{"id":612,"date":"2026-09-14T05:02:53","date_gmt":"2026-09-14T05:02:53","guid":{"rendered":"https:\/\/www.stayntouch.com\/articles\/train-hotel-front-desk-staff"},"modified":"2026-09-14T05:02:53","modified_gmt":"2026-09-14T05:02:53","slug":"train-hotel-front-desk-staff","status":"publish","type":"post","link":"https:\/\/www.stayntouch.com\/articles\/train-hotel-front-desk-staff","title":{"rendered":"The 30-Day Hotel Front Desk Training Program"},"content":{"rendered":"<p><em>Written by: Kelly Campbell, Vice President of Marketing, Stayntouch<\/em><\/p>\n<h2 id=\"key-takeaways\">Key Takeaways<\/h2>\n<ul>\n<li>Front desk training works best as a focused 30-day program that builds property knowledge, system fluency, service standards, and guest-interaction skills to reach independent competency.<\/li>\n<li>The property management system (PMS) sets the pace of training. Systems that take months to learn create recurring productivity losses, while learnable platforms turn every new hire into a same-shift contributor.<\/li>\n<li>A complete program follows seven sequential steps: orientation, service standards, PMS mastery, workflow practice, soft skills, role-play scenarios, and ongoing coaching with shift handovers.<\/li>\n<li>Training frameworks like the 15-5 rule and the 5 C&#8217;s of hospitality become useful only when teams demonstrate them, practice them, and reinforce them daily.<\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\">Schedule a Stayntouch PMS training demo<\/a> to see how the platform makes front desk training faster and more repeatable across your property or portfolio.<\/li>\n<\/ul>\n<h2>What a Front Desk Training Program Actually Has To Cover<\/h2>\n<p>A complete front desk training program moves through seven sequential steps. Each step builds on the one before it. Skipping the sequence, especially by rushing PMS access before orientation is complete, slows ramp-up for every new hire.<\/p>\n<ol>\n<li><strong>Orientation and property tour.<\/strong> The new hire learns the physical layout, brand values, department structure, reporting lines, and emergency procedures before touching any system.<\/li>\n<li><strong>Core service standards.<\/strong> The team sets behavioral expectations for every guest interaction, including greeting protocols, communication style, escalation paths, and the service frameworks the property uses.<\/li>\n<li><strong>PMS mastery.<\/strong> The new hire practices in a test environment on five core tasks: finding a reservation, checking a guest in, processing payment, checking a guest out, and posting a charge to a folio, which is the guest&#8217;s running bill for the stay.<\/li>\n<li><strong>Reservation and check-in\/checkout workflow.<\/strong> The agent learns the full arrival and departure sequence, including identity verification, room assignment, key issuance, and folio review. They practice first in simulation and then in supervised live shifts.<\/li>\n<li><strong>Guest interaction and soft skills.<\/strong> Training covers active listening, de-escalation, upselling as service, and cross-cultural communication. These skills determine whether a technically competent agent also delivers a memorable stay.<\/li>\n<li><strong>Role-play scenarios.<\/strong> Structured practice covers high-stakes situations such as billing disputes, overbookings, and VIP arrivals. A new hire may not encounter these for weeks, but they must be ready to handle them from day one.<\/li>\n<li><strong>Shift handover and ongoing coaching.<\/strong> The team builds disciplines that keep quality consistent across shifts, including accurate log entries, complete handover notes, and a regular coaching cadence that continues well past day 30.<\/li>\n<\/ol>\n<p>Because new hires encounter unfamiliar acronyms from day one, every acronym should be expanded on first use in training materials. This includes online travel agency (OTA), which refers to third-party booking sites such as Booking.com or Expedia, average daily rate (ADR), food and beverage (F&amp;B), and terms like night audit, which is the end-of-day process that closes out the day&#8217;s transactions and rolls the system into the next business day. Each term should be glossed the first time it appears in any document a new hire reads.<\/p>\n<h2>Core Service Standards To Train Against<\/h2>\n<p>Two frameworks appear consistently in hospitality training and work best when defined precisely so they function as practical tools.<\/p>\n<p>The <strong>15-5 rule<\/strong> is a guest acknowledgment standard: <a href=\"https:\/\/goaudits.com\/blog\/marriott-bsa-audits\" target=\"_blank\" rel=\"noindex nofollow\">staff acknowledge a guest at 15 feet with eye contact and a smile, and offer a verbal greeting at 5 feet<\/a>. It applies to every associate who encounters a guest, not only front desk agents, which is why it belongs in orientation as well as front desk training.