Self-Service in Hospitality: Can Customer Retention Thrive without a Human Touch?
Technology-based self-service is everywhere these days enabling users to accomplish a wide range of...Continue Reading >
Self Service of the Future: The Autonomous Travel Suite?
Over the last few years, we've witnessed a widespread consumer shift towards self-service automatio...Continue Reading >
How Self Service has the Power to Improve the Guest Experience
The hospitality industry has historically been bound to its traditions. In the business of making o...Continue Reading >
Getting ready for HITEC, a hotels mobility and PMS shopping list!
HITEC (www.hitec.org) is just around the corner, from June 15th to the 18th 2015, thousands of hotel...Continue Reading >
After 19x at HITEC, I’ve Learned a Few Things about Hotel Technology Trends
As we at StayNTouch approach our inaugural HITEC Conference in Los Angeles next week (a big deal!), ...Continue Reading >
No Mobile App …. web or native …Strategy? OTA’s say THANK YOU!
In early January, I blogged about the evolution of guest booking methods...call centers, travel agen...Continue Reading >