Storey Hotel Management Group chooses Stayntouch PMS to empower staff to deliver exceptional service through its intuitive user interface and mobile-first design
Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, today announced an expansion of its partnership with Storey Hotel Management Group, the luxury boutique hotel and resort management company with 7 exclusive properties within its global portfolio. In addition to working with Stayntouch at its Ameswell and Park James hotels in California, Storey Hotel Management Group has once again selected Stayntouch to deliver its flagship cloud PMS and mobile technology to the award-winning Nanuku Resort in Fiji.
Storey Hotel Management Group has decades of experience owning and managing some of the most luxurious hotel properties in the world. The 5-star Nanuku Resort offers guests a 500-acre tropical oasis complete with spacious, ultra-luxury suites, residences, and villas, weaving barefoot luxury into a rich Fijian cultural experience all its own. For these reasons, Nanuku was named in the Condé Nast Traveler 2022 Readers’ Choice Awards as the #4 Best Resort in Australia & The South Pacific, and #2 Best Resort in The South Pacific, and was honored with the Grand Award, South Pacific by Andrew Harper. To help provide an even more engaging and luxurious on-property experience for their guests, Storey Hotel Management Group chose Stayntouch PMS for its unique, mobile, and flexible platform that aids staff in delivering exceptional service anywhere on property and streamlines front office and housekeeping efficiencies.
Michael Casey, Chief Operating Officer at Storey Hotel Management Group said, “We really needed a PMS that could empower our staff to provide the extraordinary levels of service that our guests deserve. The Stayntouch platform is especially easy-to-use and easy-to-learn, which means we can quickly enable our talent to become even better active agents in delivering superior service. Stayntouch’s intuitive interface and extensive automation allows our staff to keep their entire focus on our guests, and not buried in their tablets. With Nanuku spanning 500 acres, this system gives our staff the flexibility to move about the resort and attend to our guests whether that’s in the lobby, one of our luxurious villas, or on the beach.”
Priya Rajamani, the Vice President of Implementation and Support for Stayntouch replied, “It is with great pleasure that we expand our partnership with Storey Hotel Management Group and help amplify the award winning Nanuku Resort experience with our mobile PMS. Our platform gives innovative boutique properties like Nanuku the ability to remove the friction from the guest experience, offer travelers a seamless experience immersed in their surroundings, and enables staff to be warm and engaging in their service delivery. Nanuku is a true tropical oasis and our technology merely heightens that experience for the many guests who walk through the doors.”
ABOUT STOREY HOTEL MANAGEMENT GROUP
Storey Hotel Management Group brings decades of experience in luxury hotel management combined with an in-depth understanding of what matters to travelers today to create truly modern and memorable guest experiences. The company has a deep history of developing and managing award-winning hotels, resorts and restaurants with venues that appeal to both hotel guests and locals alike. In addition to owning luxury hotel assets, principles of Storey Hotel Management Group have also owned major luxury brands such as Fairmont and Rosewood. Storey was created to help properties celebrate their independent spirit and unique stories, while having the expertise that comes with a major brand.
ABOUT NANUKU RESORT
Nanuku Resort offers a tranquil island escape, weaving barefoot luxury with rich Fijian culture. A world-class, tropical oasis located on a 500-acre private estate along the coast of Fiji’s main island Viti Levu; near Pacific Harbour. Nanuku is ideal for couples, honeymooners, families, multi-generation groups, as well as for corporate meetings, events and weddings. Nanuku offers a sanctuary for wellness, relaxation, bespoke dining and soulful discovery; all with the breathtaking Beqa Lagoon as the backdrop. Guests can enjoy an array of land and sea adventures including snorkeling the resort’s vividly-hued coral, day trips to Nanuku’s private island only 20 minutes away by speedboat, sailing, jungle waterfall-hiking, white-water rafting, jet-skiing, and trekking up soaring sand dunes, just to name a few. In addition, Nanuku Resort offers the Batiwai Project which includes a myriad of sustainable initiatives including coral planting, reef conservation, mangrove tree planting and shore protection. On property, Nanuku’s gracious and charming hosts immerse guests in traditional activities, cultural nights, medicine walks followed by legendary warrior cooking classes, arts and crafts, plus so much more. Nanuku Resort is the proud recipient of TripAdvisor’s ‘Certificate of Excellence’ and ‘Fiji Excellence in Tourism’ Awards, as well as Condé Nast Reader’s Choice Award for ‘Top Resort in Australia & South Pacific’. For more info, please visit www.nanukuresort.com
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Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch’s cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry, and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com.