Welcome to the new guest experience reality. What worked yesterday, might not make the grade today. Enhancing the guest experience means understanding people’s wants, needs, and preferences at and acting upon them at the right time and place. How well is your hotel doing at understanding – and improving – guest experience?
By taking this simple assessment, you can determine whether your guest experience strategy is in need of slight adjustment or a complete overhaul.
Want to know how to get more great guest reviews?