{"id":696,"date":"2026-09-21T05:16:54","date_gmt":"2026-09-21T05:16:54","guid":{"rendered":"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-software-features"},"modified":"2026-09-21T05:16:54","modified_gmt":"2026-09-21T05:16:54","slug":"hotel-front-desk-software-features","status":"publish","type":"post","link":"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-software-features","title":{"rendered":"Hotel Front Desk Software: Check-In &amp; Checkout Features"},"content":{"rendered":"<p><em>Written by: Kelly Campbell, Vice President of Marketing, Stayntouch<\/em><\/p>\n<h2 id=\"key-takeaways\">Key Takeaways<\/h2>\n<ul>\n<li>Hotel front desk software check-in and checkout features reduce labor costs by removing manual steps and lobby paperwork.<\/li>\n<li>Pre-arrival digital registration, ID scanning, and mobile check-in move guest data collection away from the front desk, cutting arrival time and queues.<\/li>\n<li>Modern check-in sequences cover seven integrated steps, from reservation lookup through folio opening, while Stayntouch mobile check-in completes the process in just 30 seconds.<\/li>\n<li>Express checkout, split billing, automatic housekeeping triggers, and real-time folio updates streamline departures and improve accounting efficiency by up to 42%.<\/li>\n<li>Hotels evaluating these capabilities should <a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\">see how Stayntouch handles check-in<\/a> to experience best-in-class PMS performance firsthand.<\/li>\n<\/ul>\n<h2>Pre-Arrival and Pre-Check-In Features<\/h2>\n<p>The most expensive moment in the arrival sequence is when a guest stands at the front desk while staff collect information that could have been gathered days earlier. Pre-arrival features move that work out of the lobby entirely.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784832043032-3e0b060fcd4f.webp\" alt=\"A businesswoman arrives in a hotel lobby wheeling a suitcase.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Arrival sets the tone for the whole stay. Three-way check-in \u2014 mobile, kiosk, or a staff member with a tablet \u2014 cuts staff-assisted check-in by 54% and lets guests reach their room without queueing.<\/em><\/figcaption><\/figure>\n<p>Digital Registration Cards let guests complete required details, review policies, and sign digitally from a mobile device or tablet before or during arrival. Guest records are created automatically and stored in the PMS, with pre-filled fields and real-time syncing. Signed terms and conditions create a documented record that reduces disputes and chargebacks. A chargeback is when a guest disputes a charge with their card issuer, and the hotel must prove the transaction and the guest\u2019s agreement.<\/p>\n<p>ID scanning and facial recognition add a verification layer at check-in on kiosk or mobile. ID images are encrypted and stored in the same AWS region as the hotel\u2019s PMS instance, and the system deletes them automatically 30 days after checkout. Access is restricted to administrators. Because names and addresses on identity documents are often out of date, captured ID information never overwrites existing PMS data.<\/p>\n<p>Pre-arrival registration removes the paperwork step from the lobby, which is where queues form. <a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">When routine check-ins are handled through a phone or kiosk, front desk staff spend less time processing guests who simply need a key and have more time to resolve problems, answer questions, and handle special requests.<\/a> Once guests arrive, the check-in process itself must be equally efficient.<\/p>\n<h2>What Are the Check-In Features of Hotel Front Desk Software<\/h2>\n<p>A modern hotel check-in sequence covers seven distinct steps. On some legacy enterprise systems, the process runs to eight steps before a guest receives a key. The staff member\u2019s eyes remain on the screen throughout. This description is based on Stayntouch\u2019s internal competitive research on a specific legacy vendor. Stayntouch mobile check-in takes 30 seconds. The difference comes from architecture and compounds across every arrival.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784831966298-290a8f6f201c.webp\" alt=\"A hotel receptionist hands a keycard to a guest across the front desk.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>The front desk is where the stay begins. A property management system (PMS) that keeps every department on one live source of truth means fewer booking errors and a check-in that doesn&#039;t keep guests waiting.<\/em><\/figcaption><\/figure>\n<ol>\n<li><strong>Reservation lookup<\/strong> \u2014 the system retrieves the booking by name, confirmation number, or scanned ID, eliminating manual search and reducing arrival time.<\/li>\n<li><strong>Guest verification<\/strong> \u2014 ID scanning and facial recognition confirm identity, reducing fraud and creating a documented record.<\/li>\n<li><strong>Room assignment<\/strong> \u2014 the system assigns a clean, inspected room based on availability and guest preferences, preventing assignment of rooms housekeeping has not released.