates/Availability

Integrate With Tools and Platforms Essential to Your Hotel

And More!

Request a demo