Product Description
Hoteza is a cloud-based “Guest Journey Platform” that
unifies every digital touch-point a hotel wants to offer—from
pre-arrival check-in through in-stay communications and
entertainment to post-stay feedback. Its single back-office
(CMS) powers a family of modules — Mobile Check-in, E-
Sign, Guest App (web & native), Interactive TV, Chromecast-
style Cast, HSIA/Wi-Fi, in-room HotPad tablets and HotSign
digital signage — so the guest always sees one coherent,
fully branded experience while staff manage just one system
Why This Product?
Hoteza is built as a single “Guest Journey Platform,” so every
digital touch-point a hotel might need (mobile check-in, e-
signature, web & native guest apps, IPTV, casting, in-room
tablets, digital signage and Wi-Fi) runs off one cloud CMS
and one vendor contract. Hotels therefore avoid the
patchwork of separate systems that most competing
solutions still require. Hotels can pick which solutions will fit
their needs the most. A built-in AI layer automates routine
questions and requests; early adopters report that up to 70 %
of guest requests are handled without staff involvement,
freeing teams for higher-value interactions.
Who Uses It?
Property types: Luxury and upper-upscale hotels, boutiques,
large resorts, branded city-center hotels.
Ideal buyer persona: Tech-forward GMs or corporate
IT/Guest-Experience/Marketing directors who need a
modular, brand-customizable stack that plugs into their
existing PMS and door-lock ecosystem and produces
measurable upsell revenue fast.
Key Features/Benefits?
Mobile Check-in & E-Sign – Guests complete registration,
ID/OCR verification, payments and digital signatures before
arrival, then breeze past the front desk or pick up a key in
seconds. Hotels cut queues, stay compliant and even upsell
add-ons (parking, breakfast, late check-out) during the flow.
Guest App (web & native) – A no-download web app (with
optional store-published version) puts chat, service requests,
mobile key, in-room controls, F&B ordering and local tips in
guests’ pockets. Location-aware QR codes and brand-level
theming make adoption frictionless while driving incremental
spend.
Hoteza TV + Cast – Interactive IPTV greets each guest by
name, shows their bill, promotes offers and lets them check
out; the Cast module adds secure Google Cast/AirPlay
streaming that works with any hotel TV. Together they
extend the mobile experience to the biggest screen, increase
engagement time and generate new on-screen advertising
revenue.
HotPad in-room tablets – A large touchscreen becomes the
digital compendium, room-control panel and upsell kiosk.
Guests can adjust lights, climate and curtains, order room
service or discover promotions, while the hotel gains
behavioural insights for more precise marketing.
HotSign digital signage – Lobby and conference-area
screens pull live data from the CMS for way-finding, event
schedules and promotional loops. Multi-property
management and cloud scheduling let staff update content
across an entire portfolio in minutes.
Hotel Internet (HSIA) – A branded captive portal
authenticates devices, captures marketing consent and can
redirect guests straight into the Guest App. IT teams monitor
network health from one dashboard, while “family login” and
multilingual self-care tools lift satisfaction scores.
Analytics & marketing engine across all modules –
Because every interaction flows through a single platform,
Hoteza consolidates real-time data into actionable
dashboards and can trigger rule-based or AI-recommended
upsells at exactly the right touch-point—turning digital
convenience into measurable revenue gains.
