{"id":513,"date":"2026-09-07T05:04:23","date_gmt":"2026-09-07T05:04:23","guid":{"rendered":"https:\/\/www.stayntouch.com\/articles\/independent-hotel-technology-solutions"},"modified":"2026-09-07T05:04:23","modified_gmt":"2026-09-07T05:04:23","slug":"independent-hotel-technology-solutions","status":"publish","type":"post","link":"https:\/\/www.stayntouch.com\/articles\/independent-hotel-technology-solutions","title":{"rendered":"Independent Hotel Technology Solutions: A Practical Guide"},"content":{"rendered":"<p><em>Written by: Kelly Campbell, Vice President of Marketing, Stayntouch<\/em><\/p>\n<h2>Key Takeaways<\/h2>\n<ul>\n<li>\n<p>Independent hotels face rising wage costs and higher guest expectations for digital convenience, so outdated or fragmented technology now creates a real competitive gap.<\/p>\n<\/li>\n<li>\n<p>A modern hotel tech stack centers on five core systems: PMS, channel manager, booking engine, revenue management, and guest engagement tools, all connected through the PMS.<\/p>\n<\/li>\n<li>\n<p>Choosing a best-in-class PMS over an all-in-one platform typically delivers higher satisfaction, fewer operational issues, and more freedom to add specialized tools.<\/p>\n<\/li>\n<li>\n<p>Key PMS selection criteria include ease of use, integration flexibility, mobility, 24\/7 support, and scalability to protect long-term investment and staff productivity.<\/p>\n<\/li>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Start building a tech stack that works for your hotel with a Stayntouch consultation.<\/a><\/p>\n<\/li>\n<\/ul>\n<h2>The Core Hotel Tech Stack Independent Properties Rely On<\/h2>\n<p>Independent hotels make better software decisions when they understand how the main systems fit together. A modern hotel tech stack is built around five core systems, each serving a distinct function and connecting through the property management system at the center.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784831966298-290a8f6f201c.webp\" alt=\"A hotel receptionist hands a keycard to a guest across the front desk.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>The front desk is where the stay begins. A property management system (PMS) that keeps every department on one live source of truth means fewer booking errors and a check-in that doesn&#8217;t keep guests waiting.<\/em><\/figcaption><\/figure>\n<ol>\n<li>\n<p><strong>Property Management System (PMS)<\/strong> \u2013 the central software for reservations, check-in and checkout, room assignment, billing, and housekeeping. Front desk and housekeeping staff use this system every hour of every shift.<\/p>\n<\/li>\n<li>\n<p><strong>Channel Manager<\/strong> \u2013 syncs rates and availability across online travel agencies (OTAs) such as Booking.com and Expedia and direct booking channels. This prevents double bookings and removes most manual updates.<\/p>\n<\/li>\n<li>\n<p><strong>Booking Engine<\/strong> \u2013 the widget on the hotel website that lets guests search available rooms and complete a direct booking. Direct bookings avoid OTA commissions that can reach 15\u201325%.<\/p>\n<\/li>\n<li>\n<p><strong>Revenue Management System (RMS)<\/strong> \u2013 software that analyzes demand and recommends or sets rates. Some hotels use built-in rule-based rate tools instead of a full RMS when pricing needs are simpler.<\/p>\n<\/li>\n<li>\n<p><strong>Guest Engagement Tools<\/strong> \u2013 messaging platforms, review management, and upsell tools that enhance the guest experience and grow ancillary revenue.<\/p>\n<\/li>\n<\/ol>\n<p>Many independent hotels also connect point-of-sale (POS) systems, customer relationship management (CRM) software, and door locks to the PMS. 38% of hoteliers cite integration as a top pain point, so connectivity should sit at the center of every technology decision.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">See how Stayntouch connects with 1,400+ tools to support your ideal stack.<\/a><\/p>\n<h2>How to Choose a Hotel PMS: Five Practical Criteria<\/h2>\n<p>The PMS is the heart of the tech stack and the most consequential technology decision an independent hotel makes. Five criteria provide a reliable framework for comparing vendors objectively on total cost of ownership and long-term flexibility.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784831993597-11769de63cbe.webp\" alt=\"A hotel manager reviews a tablet in a guest room while a housekeeper makes the bed behind him.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>A cloud-native, mobile PMS lets staff work from a tablet anywhere on property rather than behind a desk \u2014 checking occupancy and housekeeping status while walking the floor, not from a workstation.