2026 HOTEL TECH OUTLOOK
Best-in-Class vs. All-in-One Systems
KEY INSIGHT
Hoteliers Plan to Move from All-in-One systems to Best-in-Class Systems at Double the Rate.
Produced with NYU SPS Tisch Center, Stayntouch, and IDeaS, this report takes a close look at the technology choices hoteliers are facing in today’s fast-changing hospitality world.
How do hotels decide between Best-in-Class integrated systems and All-in-One systems?
We explore satisfaction, platform switching, operational impact, and the key factors shaping technology strategy. Insights every hotel operator can use.
In this report, you'll learn:
- How operational challenges affect technology satisfaction and the guest experience.
- What attributes hoteliers value most in All-in-One vs. Best-in-Class systems.
- Insights into why hoteliers switch platforms and what drives their decisions.
- How hotel size and technology maturity influence adoption strategies.
- The role of integrations, ease of use, and vendor partnerships in long-term success.
Research and report written and conducted by:
Graduate students from the NYU SPS Jonathan M. Tisch Center of Hospitality
Justin Derise, Sr. Content Specialist, Stayntouch
Elliott Mest, Media/Content Specialist, MFC PR
Download the Report