<\/p>\n<p>The <strong>5 C&#8217;s of hospitality<\/strong>, commonly defined as Cleanliness, Comfort, Communication, Consistency, and Care, function as a training framework rather than a rigid doctrine. A property can be technically clean and still feel cold to a guest if care and consistency are missing from the service process. Training against the 5 C&#8217;s gives new hires a mental model for evaluating their own interactions and not just a checklist to complete.<\/p>\n<p>Both frameworks work best when teams demonstrate them, practice them in role-play, and reinforce them in daily pre-shift huddles. A single mention in an orientation deck rarely changes behavior.<\/p>\n<h2>The 30-Day Hotel Front Desk Training Program<\/h2>\n<h3>Days 1\u20133: Orientation<\/h3>\n<p><strong>Owner:<\/strong> General Manager or Front Office Manager.<br \/> <strong>Sign-off checkpoint:<\/strong> Tour-back exercise. The new hire repeats the property tour as if guiding a guest, which reveals what they truly understood.<\/p>\n<ul>\n<li>Day 1: Welcome, role overview, property tour, safety procedures, privacy rules, and escalation paths. Evidence: questions and simple scenario responses.<\/li>\n<li>Days 2\u20133: Guest journey mapping, room types, department introductions, and brand service standards. Evidence: tour-back and knowledge check.<\/li>\n<\/ul>\n<p>Before day one, confirm a named PMS account with minimum required access, a sandbox or test environment, one trained buddy, one manager authorized to sign competence, and protected learning time that does not treat the new hire as emergency staffing.<\/p>\n<h3>Days 4\u20137: Core System and Workflow Basics<\/h3>\n<p><strong>Owner:<\/strong> Front Office Manager or designated Property Champion, a senior team member nominated to lead internal adoption and serve as the go-to resource for new hires.<br \/> <strong>Sign-off checkpoint:<\/strong> Sandbox task set. The new hire completes the five core PMS tasks in the test environment without assistance.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1785259631134-ed59b37588d2.png\" alt=\"With Stayntouch, sales and front office teams build blocks, import rooming lists, and run quick check-in\/out and room assignment across a group.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>With Stayntouch, sales and front office teams build blocks, import rooming lists, and run quick check-in\/out and room assignment across a group.<\/em><\/figcaption><\/figure>\n<ul>\n<li>Days 4\u20137: PMS navigation, reservation lookup, rate codes, room types, and cancellation policies. All practice happens in the test environment before any live guest data is touched.<\/li>\n<\/ul>\n<p>The PMS sets the pace for this phase. The section below on system choice explains how the platform you select sets the ceiling on how fast this week moves.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1785259591250-7708582a8d6d.png\" alt=\"With Stayntouch, reservations are created, modified, and searched from one screen.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>With Stayntouch, reservations are created, modified, and searched from one screen.<\/em><\/figcaption><\/figure>\n<h3>Days 8\u201330: Independent Skills<\/h3>\n<p><strong>Owner:<\/strong> Property Champion, with GM sign-off at day 30.<br \/> <strong>Sign-off checkpoint:<\/strong> Completed competency sign-off record covering all core tasks, plus a 60-day development plan addressing any remaining gaps.<\/p>\n<ul>\n<li>Days 8\u201314: Arrivals, registration, key issuance, payment processing, and folio management. Evidence: role-play and supervised transactions.<\/li>\n<li>Days 15\u201321: Guest requests, phone etiquette, complaint handling, and accessibility awareness. Evidence: scenario observation and handover samples.<\/li>\n<li>Days 22\u201327: Shift control, room status reconciliation, log accuracy, and a downtime drill that practices operating without the PMS during a system interruption. Evidence: supervised shift sections and drill completion.<\/li>\n<li>Days 28\u201330: Assessment, gap review, and formal authorization. Evidence: completed sign-off record and 60-day plan.<\/li>\n<\/ul>\n<h3>Front Desk Onboarding Checklist<\/h3>\n<p>A complete front desk onboarding checklist translates the 30-day plan into observable, checkable tasks. For a detailed template covering every phase from pre-boarding through day-30 sign-off, refer to the Stayntouch guide to building a hotel front desk training manual, which includes field-level guidance for each checkpoint.<\/p>\n<p><a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\">Explore Stayntouch Academy for 30-day training support<\/a> and see how role-based learning paths and test environments support every phase of this plan.<\/p>\n<h2>Why PMS Mastery Sets the Pace for Training<\/h2>\n<p>The PMS is the one piece of software front desk staff touch every hour of every shift. It sets the ceiling on how fast the entire training program moves. A new hire who cannot navigate the PMS confidently cannot complete a check-in, post a charge, or hand over a shift accurately, regardless of how well they know the property or the service standards.<\/p>\n<p>This point concerns program design. New hires should practice in a test environment and complete the core task cycle, which includes finding a reservation, checking in, posting a charge, checking out, and closing the folio, multiple times before they touch a live reservation.