<\/em><\/figcaption><\/figure>\n<ul>\n<li>\n<p><strong>Ease of use and training time<\/strong> \u2013 staff should learn the system quickly. With U.S. hospitality turnover running near 70% annually, training time becomes a permanent operating cost. Stayntouch trains front desk staff in 2 hours, and full platform training across all modules finishes in 2 days.<\/p>\n<\/li>\n<li>\n<p><strong>Integration flexibility<\/strong> \u2013 the PMS should connect to tools already in use and tools planned for the future. Per-integration fees matter here, because legacy providers can charge as much as $10,000 per connection and turn every technology decision into a budget negotiation.<\/p>\n<\/li>\n<li>\n<p><strong>Mobility<\/strong> \u2013 staff and guests should be able to use the system on mobile devices. A mobile PMS frees staff from the front desk and supports guest self-service through mobile check-in and kiosk options.<\/p>\n<\/li>\n<li>\n<p><strong>Support<\/strong> \u2013 support should be available 24\/7 and included in the base price. Guaranteed response times help protect busy check-in periods.<\/p>\n<\/li>\n<li>\n<p><strong>Scalability<\/strong> \u2013 the system should grow with the property or portfolio and allow multiple properties to be managed from a single login.<\/p>\n<\/li>\n<\/ul>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Request a Stayntouch demo to compare PMS vendors against these criteria.<\/a><\/p>\n<h2>Best-in-Class vs. All-in-One: Choosing Your Architecture<\/h2>\n<p>Once selection criteria are clear, the next decision is architectural: buy an all-in-one platform or build a best-in-class stack. This choice shapes every technology decision that follows.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784832064863-6c5ee0460140.webp\" alt=\"The elegant lobby and lounge of an upscale hotel.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Independent and boutique hotels increasingly want depth from their core systems, not a closed all-in-one suite. A specialized PMS integrates with the revenue, payment, and CRM tools a property actually chooses.<\/em><\/figcaption><\/figure>\n<p><strong>All-in-one platforms<\/strong> offer a suite of tools from a single vendor. The appeal is convenience, with one contract, one login, and one support number. The trade-off is that the vendor\u2019s engineering team must spread development effort across multiple product categories at once. That split focus limits depth and innovation in each system, including the PMS. The vendor also decides which tools the hotel can connect, which creates lock-in that becomes more constraining as the business grows.<\/p>\n<p><strong>Best-in-class<\/strong> means choosing a specialized PMS that integrates deeply with other specialized tools such as an RMS, CRM, and POS from different vendors. The hotel keeps the freedom to choose the strongest tool in each category and to change any of them as the technology landscape evolves.<\/p>\n<p>The market is moving toward best-in-class. The 2026 Hotel Technology Outlook, produced by the NYU SPS Jonathan M. Tisch Center of Hospitality with Stayntouch and IDeaS Revenue Solutions, surveyed 300+ hotel professionals. It found that 30% of all-in-one users intend to move to best-in-class solutions, while only 14% plan to move the other way. In total, 51% of hoteliers plan to replace or upgrade their tech stack within 12\u201324 months.<\/p>\n<p>The satisfaction gap explains this shift. Best-in-class users report 70% satisfaction with their PMS versus 55% among all-in-one users. The difference reaches the guest directly. All-in-one users report check-in delays at 46% versus 23%, booking errors at 57% versus 45%, and missed guest preferences at 51% versus 41%.<\/p>\n<p>All-in-one platforms may appear simpler upfront, yet they often create vendor lock-in and shallower functionality over time. That trade-off matters most for independent hotels that compete on guest experience and operational agility, so the flexibility of best-in-class usually wins. Stayntouch is a best-in-class PMS that integrates with 1,400+ systems at no additional cost for the integration itself. That ecosystem includes IDeaS, Duetto, Toast, Oracle Micros, Salto, Revinate, and Salesforce. Each third-party platform carries its own platform fee, while Stayntouch charges nothing for the connection.<\/p>\n<p>Mark Creger, Chief Revenue Officer of Embergrove Hospitality Group, explains the impact clearly: \u201cBy having Stayntouch as the PMS hub, and then surrounding that hub with best-in-class systems like our CRS, CRM, and revenue management system, we\u2019re able to be nimble, flexible, and change with the ever-changing technology landscape.