Waikiki Malia Selects Stayntouch PMS to Empower Staff and Deliver an Unforgettable Guest Experience

Prominent Waikiki, Hawaii hotel chooses Stayntouch PMS to elevate the guest and staff experience and streamline operations for its 327-room property.

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced a partnership with Waikiki Malia, a popular hotel offering a contemporary retreat in the heart of Waikiki, Hawaii. Waikiki Malia chose Stayntouch to deliver its intuitive cloud PMS to empower staff, streamline operations, and elevate service. 

Waikiki Malia is a 327-room hotel that combines beautiful accommodations with warm, high-touch hospitality to deliver an unforgettable stay to guests wanting to immerse themselves in the vibrant culture and natural beauty of Waikiki and Oahu. Waikiki Malia chose Stayntouch to provide a comprehensive and user-friendly cloud PMS, enhancing the guest experience. They required an open-API architecture for scalable technology integration and a platform that could be implemented without disrupting hotel operations.

We are thrilled with our decision to select Stayntouch PMS for our hotel,” expressed Sheryl Tsugawa, the General Manager of Waikiki Malia. “The system’s user-friendly interface empowers our staff to promptly address guest requests from any location within the hotel. Furthermore, Stayntouch’s exceptional implementation team ensured a seamless installation of the PMS. With their open-API framework, we have the flexibility to incorporate numerous integrations necessary for delivering outstanding customer service.”

Priya Rajamani, VP of Implementation and Support at Stayntouch replied, “Waikiki Malia showcases the seamless integration of advanced technology and personalized service. Our user-friendly platform empowers hoteliers and staff to cater to guests across the entire property while maintaining a commitment to exceptional service. We are thrilled to see Waikiki Malia effectively leveraging our PMS to provide an unforgettable Waikiki experience.”

About Waikiki Malia 

Nestled right in the heart of Waikiki, Waikiki Malia offers discerning guests an unparalleled experience of Hawaiian hospitality. With its recent transformative renovation, the hotel has set a new standard of contemporary design, ensuring an unforgettable stay in paradise.  For more information visit

About Stayntouch

Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch’s cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit

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