<\/li>\n<li><strong>Payment authorization<\/strong> \u2014 the system pre-authorizes the card on file or processes payment, reducing chargebacks and ensuring payment before key issuance.<\/li>\n<li><strong>Registration completion<\/strong> \u2014 Digital Registration Cards capture signatures and policy acceptance, eliminating paper and creating a defensible record.<\/li>\n<li><strong>Key issuance<\/strong> \u2014 the system issues a digital key, mobile wallet key, or encodes a physical key card at the desk or kiosk so the guest reaches their room without a second stop.<\/li>\n<li><strong>Folio opening<\/strong> \u2014 the guest bill, called a folio, opens and begins accepting charges from every revenue center. A revenue center is any part of the hotel that takes money, such as front desk, restaurant, bar, spa, shop, or kiosk. This prevents revenue loss from unposted charges.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">Priya Rajamani, VP of Implementation &amp; Support at Stayntouch<\/a>, emphasizes that mobile check-in, kiosks, and other self-service technologies depend on a PMS that connects with the rest of the hotel\u2019s technology stack. A check-in feature only reaches full depth when the system underneath it is robust.<\/p>\n<p><a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\"><strong>Experience best-in-class check-in<\/strong><\/a> to see what it actually feels like in practice.<\/p>\n<h2>Self-Service Check-In: Kiosk and Mobile<\/h2>\n<p>Stayntouch Kiosk runs on a tablet, fully integrated with Stayntouch PMS, digital payment gateways, digital keys, and ID scanning. It includes a credit card reader and key encoder. Check-in workflows, templates, images, and offline reconnect settings are all fully configurable. <a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">Digital keys stored in a mobile wallet let a guest walk from their phone straight to their door, making the \u201cskip the lobby entirely\u201d promise real.<\/a> Guests self-check-in in under 30 seconds, collect a room key, and handle walk-in reservations without staff involvement.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784832014957-77a84ade2f31.webp\" alt=\"A business traveler sits on a hotel bed checking his phone, a suitcase beside him.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Some guests want a warm welcome; others want to walk straight to their room. Mobile check-in lets a guest confirm their stay from a phone in about 30 seconds \u2014 from a taxi, a lounge chair, or the room itself.<\/em><\/figcaption><\/figure>\n<p>Some guests want a warm human welcome. Others want to walk from the curb to their room without speaking to anyone. Stayntouch\u2019s position is that a hotel can serve both preferences. Three-way check-in gives every guest their preferred path:<\/p>\n<ul>\n<li>Fully mobile in 30 seconds<\/li>\n<li>Hybrid pre-check-in with staff handling keys and payment<\/li>\n<li>Staff-assisted anywhere on property via tablet<\/li>\n<\/ul>\n<p>According to Stayntouch customer data, hotels reduce staff-assisted check-in by 54%. <a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">Properties using kiosk-based digital check-in see up to a 20-point increase in guest satisfaction, according to Stayntouch customer data.<\/a><\/p>\n<p><a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">Presenting upgrade, early check-in, late checkout, and amenity offers as part of the self-service arrival process can be more effective for upselling than asking a front desk employee to work them into an already busy check-in interaction.<\/a> Self-service check-in creates a natural opportunity for upselling room upgrades, early check-in, late checkout, and amenities at the moment of highest guest intent.<\/p>\n<h2>What Are the Checkout Features of Hotel Front Desk Software<\/h2>\n<p>Checkout features are often the most underserved area in hotel technology evaluation. Many vendors treat checkout as an afterthought to check-in. The six steps below cover the full departure sequence and the operational consequence of each.<\/p>\n<ol>\n<li><strong>Folio review<\/strong> \u2014 the guest reviews all charges posted from every revenue center, catching errors before they become disputes.<\/li>\n<li><strong>Express checkout<\/strong> \u2014 the guest departs without stopping at the desk, with charges settled automatically. <a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">Nearly half of hotel guests would prefer to check out using their smartphone rather than at the front desk<\/a>, according to HotelTechReport\u2019s 2025 State of Hotel Guest Technology study. This reduces peak checkout congestion.<\/li>\n<li><strong>Split billing and routing<\/strong> \u2014 the system splits the bill automatically between master account and guest extras, removing reconciliation work from the front desk.<\/li>\n<li><strong>Invoice generation<\/strong> \u2014 the system generates a routing-aware invoice with correct tax application. Occupancy tax, the per-night tax levied on the room rate and set by city, county, or state, and any additional local taxes apply instantly. This reduces billing disputes and chargebacks.