Customer Sidekick by First Wave AI provides a guest experience and communication platform designed to help hotels, resorts, and multi property portfolios deliver personalized, timely interactions across the guest journey. The platform leverages artificial intelligence to centralize messaging, automate responses, and provide actionable insights from guest interactions, enhancing service quality and operational efficiency.
Hotel teams use Customer Sidekick to manage communications across email, SMS, and mobile apps, share property information, promotions, and amenities, and respond quickly to guest requests in real time. The system captures guest preferences, behaviors, and feedback, enabling staff to anticipate needs, personalize service, and resolve issues proactively. By automating routine workflows, Customer Sidekick reduces front desk workload while increasing engagement, satisfaction, and loyalty. Scalable for independent hotels and enterprise portfolios alike, the platform empowers properties to create seamless, connected guest experiences. Combining AI driven insights, automated communication, and operational visibility, Customer Sidekick helps hotels enhance guest satisfaction, drive revenue, and optimize overall hotel performance.