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784831966298-290a8f6f201c.webp\" alt=\"A hotel receptionist hands a keycard to a guest across the front desk.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>The front desk is where the stay begins. A property management system (PMS) that keeps every department on one live source of truth means fewer booking errors and a check-in that doesn&#8217;t keep guests waiting.<\/em><\/figcaption><\/figure>\n<p>The system you choose determines how long that practice takes. Full front desk staff training on Stayntouch PMS, covering front desk and reservation management, takes 2 hours. Training on the full Stayntouch platform across all modules takes 2 days. Legacy platforms typically take around three months to gain a basic working grasp and six to nine months to master, which turns every new hire into a weeks-long productivity gap instead of a same-shift contributor.<\/p>\n<p>When you evaluate a PMS, learnability becomes a labor cost decision that compounds with every hire, every departure, and every new property added to a portfolio. Once the system is learnable, the next step is giving new hires a safe place to practice high-stakes interactions, which is where role-play becomes essential.<\/p>\n<h2>Role-Play Scenarios With Verbatim Scripts<\/h2>\n<p>Role-play gives new hires a safe environment to practice high-stakes interactions before they face real guests. The three scenarios below cover situations that most often test a new agent&#8217;s composure and judgment.<\/p>\n<h3>Scenario 1: Angry Guest With a Billing Dispute<\/h3>\n<p><strong>Guest:<\/strong> &#8220;This charge on my bill is wrong. I never ordered room service last night.&#8221;<br \/> <strong>Agent:<\/strong> &#8220;I completely understand your concern, and I want to get this resolved for you right now. May I pull up your folio so we can look at it together?&#8221;<br \/> <em>[Reviews the folio with the guest.]<\/em><br \/> <strong>Agent:<\/strong> &#8220;I can see the charge here. Let me verify this with our F&amp;B team and get back to you within ten minutes with a clear answer. If there has been an error, we will remove it immediately.&#8221;<\/p>\n<p><em>Coaching note: The agent practices acknowledgment before investigation, avoids arguing the charge before verifying it, and always gives the guest a specific timeframe for resolution.<\/em><\/p>\n<h3>Scenario 2: Overbooked Hotel With No Room To Walk a Guest To<\/h3>\n<p><strong>Guest:<\/strong> &#8220;What do you mean you do not have my room? I have a confirmed reservation.&#8221;<br \/> <strong>Agent:<\/strong> &#8220;You are absolutely right, and I sincerely apologize. We have a confirmed reservation for you and we take full responsibility for this situation. I am arranging accommodation for you at a comparable nearby hotel tonight at no cost to you, and I will personally ensure your transportation is covered. Can I get you a coffee or water while I confirm the details?&#8221;<\/p>\n<p><em>Coaching note: The agent practices ownership without over-promising, takes responsibility, offers a concrete remedy within their authority, and keeps the guest comfortable while the solution is arranged.<\/em><\/p>\n<h3>Scenario 3: VIP Arrival<\/h3>\n<p><strong>Agent:<\/strong> &#8220;Welcome back, [Guest Name]. It is wonderful to have you with us again. We have your preferred room ready, and I have noted your [specific preference, for example extra pillows] is already taken care of. Is there anything else I can arrange before you head up?&#8221;<\/p>\n<p><em>Coaching note: The agent practices personalization using the guest profile, uses the guest&#8217;s name naturally, references a known preference, and opens the door to additional requests without a scripted upsell.<\/em><\/p>\n<h2>How To Train Front Desk Staff Without a Dedicated Trainer<\/h2>\n<p>Most independent hotels and boutique properties operate without a dedicated trainer. Pulling a senior agent off the desk to run onboarding creates a coverage gap that defeats the purpose. Three approaches address this directly.<\/p>\n<p><strong>The Property Champion model.<\/strong> Nominate a senior team member as the Property Champion, the internal expert who owns the training relationship with new hires, signs off on competency checkpoints, and serves as the first escalation point during the first 30 days. This role does not require the Champion to be off the desk full-time. It requires structured check-ins and observation of supervised transactions during shared shifts.<\/p>\n<p><strong>Self-paced eLearning.<\/strong> Role-based, self-paced learning allows new hires to complete modules on their own schedule, such as before a shift, during a quiet period, or at home, without requiring a trainer to be present. Stayntouch Academy is the best-in-class example. It is a role-based eLearning platform that includes test environments, course certifications, and progress tracking. Its learning paths cover Front Desk, Housekeeping, Night Audit, Finance, Revenue Management, and Property Champion roles.