\u201d<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Learn how Stayntouch supports a best-in-class strategy without lock-in.<\/a><\/p>\n<h2>Integration Strategy: Building a Connected, Flexible Stack<\/h2>\n<p>Integration flexibility is a commercial decision as much as a technical one. A PMS that charges per connection has a financial incentive to limit integrations, while a PMS that does not has every incentive to connect freely.<\/p>\n<p>Two integration architectures cover the full range of hotel technology needs:<\/p>\n<ul>\n<li>\n<p><strong>Direct API integrations<\/strong> \u2013 cloud-to-cloud connections that use webhooks, which push data the moment something happens. When a guest checks in, the door lock and messaging systems receive instant updates.<\/p>\n<\/li>\n<li>\n<p><strong>Third-party bridge integrations<\/strong> \u2013 bridge solutions such as COMTROL and Omniboost translate between legacy hardware like door locks and PBX phone systems and modern cloud software. This approach lets hotels keep existing equipment.<\/p>\n<\/li>\n<\/ul>\n<p>Stayntouch offers unlimited integrations at no additional cost for the integration itself. As noted earlier, integration is a top pain point for many hoteliers, so the vendor\u2019s approach to connectivity should sit near the top of your selection criteria. Ask whether the platform uses open APIs and webhooks, whether there are per-connection fees, and whether the hotel can connect to any RMS, POS, or CRM it chooses.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Explore the Stayntouch integration ecosystem for your property.<\/a><\/p>\n<h2>Implementation Roadmap: From Selection to Go-Live<\/h2>\n<p>Once the integration strategy is clear, the next step is execution. A structured implementation process reduces risk and shortens the time to value. The following steps apply whether deploying a single property or a portfolio:<\/p>\n<ol>\n<li>\n<p><strong>Audit current systems<\/strong> \u2013 document existing workflows, pain points, and what already works well.<\/p>\n<\/li>\n<li>\n<p><strong>Define requirements<\/strong> \u2013 separate must-haves from nice-to-haves and account for growth plans.<\/p>\n<\/li>\n<li>\n<p><strong>Select vendors<\/strong> \u2013 use the criteria above to compare options on total cost of ownership.<\/p>\n<\/li>\n<li>\n<p><strong>Plan data migration<\/strong> \u2013 confirm that legacy data can be extracted cleanly. If the export is messy, a structured cleanup process can reformat and validate files before migration. Certain fields, such as group blocks, are always created manually, and CSV bulk upload handles non-standard data like group rooming lists or revenue budgets.<\/p>\n<\/li>\n<li>\n<p><strong>Configure the system<\/strong> \u2013 set up rates, policies, and permissions.<\/p>\n<\/li>\n<li>\n<p><strong>Train staff<\/strong> \u2013 provide role-based training before go-live, with self-paced learning for ongoing onboarding.<\/p>\n<\/li>\n<li>\n<p><strong>Go live<\/strong> \u2013 launch with support available throughout the transition.<\/p>\n<\/li>\n<\/ol>\n<p>Stayntouch\u2019s Auto-Configuration reduces property setup from approximately 30 hours of manual work to 4\u20135 hours. Similarly, the Dataloader module migrates legacy guest profiles, group reservations, company and travel agent profiles, and deposit totals in as little as 1\u20132 hours. Together, these tools let a full portfolio deploy in 30\u201345 days. For a single management company, Stayntouch deployed 139 properties across 29 states in 90 days, according to Stayntouch customer data.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Discuss your migration timeline with the Stayntouch team.<\/a><\/p>\n<h2>Cost Considerations: Pricing Models, Hidden Fees, and ROI<\/h2>\n<p>The sticker price of a PMS rarely reflects the total cost of ownership. Three categories of hidden costs deserve close scrutiny during any vendor evaluation:<\/p>\n<ul>\n<li>\n<p><strong>Per-integration charges<\/strong> \u2013 legacy providers can charge as much as $10,000 per connection, which turns every technology improvement into a capital decision.<\/p>\n<\/li>\n<li>\n<p><strong>Tiered support<\/strong> \u2013 platforms that charge extra for timely responses effectively penalize smaller properties for needing help.<\/p>\n<\/li>\n<li>\n<p><strong>Pre-allocated implementation hours<\/strong> \u2013 hours that are billed whether used or not, with no ability to reallocate.