<\/li>\n<li><strong>Payment settlement<\/strong> \u2014 the system processes final payment and settles funds, improving cash-flow certainty and reconciliation.<\/li>\n<li><strong>Housekeeping status trigger<\/strong> \u2014 the room status updates instantly from occupied to dirty so housekeeping sees the room the moment it is vacated.<\/li>\n<\/ol>\n<p>Charges post automatically from every revenue center, including point-of-sale, spa, mobile, and the Stayntouch Grab &amp; Go Kiosk, directly to the guest folio as they happen. Staff do not need to collect and enter them later. Night audit, the end-of-day process closing out the day\u2019s transactions, runs automatically. Built-in controls catch errors before they reach a guest. Routing-aware invoices split the bill automatically so the organizer\u2019s master account covers contracted items and guests pay their own extras.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1785259463983-8c5dc1a81c11.png\" alt=\"With Stayntouch, charges post automatically from POS, spa, mobile, and the Grab &amp; Go Kiosk straight to the guest folio, with no manual intervention.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>With Stayntouch, charges post automatically from POS, spa, mobile, and the Grab &amp; Go Kiosk straight to the guest folio, with no manual intervention.<\/em><\/figcaption><\/figure>\n<p>According to Stayntouch customer data, hotels see up to a 42% improvement in accounting efficiency. Housekeeping status updates propagate instantly across the system, so the front desk sees a room become available the moment it is inspected.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1785259944144-8c82bb162baf.png\" alt=\"According to Stayntouch customer data, Multi-Property management runs the portfolio 70% more efficiently from a single dashboard.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>According to Stayntouch customer data, Multi-Property management runs the portfolio 70% more efficiently from a single dashboard.<\/em><\/figcaption><\/figure>\n<h2>The Architecture Question: Why Check-In Depth Depends on Your PMS<\/h2>\n<p>Check-in depth is an architecture question, not just a feature question. A specialist PMS vendor puts its entire engineering team behind the PMS. An all-in-one vendor spreads its engineering team\u2019s effort across separate disciplines such as pricing science, marketing automation, restaurant operations, and distribution infrastructure, and cannot match the depth of a specialist in any of them.<\/p>\n<p>The market data supports this. The <em>2026 Hotel Technology Outlook: Best-in-Class vs. All-in-One Systems<\/em>, produced by the NYU SPS Jonathan M. Tisch Center of Hospitality with Stayntouch and IDeaS (November 2025, 300+ hotel professionals), documents the gap clearly. The table below compares best-in-class and all-in-one platforms across three key metrics: reported check-in delays, PMS satisfaction, and users intending to switch.<\/p>\n<table>\n<thead>\n<tr>\n<th>Attribute<\/th>\n<th>Best-in-Class PMS<\/th>\n<th>All-in-One Platform<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Check-in delays reported<\/td>\n<td>23%<\/td>\n<td>46%<\/td>\n<\/tr>\n<tr>\n<td>PMS satisfaction<\/td>\n<td>70%<\/td>\n<td>55%<\/td>\n<\/tr>\n<tr>\n<td>Users intending to switch<\/td>\n<td>14% moving to all-in-one<\/td>\n<td>30% moving to best-in-class<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>51% of respondents plan to replace or upgrade their technology stack within the next 12\u201324 months. The direction of travel is clear. Hotels that consolidated onto all-in-one platforms are discovering they cannot adopt a specialist revenue management system (RMS), a better point-of-sale (POS), or a preferred customer relationship management (CRM) platform, because the platform they bought decides what they are allowed to connect.<\/p>\n<h2>What Breaks: Offline Mode, Failed ID Scans, and Payment Authorization Failures<\/h2>\n<p>Every operator asks these questions after the demo, but few vendors provide clear answers. Here is what actually happens when check-in features encounter failure conditions.<\/p>\n<p><strong>Offline mode.<\/strong> Stayntouch Kiosk includes offline reconnect settings. When connectivity drops, the kiosk continues processing check-ins, storing transactions locally and syncing automatically when the connection returns. Stayntouch is cloud-native on AWS with 100% system uptime, a sustained performance record rather than a contractual guarantee. Product releases require no downtime.<\/p>\n<p><strong>Failed ID scans.<\/strong> ID images are encrypted and stored in the same AWS region as the hotel\u2019s PMS instance, with access restricted to administrators. If an ID scan fails because of document condition, lighting, or an unsupported document type, the workflow routes to staff-assisted verification without losing the guest\u2019s pre-arrival data. The system deletes images automatically 30 days after checkout.<\/p>\n<p><strong>Payment authorization failures.