Stayntouch Pay: Native Payment Processing Solution for Hotels
Manage payment transactions through a simple, secure, end-to-end platform. No hassles, no hidden fees - unlock efficiencies.
Stayntouch Pay
Unlock the power of convenience by allowing your guests to pay however they want, whether it's in-person, at a kiosk, or even online.
- Increase guest satisfaction by offering secure payment links & alternative payment methods.
- Mitigate risk through advanced fraud-detection capabilities.
- Reduce overhead with one-stop 24/7 support for payment transactions.
One Payment Provider. One Bill. No Headaches.
Secure, Flexible Payment Options
Allow your guests the freedom to pay their way; whether it's credit and debit cards, local payment options or digital wallets.
Easy Payment Convenience
Generate one-click payment links that integrate into your guest communication - emails, text messages or QR codes.
Easy Reporting, Advanced Analytics
Track critical revenue & performance metrics for your hotel through easy-to-run reports & advanced analytics.
Low Risk, High Reward
We’re PCI DSS Level 1 certified (the strictest global standard), using advanced technology for card tokenization, point-to-point encryption, and fraud prevention.
Transparent Pricing, Simplified Billing
Save time with comprehensive billing and know exactly what you're paying for with transparent fees.
24/7/365, At Your Service
Enjoy priority 24/7 payment processing support & dedicated customer success management. Let us help you fight chargebacks.
Pay Your Way, Wherever & However
Pay Wherever & However
Empower guests to choose their preferred payment method by democratizing options through credit cards, mobile wallets or even secure links for a frictionless experience - from booking to check-out.
- Generate secure, easy to use payment links for guests.
- Offer convenience through various existing & alternative payment methods.
- Create a customizable payment experience for your guests.
Never Miss a Beat
Forget dealing with multiple vendors and enjoy unparalleled 24/7/365 support for all payment related queries, along with expert guidance from your dedicated customer success manager.
- Simplify payments & say goodbye to juggling multiple systems.
- All the support you need with setup, onboarding & using enhanced functionalities.
- Take advantage of a seamless integration between your PMS & payment processor.
Minimize Risk, Boost Revenue
Our advanced risk management & fraud detection capabilities take care of security and safeguard your revenue, while you focus on creating exceptional guest experiences.
- Comply with the latest PCI standards & ensure your payment processes are up to date.
- Reduce chargebacks with innovative technologies at your disposal.
- Leverage automated risk management tools for third party bookings.
Stayntouch Pay FAQs
Stayntouch Pay accepts a wide variety of payment methods, including standard credit cards (in-person or online), digital wallets (Apple Pay, Google Pay, Samsung Pay), and global alternative payments (PayPal, AliPay, WeChat Pay). It also seamlessly processes regional and direct bank transfer methods like Bancontact, Blik, EFTPOS, Giropay, iDeal, Interac, Sofort, Swish, and Trustly.
Your fees are completely transparent and include the interchange fee, scheme fees, and Adyen’s processing markup
No, interchange fees vary based on several factors, including the card type, the transaction type, and whether the payment is domestic or cross-border.
Stayntouch Pay operates on a highly reliable and fast payout schedule of Transaction + 2 business days.
You can log in to your Stayntouch Pay Essentials Portal to access detailed reports. Specifically, you can review the Settlement Details Report for a breakdown of each batch, and your monthly statement will show the total of these fees broken out for the month.
Yes, Stayntouch Pay supports business for both DCC and non-DCC cards. Please note that there is no percent kickback for DCC transactions, and there is no difference in how the system handles business versus individual customers for these transactions.
The Pay By Link is automatically included on every confirmation email for specific web-based credit card transactions, such as those coming through the Stayntouch Internet Booking Engine. Additionally, hotel staff can manually generate custom “free form” payment links to send to guests via email, SMS, or QR code for individual reservations, house accounts, and group accounts.
Yes, once activated by support, you can configure the system to allow tipping via the payment terminal. When a transaction is initiated in the PMS, the terminal will prompt the guest with an option to add a tip. The total amount (including the tip) is securely captured at the terminal, and your staff can then manually offset the tip amount to pay it out to the employee.
Yes, when adding a credit card to a reservation via the Stay Card, staff have the option to authorize a specific, custom amount via the payment terminal, rather than relying solely on the default authorization rules
