April 24 2013

The Smart Trend in Hotels

“Hotels around the world are using technology in new ways, with the goal of speeding up or personalizing more services for guests. Personalization continues to be another big theme in hospitality. Hotels at all price levels have achieved “operational excellence” and know how to run a clean, well-managed property, she said. So they need to look beyond that to attract customers.” (New York Times, 4/23/2013)

Read the full article on he NY Times blog.