[Webinar]

From Booking to Departure:

The Guest Engagement Game Plan to Enhance Hotel Recognition & Guest Loyalty

Thursday, December 12th | 11am ET/ 3pm GMT

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With OTA’s easily making price comparison a driving force for bookings, hoteliers must implement a strategy that personalizes the guest experience onsite and builds a relationship during and after their stay to win guests’ loyalty. Luckily, you don’t have to worry about drafting up a strategy because we’re providing you a solid game plan to implement!

In this webinar, our experts from StayNTouch, ReviewPro, and TravelClick will provide you a full and actionable game plan that can be implemented to improve your guest experience, reinforce your brand promise and drive true loyalty. You’ll learn how to:

  • Capture and action on key guest data during the welcome and departure experience to provide a more personalized experience
  • Employ the latest in-stay service recovery tools and techniques to exceed guest expectations and encourage loyalty
  • Use guest intelligence data to drive operational and service decisions within your property to improve the guest experience and secure repeat bookings
  • Choose a winning loyalty program that plays to your strengths (…and fits within your constraints) and that enables you to recognize and reward guests to increase repeat business.

A short Q&A will follow this presentation. Sign up today!

Speakers

Neil James of ReviewPro

Neil James

Neil is the VP of Global Customer Success at ReviewPro. He runs a worldwide
support team dedicated to helping and educating clients on how to get the most out of the ReviewPro solutions to ensure hoteliers provide great experiences for their guests.

Aldrich Sholtz of StayNTouch

Aldrich Sholtz

As the Technical Sales Engineer at StayNTouch, Aldrich is skilled in creating uniquely engaging experiences across an expansive range of service needs and environments to assist hoteliers in revenue strategies via guest personalization.

Henry-Bolo-TravelClick

Henry Bolo

Henry is a Product Manager for TravelClick's Guest Management Solutions (GMS), where he leads go-to-market and product strategy. He is passionate about empowering independent hoteliers to become more data-informed and gain exposure to cutting-edge technologies.

“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”

Christian Strobel

President at Bunkhouse Group

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