Presented by StayNTouch and Revinate.
Consumer expectations are higher, word of mouth travels faster. Because of social media and the connected environment we live in, a good experience can lead to thousands of new connections while a negative one can lead to the detriment of potentially more than that.
Regardless of where that first reservation came from, it’s your job to keep that guest coming back and converting them into an advocate for your brand.
This guide will help you to:
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