Archives

TrustYou (formerly checkmate)

Product Description:

Reputation management platform also offers the same services as ReviewPro. They do online review management as well as messaging hub and guest surveys. As a unique service TrustYou helps hoteliers bring in review data to 3rd party sites such as Kayak, Google etc..

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates
Room number

Benefit to Customer:

TrustYou’s unique ability to bring in guest reviews helps to put positive reviews in shoppers eyes when they are visiting such meta sites like Kayak, Google and Trivago.

Partner Relationship:

Basic

ALICE

Product Description:

Hospitality platform with a broad set of capabilities and flexible to ensure better staff communication in the hotel. Known for their concierge platform ALICE is rapidly expanding their feature set to offer more services to hoteliers in an all-in-one platform.

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates

Benefit to Customer:

Broad based platform that is a jack of all trades.

Partner Relationship:

Basic

ReviewPro

Product Description:

ReviewPro offers a comprehensive guest experience suite. They have (4) main products:
Hotel Reputation Management (manage your online reviews)
Guest satisfaction surveys
Guest messaging hub (text, WeChat, FB messenger)
Case management (guest requests with analytics)

This enables them to provide various services to hoteliers based on specific needs. They have a class leading Reputation Management monitoring system used by thousands of hoteliers globally

Information Exchange
1 Way
Guest contact data
Reservation data
Check-in/out dates

Benefit to Customer:

Integrated into the Shiji solution suite connectivity between Rover and ReviewPro will continue to be enhanced. With ReviewPro’s platform hoteliers can increase their positive reviews and avoid negative comments before they happen by proactively monitoring guest feedback and input.

Partner Relationship:

Shiji Group Brand Company

AavGo

Product Description:

AavGo provides a hotel operations platform to help hoteliers connect better with their guests. Their tablet based operations platform provides way for guests to communicate with staff, order food, and program their entertainment options. Their platform also brings voice ability to the tablet where a hotelier can program responses based on commonly asked questions such as “bring more towels”. With a slick user interface their platform is helping bring home the magic of hospitality.

Information Exchange
1 Way

Benefit to Customer:

With an extremely flexible platform AavGo offers a cost effective way to digitally interact with a hotel’s guest. While not as robust on analytics for case management the AavGo platform is very robust on it’s user interface and offers more than most other platforms on the market for in-room tablet communication.

Partner Relationship:

Revenue

RoomChecking

Product Description:

RoomChecking is the best solution from turning a hospitality staff into a well-working team. The system is like the glue that keeps everyone together and turns disorganization and miscommunications into an easy, timely, and efficient system.

Information Exchange
2 Way
Receives guest info from API
Receives check-in/out from API
Receives room number from API
Pushes housekeeping status to PMS via control

Benefit to Customer:

An affordable data rich platform to help manage staff efficiency and prevent further issues. Extensive analytics on case management and man power hours this is a modern day affordable platform with an easy to use UI.

Partner Relationship:

Revenue