ReviewPro a Shjii Group Brand StayNTouch


From Booking to Departure:

The Guest Engagement Game Plan to Enhance Hotel Recognition & Guest Loyalty

Thursday, December 12th | 11am ET/ 4pm GMT


With OTA’s easily making price comparison a driving force for bookings, hoteliers must implement a strategy that personalizes the guest experience onsite and builds a relationship during and after their stay to win guests’ loyalty. Luckily, you don’t have to worry about drafting up a strategy because we’re providing you a solid game plan to implement!

In this webinar, our experts from StayNTouch, ReviewPro, and TravelClick will provide you a full and actionable game plan that can be implemented to improve your guest experience, reinforce your brand promise and drive true loyalty. You’ll learn how to:

  • Capture and action on key guest data during the welcome and departure experience to provide a more personalized experience
  • Employ the latest in-stay service recovery tools and techniques to exceed guest expectations and encourage loyalty
  • Use guest intelligence data to drive operational and service decisions within your property to improve the guest experience and secure repeat bookings
  • Choose a winning loyalty program that plays to your strengths (…and fits within your constraints) and that enables you to recognize and reward guests to increase repeat business.

A short Q&A will follow this presentation. Sign up today!


Neil James of ReviewPro

Neil James

Neil is the VP of Global Customer Success at ReviewPro. He runs a worldwide
support team dedicated to helping and educating clients on how to get the most out of the ReviewPro solutions to ensure hoteliers provide great experiences for their guests.

Aldrich Sholtz of StayNTouch

Aldrich Sholtz

As the Technical Sales Engineer at StayNTouch, Aldrich is skilled in creating uniquely engaging experiences across an expansive range of service needs and environments to assist hoteliers in revenue strategies via guest personalization.


Josh Graham

A true hotelier who's worn many hats, Josh is the Regional VP of GSM at TravelClick. Josh combines his love of marketing with deep eCommerce expertise to help hotels engage with their guests in a personalized way to drive customer satisfaction and incremental revenue.

“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”

Christian Strobel

President at Bunkhouse Group

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See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.

Your demo will include how to:

Manage and Set Tasks Across Your Departments

Ensure Guest Satisfaction & Safety With Contactless Check-in Options

Automate Easy Upsells & Monetized Early/Late Checkouts

Set & Manage Rates/Availability

Integrate With Tools and Platforms Essential to Your Hotel

And More!

Request a demo