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Reigniting the Guest Experience: How to Attract New Travelers, Enhance Communication, & Go Contactless

[Webinar]

How to Attract New Travelers, Enhance Communication, & Go Contactless

Thursday, July 9th | 11am ET/ 8am PT/ 3pm GMT

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Reigniting the Guest Experience

As cities begin to reopen and consumers begin to travel, a “new normal” is emerging and hoteliers must be prepared for evolving guest expectations. Now more than ever, hoteliers must reimagine their guest experience to attract and delight guests who have developed new habits and a heightened appetite for a more safe, seamless, and transparent on-property experience. 

In this webinar, experts from StayNTouch, ReviewPro and Fuel Travel layout instrumental guidelines, strategies, and tactics to help hoteliers transform their guest experience with contactless technology, targeted marketing, and enhanced guest communication. In this webinar you’ll learn about:

  • New marketing strategies to understand new traveler behaviors and personas that are key target markets for recovery; 
  • Contactless technology to streamline the welcome and departure experience, prioritize guest safety, and let automation be the middleman; and
  • Leveraging AI-driven communication and automation to deliver a great experience at all stages of the guest journey.

This webinar will have a Q&A session at the end, so come ready to ask questions!

 

Speakers

Neil James of ReviewPro

Neil James

Neil is COO of ReviewPro and is responsible for guiding the company to continually improve the guest experience at 60,000 hotels worldwide. He has worked at all levels of the industry and thanks to this range of experience in hospitality has exceptional insights into the specific needs and challenges faced by accommodation providers.

Aldrich Sholtz of StayNTouch

Aldrick Sholtz

As the Technical Sales Engineer at StayNTouch, Aldrich is skilled in creating uniquely engaging experiences across an expansive range of service needs and environments. His efforts assist hoteliers in revenue strategies via guest personalization.

Stuart ButlerFuel Travel StayNTouch

Stuart Butler

As the Chief Operating Officer at Fuel, Stuart has spent the past two decades implementing marketing strategies for hundreds of hotels worldwide. With a degree in Rocket Science, he leverages cutting-edge technology and takes an innovative approach to everyday marketing challenges.

“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”

Christian Strobel

President at Bunkhouse Group

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