With a PMS that enables staff to manage operations from any location, on-property or off, and from any device with an internet connection, staff at Belle Epoque are able to break free from the front desk and meet guests wherever they are, while operators can manage rates and access hotel KPIs from their home office or a business dinner. This level of flexibility enables Belle Epoque to streamline communication and enhance the productivity of a lean team.
“At Belle Epoque, we never want to force a guest to come to us for assistance,” Dirk explains, “We should be the ones proactively reaching out to our guests. Because we have a small team, our associates invariably wind up wearing different hats. Stayntouch directly facilitates this proactive philosophy by letting every staff member access reservations, room status, and housekeeping or maintenance no matter where they are in our hotel. This means we can immediately address our guests’ questions or requests, without having to make them wait while we contact another department.”
A cloud-based platform also reinforces consistent service. Dirk remarks, “The fact that Stayntouch is not PC dependent has been a lifesaver. With our previous PMS, if it’s desktop workstation failed, there was very little we could do until we got it running again. With Stayntouch, we can immediately continue working by switching to another tablet or mobile device.”
The Belle Epoque also utilizes Stayntouch’s 360° reporting and analytics dashboards: “It’s incredibly easy to create custom reports that help us keep a close eye on relevant KPIs and the profitability of our company.” The Stayntouch reporting module lets hotels automatically schedule custom reports based on frequency and time of day, while its analytic dashboards give managers a complete view of their hotel’s performance in near real-time.