<\/strong> Stayntouch Pay handles processing, acquiring, and settlement. Tokenization replaces the real card number with a meaningless substitute so the actual number is never stored in the PMS. Point-to-point (P2P) encryption scrambles card data from the moment it is entered until it reaches the processor. When an authorization fails, the system surfaces the failure immediately at the kiosk, on mobile, or at the desk so staff can resolve it before key issuance rather than discovering it at checkout. PCI DSS (Payment Card Industry Data Security Standard) Level 1 certification, the most stringent tier, underpins the entire payment layer.<\/p>\n<p><a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4134208\/if-the-front-desk-is-optional-why-are-so-many-hotels-still-keeping-guests-waiting\" target=\"_blank\">Technology should not remove the human side of hospitality. It should take care of the parts that do not need a human so hotel teams can spend more time on the parts that do.<\/a><\/p>\n<h2>Evaluation Checklist: Questions to Ask Any Vendor<\/h2>\n<p>Use these questions to evaluate any check-in and checkout module. They separate a deep module from a shallow one.<\/p>\n<ul>\n<li>How many steps does check-in take before a guest receives a key?<\/li>\n<li>Does the system support mobile, kiosk, and staff-assisted check-in simultaneously?<\/li>\n<li>How does the system handle offline mode?<\/li>\n<li>What happens when an ID scan fails?<\/li>\n<li>How are payment authorization failures handled?<\/li>\n<li>Does checkout trigger housekeeping status automatically?<\/li>\n<li>How long does front desk training take, and how long does full platform training take?<\/li>\n<li>Are integrations included or charged per connection?<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\"><strong>Run through this checklist with us<\/strong><\/a> to see how a best-in-class PMS answers every question.<\/p>\n<h2>Why Stayntouch for Check-In and Checkout<\/h2>\n<p>Stayntouch is a best-in-class, cloud-native hotel property management system for independent hotels, boutique brands, and multi-property groups. Founded in 2012 by veterans of the hospitality technology industry, the platform is built mobile-first and deliberately specialized. Everything Stayntouch builds sits on the guest-and-booking path through the PMS.<\/p>\n<p>Key proof points for general managers and directors of operations evaluating check-in and checkout depth include:<\/p>\n<ul>\n<li>Front desk staff train in 2 hours, and the full platform trains in 2 days.<\/li>\n<li>1,400+ integrations at no extra cost, with users paying each third-party platform its own platform fee while Stayntouch charges nothing for the integration itself.<\/li>\n<li>24\/7\/365 follow-the-sun support, with teams across multiple time zones so a request always reaches someone currently on shift, with no service tiers and a guaranteed response under one hour, delivered by hospitality specialists rather than a chatbot.<\/li>\n<li>97% customer retention rate.<\/li>\n<li><a href=\"https:\/\/hoteltechreport.com\/operations\/property-management-systems\/stayntouch\" target=\"_blank\">94% recommendation rating on Hotel Tech Report from 249 hotels<\/a>.<\/li>\n<li>Back-to-back Travel Tech Breakthrough PMS awards: <a href=\"https:\/\/www.stayntouch.com\/news\/stayntouch-named-hotel-pms-company-of-the-year\/\" target=\"_blank\">\u201cHotel PMS Company of the Year\u201d in 2026<\/a> and <a href=\"https:\/\/www.stayntouch.com\/news\/stayntouch-wins-hotel-solution-of-the-year-traveltech-breakthrough-award\/\" target=\"_blank\">\u201cHotel Solution of the Year\u201d in an earlier edition of the awards<\/a>.<\/li>\n<\/ul>\n<p>Stayntouch works with hotels of all sizes. The sweet spot is independent properties, boutique brands, and multi-property groups, from a single property to portfolios of 100+ hotels managed from one login. The Cobblestone Hotels deployment, covering 139 properties and 7,000+ rooms across 29 states and migrated in 90 days, illustrates what scalable implementation looks like in practice.<\/p>\n<blockquote>\n<p>\u201cOur former PMS was very challenging to use. When checking guests in, the staff could never raise their heads to look the guest in the eye because of all the screens that they had to click through. With Stayntouch PMS, the process takes far fewer steps, and has enhanced our entire welcome and check-in experience.\u201d \u2014 <strong>Daniel Tennant<\/strong>, Former General Manager, Hotel on Rivington<\/p>\n<\/blockquote>\n<h2>Frequently Asked Questions<\/h2>\n<h3>What Software Do Hotels Use for Check-In?<\/h3>\n<p>Hotels use a property management system (PMS) as the core check-in platform, often supplemented by a self-service kiosk, mobile check-in via the hotel\u2019s own app or a web link, and a Digital Registration Card tool. The PMS remains the system of record, and every check-in method writes back to it in real time. The depth of the check-in experience depends entirely on the PMS. A specialist system puts its entire engineering team behind the check-in workflow, while an all-in-one platform spreads that effort across multiple product categories. Hotels evaluating check-in software should ask how many steps the process takes before a guest receives a key and whether the system supports mobile, kiosk, and staff-assisted check-in simultaneously.<\/p>\n<h3>What Is the 15\/5 Rule in Hotels?