<\/p>\n<p>The course library is available in English, French, and German. Learning content is developed with the help of AI and large language models, which allows Stayntouch to produce and refresh training material quickly as the platform evolves. Support itself is always delivered by people, never a chatbot. Staff can also explore modules outside their primary role, which builds bench depth across the team.<\/p>\n<p><strong>Short daily huddles.<\/strong> A 5\u201310 minute pre-shift huddle, covering the day&#8217;s arrivals, any VIPs or special requests, and one focused topic such as a common error from the previous week, keeps training active without requiring dedicated training time. This format works for new hires and tenured staff alike.<\/p>\n<h2>Ongoing Coaching Cadence and Measuring Readiness<\/h2>\n<p>Day 30 marks a milestone rather than an endpoint. Agents who deliver the most consistent guest experience usually continue their development through a structured cadence after the formal onboarding period closes.<\/p>\n<p>A practical ongoing coaching structure looks like this:<\/p>\n<ul>\n<li><strong>Daily:<\/strong> A 5\u201310 minute pre-shift huddle covering arrivals, VIPs, and one focused coaching topic.<\/li>\n<li><strong>Weekly:<\/strong> A short scenario practice session of 15 to 20 minutes, rotating through the role-play scenarios above or introducing new situations based on recent guest feedback.<\/li>\n<li><strong>Monthly:<\/strong> A refresher covering any platform updates, policy changes, or recurring errors identified from the previous month&#8217;s shifts.<\/li>\n<\/ul>\n<p>As the platform evolves, re-certification keeps tenured staff as sharp on new features as they were when they first learned the system. Stayntouch Academy supports this through ongoing learning paths and progress tracking.<\/p>\n<p>Measuring readiness works best when you distinguish between immediate signals and longer-term trends. Immediate signals include a new hire completing the day-30 competency sign-off across all core tasks based on observed performance across multiple evidence types. Longer-term trends emerge over weeks and months, such as guest satisfaction scores tied to the new hire&#8217;s shifts, check-in accuracy, and the frequency of escalations to a supervisor. Both sets of signals matter, and each one adds context to the other.<\/p>\n<h2>Why the System You Choose Decides How Fast Training Goes<\/h2>\n<p>The <a href=\"https:\/\/www.stayntouch.com\/resources\/2026-hotel-technology-outlook\/\" target=\"_blank\" rel=\"noindex nofollow\">2026 Hotel Technology Outlook<\/a>, produced by the NYU SPS Jonathan M. Tisch Center of Hospitality with Stayntouch and IDeaS (November 2025, 300+ hotel professionals), found that 51% of respondents plan to replace or upgrade their technology stack within the next 12\u201324 months. Among all-in-one users who intend to switch, only 34% are satisfied with training and support, which points directly to the operational cost of systems that are hard to learn and slow to support.<\/p>\n<p>Stayntouch is built as a best-in-class PMS that goes deep on the one system a hotel touches every hour of every day. The practical result for training includes several measurable outcomes.<\/p>\n<ul>\n<li>Full front desk staff training takes 2 hours, covering front desk and reservation management.<\/li>\n<li>Full platform training across all modules takes 2 days.<\/li>\n<li>According to Stayntouch customer data, hotels reduce staff-assisted check-in by 54%.<\/li>\n<li>The platform is cloud-native on AWS with 100% system uptime, a sustained performance record rather than a contractual guarantee. This means there is no scheduled downtime for upgrades and no on-site server to fail during a busy arrival period.<\/li>\n<li>More than 1,400 integrations are available at no extra cost. Users pay each third-party platform its own platform fee, and Stayntouch charges nothing for the integration itself.<\/li>\n<li>Support operates 24\/7\/365 in a follow-the-sun model, staffed across multiple time zones so a request always reaches someone currently on shift. There are no service tiers, and hospitality specialists deliver responses in under one hour.<\/li>\n<li>A 97% customer retention rate reflects what operators experience after go-live and throughout the relationship.<\/li>\n<\/ul>\n<p>The hiring implication is equally significant. Because Stayntouch is straightforward to learn, operators can prioritize guest-facing ability when hiring instead of technical aptitude.<\/p>\n<p><a href=\"https:\/\/www.stayntouch.com\/contact-us\" target=\"_blank\">Book a Stayntouch PMS demo<\/a> to see how the platform changes the economics of front desk training at your property.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>How Long Does It Take To Train a Front Desk Agent?<\/h3>\n<p>The timeline depends on the PMS and the property&#8217;s complexity. For a detailed breakdown of the variables involved, see the Stayntouch guide on <a href=\"https:\/\/www.stayntouch.com\/blog\/how-long-does-hotel-front-desk-training-take\/\" target=\"_blank\" rel=\"noindex nofollow\">how long hotel front desk training takes<\/a>. In summary, a 30-day plan covers the essential operating core, while full independence on complex tasks typically extends to 60 or 90 days.