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Product Management

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Product Manager

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as, Great Wolf Resorts, Yotel, First Hotels and the TWA Hotel.

We are seeking a talented product minded person, with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker combining both product strategy and product management skills to help drive our Company’s growth. The ideal candidate has a strong background in Hospitality IT and Operations and a head for future technology and mobility.

*This is a remote position and can be based anywhere in the US

At StayNTouch, we are committed to building smart, intuitive and engaging hotel management tools to empower businesses, connect guests and increase our customer’s bottom line. We are looking for an experienced Product Manager to join our team. 

Responsibilities:

  • Serve as a strategic product thinker with a passion for the latest technology innovations. Turn this passion into providing extreme value to our clients and driving our Company’s growth and profitability.
  • Working in an agile development environment to launch new products and major product innovations.
  • Work closely and collaboratively with other product managers, clients, customer success managers, product marketing, sales executives, and development team members.
  • Deliver our newest product innovation from concept to release and maintain on-going product evolution with a specific focus on the Zest Product range including App, Station and Web, mobile solutions, and customer usability on mobile devices. 
  • Test, improve and maintain Rover on all supported devices such as iPhone, Android, iPad, and connected credit card readers and key encoders.
  • Manage the scrum team from sprint to sprint with writing stories, define requirements and acceptance criteria for integration features, as well as managing ticket priorities.
  • Assist the QA team with testing. 

Key Qualifications:

  • Familiarity with Hospitality Industry Technology and Operating Procedures
  • Bachelor’s degree and/or equivalent working experience3+ years of successful business leadership blending company strategy, product strategy, product management, and product marketing activities
  • Proven track record of product innovation changing the dynamics of an existing or emerging market
  • Experience managing enterprise cloud-based software
  • Familiarity with Hospitality Industry Technology and Operating Procedures a must
  • Experience with global software and services a plus
  • Experience working in Active participation in client management, sales, and marketing opportunities including working with top clients on new product innovations
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Experience in a SaaS company
  • Experience in an agile development environment
  • Experience in hotel integrations – Distribution Channels, Property Interfaces, and others

If you wish to apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=128

 StayNTouch, Inc. does not discriminate in employment opportunities or practices based on race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

Product Specialist-U.S (Remote)

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels.

We are seeking a Product Specialist with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker with attention to detail combining both thorough industry understanding and product management skills to help drive our company’s growth.

*This is a remote position and can be based anywhere in the US (strong preference for candidates located in DC, MD, VA, IL, MN, or WI).

Essential Duties and Responsibilities (including but not limited to the following):

  •  Support our Product Management Team in delivering our newest product innovation from concept to release and maintain on-going product evolution with a specific focus on product strategy, quality assurance, requirements documentation as well as data analysis.
  •  Serve as a strategic product thinker with a passion for the latest technology innovations. Provide value to our clients by enhancing the feature and functionality set of the product and driving our Company’s growth and profitability.
  •  Work in an agile development environment to launch new products and major product innovations.
  •  Assist the scrum teams with writing stories, define requirements and acceptance criteria for product features.
  •  Assist the QA team with testing.
  •  Work closely and collaboratively with clients, customer success managers, product marketing, sales executives, and development team members.
  •  Actively participate in client management, sales, and marketing opportunities including working with top clients on new product innovations.

Skills and Qualifications:

  • Minimum of 2 years’ experience in hospitality IT, implementation, support or product management
  • Degree in Hotel Management and 2+ years in Hotel Operations.
  • Previous experience with the hospitality industry integrations realm, HTNG, Open Travel Alliance and property interfaces an advantage.
  • Working proficiency in English.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and experience with reporting and data analysis.
  • Strong organizational skills and the ability to work with deadlines in a fast-paced working environment.

Ideal Candidate will also have:

  •  Proven track record of product innovation changing the dynamics of an existing or emerging market
  •  Experience with global software and services
  •  Experience with SDLC, specifically in a Scrum development environment
  •  Experience working in an agile development environment
  •  Working proficiency in either German, French, or Spanish

If you wish to apply for this position, please follow the link below:

https://stayntouch.bamboohr.com/jobs/view.php?id=131

StayNTouch, Inc. does not discriminate in employment opportunities or practices based on race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities.

 

 

Product Specialist, Dev Escalation-U.S (Remote)

About StayNTouch

StayNTouch, based in Bethesda MD, is revolutionizing hotel operations through mobile optimized property management solutions. We are the guest-centric property management system, built to empower any guest experience the world’s best owners and managers can design.

We deliver an entirely new approach to how hotels streamline operations and increase margin, connect, and engage their guests and how guests experience their stay at a hotel. We do this by leveraging the convergence of SaaS/Cloud, tablet, and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.  We provide these solutions to well-known hotels such as the TWA Hotel, Great Wolf Resorts, First Hotels and Okko Hotels.

We are seeking a Product Specialist, Development Escalation with a passion for technology innovations, customer service, and recognition in the workplace.  We are looking for a true product thinker with attention to detail combining both thorough industry understanding and product management skills to help drive our company’s growth.

*This is a remote position and can be based anywhere in the US

Essential Duties and Responsibilities (including but not limited to the following):

  • Support our Development Escalation Team in delivering and maintaining on-going product quality and customer support with a specific focus on system integrations, quality assurance, requirements documentation as well as release management.
  • Serve as a customer focused product thinker with a passion for the latest technology innovations. Provide value to our clients by supporting the feature and functionality set of the product and its 3rd party integrations.
  • Work in an agile development environment to launch new products and major product innovations and assist in the release process.
  • Assist the dev escalation team in validating feature set and define requirements and acceptance criteria for product features in conjunction with the product management team.
  • Assist the QA team with testing.
  • Work closely and collaboratively with clients, customer success managers, product management, sales executives, and development team members.
  • Actively participate in client management, sales, and marketing opportunities including working with top clients on new product innovations.

Skills and Qualifications:

  • Minimum of 2 years’ experience in hospitality IT, implementation, support or product management or degree in Hotel Management and substantial work experience in Hotel Operations.
  • Experience in managing software integrations (API endpoints, SOAP, JSON based integrations)
  • Ability to read and understand XML messages as well as JSON APIs.
  • Previous experience with the hospitality industry integrations realm, HTNG, Open Travel Alliance and property interfaces.
  • Bachelor’s degree and/or equivalent working experience.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and experience with reporting and data analysis.
  • Strong organizational skills and the ability to work with deadlines in a fast-paced working environment.

Ideal Candidate will also have:

  •  Proven track record of product innovation changing the dynamics of an existing or emerging market
  •  Experience with global software and services
  •  Experience with SDLC, specifically in a Scrum development environment
  •  Experience working in an agile development environment
  •  Working proficiency in either German, French, or Spanish

If you wish to apply for this position, please follow the link below: 

https://stayntouch.bamboohr.com/jobs/view.php?id=121

StayNTouch, Inc. does not discriminate in employment opportunities or practices based on race, color religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at StayNTouch, Inc are based on merit, qualifications, and abilities. 

 

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