<\/h3>\n<p>The 15\/5 rule is a hospitality service standard. Staff acknowledge a guest from 15 feet away with eye contact and a smile, and greet them verbally from 5 feet away. It is a staff training guideline, not a software feature. It explains why check-in software that keeps staff looking at a screen instead of a guest undermines the standard. A PMS that reduces check-in to 30 seconds on a tablet, rather than eight clicks on a fixed workstation, returns the staff member\u2019s attention to the guest. That is the operational connection between software depth and service quality.<\/p>\n<h3>Can Guests Check Out Without Visiting the Front Desk?<\/h3>\n<p>Yes. Express checkout lets guests review their folio, authorize payment, and depart via smartphone or kiosk. The system settles charges automatically and triggers housekeeping status the moment checkout completes, so the room enters the cleaning queue without a staff member manually updating the PMS. For this to work reliably, the checkout tool must be fully integrated with the PMS. A mobile checkout app that does not write back to the PMS in real time creates a two-system reconciliation problem that defeats the purpose of the feature.<\/p>\n<h3>What Happens When Check-In Software Goes Offline?<\/h3>\n<p>A cloud-native PMS with offline reconnect settings lets the kiosk continue processing check-ins during a connectivity drop, storing transactions locally and syncing automatically when the connection returns. ID images remain encrypted and access-restricted throughout. The critical distinction is between a cloud-native system with offline resilience built in and a cloud-only system that halts entirely when the internet drops. Hotels in locations with variable connectivity, such as island resorts, rural properties, and older buildings, should ask vendors to demonstrate offline behavior specifically, not just describe it.<\/p>\n<h3>How Does Housekeeping Connect to Check-In and Checkout?<\/h3>\n<p>Housekeeping is the hinge of the arrival-to-departure sequence. A room cannot be assigned at check-in until housekeeping has marked it inspected. A room cannot enter the cleaning queue until checkout triggers the status update. When these two signals travel through the same PMS in real time, the front desk and housekeeping work from one live view rather than two versions of the truth. According to Stayntouch customer data, this real-time connection produces a 25% increase in housekeeping productivity because work is assigned based on current room status rather than a static schedule built the night before.<\/p>\n<h2>Conclusion: The Final Pitch<\/h2>\n<p>Check-in and checkout features are a labor-cost question. Every manual step in the arrival and departure sequence is a cost that compounds across every occupied room, every night. As we have seen, these features also shape guest satisfaction and staff workload.<\/p>\n<p>Feature depth depends on architecture. All-in-one users report check-in delays at 46% versus 23% for best-in-class users. This gap exists because a specialist PMS puts its entire engineering team behind the workflow that a hotel touches every hour of every day.<\/p>\n<p>Stayntouch is a best-in-class PMS for hotels that want deep check-in and checkout functionality without vendor lock-in. It delivers three-way arrival paths, express checkout with automatic housekeeping triggers, 1,400+ integrations at no extra cost, full platform training in 2 days, and support from hospitality specialists 24\/7\/365 with a guaranteed response under one hour.<\/p>\n<p><a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\"><strong>See a best-in-class PMS in action<\/strong><\/a> and bring the evaluation checklist.<\/p>\n<section data-read-next=\"true\">\n<h2>Read Next<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-software-2026\" target=\"_blank\">Hotel Front Desk Software with Fast Interface: 2026 Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-software\" target=\"_blank\">What Is Hotel Front Desk Software? A Complete Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/contactless-check-in-software-hotels\" target=\"_blank\">Contactless Check-In Software for Hotels: A Complete Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-software-benefits\" target=\"_blank\">Hotel Front Desk Software: 8 Benefits &amp; ROI<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-check-in-software-training\" target=\"_blank\">Hotel Check-In Software Training for Front Desk Managers<\/a><\/li>\n<\/ul>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Stayntouch streamlines hotel check-in and checkout with mobile, kiosk, and PMS-native tools. See the features. Request a demo today.<\/p>\n","protected":false},"author":118,"featured_media":695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/comments?post=696"}],"version-history":[{"count":0,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/696\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media\/695"}],"wp:attachment":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media?parent=696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/categories?post=696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/tags?post=696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}