<\/p>\n<h3>Do You Need a Dedicated Trainer To Run Front Desk Onboarding?<\/h3>\n<p>The Property Champion model, which nominates a senior team member to own the training relationship and sign off on competency checkpoints, works well for properties without a dedicated training role. Self-paced eLearning platforms like Stayntouch Academy allow new hires to complete role-specific modules on their own schedule, and short daily huddles keep training active without pulling anyone off the desk full-time.<\/p>\n<h3>What Should You Do If a New Hire Is Not Ready After 30 Days?<\/h3>\n<p>Classify the gap precisely before extending the timeline. A competency sign-off framework places each task into one of three categories: authorized independently, authorized with supervision, or not yet authorized. For tasks in the third category, identify whether the gap involves system fluency, service judgment, or exposure. For example, a new hire who has not yet worked a night shift cannot be signed off on night audit regardless of classroom performance.<\/p>\n<p>Set a specific 60-day goal for each outstanding task, assign a named supervisor for the remaining supervised shifts, and revisit at day 60 with the same evidence-based sign-off process.<\/p>\n<h3>How Do You Train Front Desk Staff Consistently Across Multiple Properties?<\/h3>\n<p>Consistency at scale requires centralized training infrastructure and a PMS that supports it. A multi-property dashboard allows corporate teams to push configuration templates, rate types, and user permissions to every property from a single login, so new hires at any location train against the same system setup. Role-based eLearning with progress tracking, such as Stayntouch Academy, allows managers to verify completion across the portfolio without relying on individual property trainers to report manually. The Property Champion model scales by nominating a Champion at each property who is accountable to the same sign-off framework.<\/p>\n<h3>How Do You Keep Training Current as the PMS Evolves?<\/h3>\n<p>Re-certification keeps tenured staff as current on new features as they were when they first learned the system. Stayntouch Academy supports this through ongoing learning paths that update as the platform evolves, so a front desk agent who completed their initial certification two years ago can complete a targeted refresher on a new feature without repeating the full onboarding sequence. Monthly pre-shift huddles complement this approach. A 10-minute session covering a platform update or a recurring error from the previous month&#8217;s shifts keeps the team sharp without requiring dedicated training time.<\/p>\n<h3>How Does the PMS Itself Affect Training Time?<\/h3>\n<p>The PMS is the single biggest variable in front desk training speed. A system with a complex interface, nested menus, and multi-step workflows for common tasks extends the learning curve regardless of how well the curriculum is designed. Legacy platforms typically take around three months to gain a basic working grasp and six to nine months to master. As noted earlier, Stayntouch PMS trains front desk staff in 2 hours for front desk and reservation management, and the full platform across all modules in 2 days. That difference reflects a software decision made before the first new hire walks through the door.<\/p>\n<section data-read-next=\"true\">\n<h2>Read Next<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-training-practices\" target=\"_blank\">Hotel Front Desk Training: Best Practices &amp; Tips<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/front-desk-training-hotel-software\" target=\"_blank\">Hotel Front Desk Staff Training on PMS Software<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-reservation-training\" target=\"_blank\">Train Hotel Front Desk Staff on Reservation Management<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-training-time\" target=\"_blank\">How Long Does Hotel Front Desk Training Take?<\/a><\/li>\n<li><a href=\"https:\/\/www.stayntouch.com\/articles\/hotel-front-desk-training-manual\" target=\"_blank\">Hotel Front Desk Training Manual with Checklists &amp; Scripts<\/a><\/li>\n<\/ul>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Build confident front desk agents in 30 days. Get role-play scripts, checklists &amp; coaching tips \u2014 and see how Stayntouch speeds up onboarding.<\/p>\n","protected":false},"author":118,"featured_media":611,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/comments?post=612"}],"version-history":[{"count":0,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/612\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media\/611"}],"wp:attachment":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media?parent=612"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/categories?post=612"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/tags?post=612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}