<\/p>\n<\/li>\n<\/ul>\n<p>Stayntouch uses a transparent monthly SaaS model with no maintenance fees, no per-integration charges for the integration itself, and support included at no extra cost. Pricing is quote-based on property size and room count. The more meaningful calculation is the cost of staying on an outdated system: inefficiency, missed revenue, staff frustration, and the compounding drag of technology that limits growth.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Get a transparent Stayntouch pricing quote for your property.<\/a><\/p>\n<h2>Vendor Evaluation Checklist for Independent Hotels<\/h2>\n<p>This checklist helps independent hotels compare PMS vendors consistently and avoid overlooking critical factors:<\/p>\n<ul>\n<li>\n<p>Document current workflows and pain points.<\/p>\n<\/li>\n<li>\n<p>Define must-have features and nice-to-haves.<\/p>\n<\/li>\n<li>\n<p>Consider growth plans such as adding properties or entering new markets.<\/p>\n<\/li>\n<li>\n<p>Evaluate total cost of ownership, including integrations and support.<\/p>\n<\/li>\n<li>\n<p>Check the vendor\u2019s training model and time-to-competence.<\/p>\n<\/li>\n<li>\n<p>Verify that the system integrates with existing tools at no per-connection cost.<\/p>\n<\/li>\n<li>\n<p>Ask about data migration, cleanup support, and implementation timelines.<\/p>\n<\/li>\n<li>\n<p>Confirm the vendor\u2019s security certifications: PCI DSS Level 1, SOC 2 Type 1, GDPR, ISO 27001\/27018.<\/p>\n<\/li>\n<\/ul>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Walk through this checklist with a Stayntouch specialist.<\/a><\/p>\n<h2>Common Technology Mistakes Independent Hotels Can Avoid<\/h2>\n<p>Several recurring patterns in technology decisions create problems later for independent hotels:<\/p>\n<ul>\n<li>\n<p><strong>Choosing an all-in-one for simplicity<\/strong> \u2013 and later hitting limitations when a specialist tool is needed. Evaluate requirements for the next 3\u20135 years, including likely upgrades.<\/p>\n<\/li>\n<li>\n<p><strong>Underestimating training time<\/strong> \u2013 with U.S. hospitality turnover near 70% annually, a system that takes weeks to learn becomes a permanent operating cost. Ask for specific training timelines upfront.<\/p>\n<\/li>\n<li>\n<p><strong>Overlooking integration costs<\/strong> \u2013 per-integration fees turn every technology decision into a budget negotiation. Ask about integration pricing before signing.<\/p>\n<\/li>\n<li>\n<p><strong>Skipping data migration planning<\/strong> \u2013 messy legacy data can delay go-live. Confirm what cleanup and migration support the vendor provides.<\/p>\n<\/li>\n<li>\n<p><strong>Ignoring support quality<\/strong> \u2013 response time matters when something breaks during a busy check-in period. Check support availability and guaranteed response times.<\/p>\n<\/li>\n<\/ul>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">See how Stayntouch addresses each of these common pitfalls.<\/a><\/p>\n<h2>Conclusion and Next Steps for Your Tech Stack<\/h2>\n<p>The right technology stack for an independent hotel centers on a best-in-class PMS with open integrations, transparent pricing, fast training, and responsive support. As the Hotel Technology Outlook data shows, 30% of all-in-one users plan to move to best-in-class solutions, while only 14% plan to move in the opposite direction.<\/p>\n<p>Technology should serve guests and staff and support growth. The right PMS gives a hotel the freedom to choose the best tools for every function, avoid vendor lock-in, and reduce the friction of systems that staff struggle to learn.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Start building your independent hotel tech stack with a best-in-class PMS from Stayntouch.<\/a><\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p>Here are answers to common questions independent hoteliers ask about building and managing a modern tech stack.<\/p>\n<h3>What is a PMS and why does an independent hotel need one?<\/h3>\n<p>A property management system (PMS) is the central software that runs a hotel, managing reservations, check-in and checkout, room assignment, billing, and housekeeping. Front desk and housekeeping staff interact with it every hour of every shift. Without a modern PMS, a hotel often runs on outdated technology that limits operational efficiency, restricts integration with other tools, and creates friction for both staff and guests. For independent hotels without the centralized infrastructure of a branded chain, the PMS becomes the single most important technology investment.<\/p>\n<h3>What is the difference between a booking engine and a channel manager?<\/h3>\n<p>A booking engine is the software embedded on a hotel\u2019s website that lets guests search available rooms and complete a direct booking, which avoids OTA commissions. A channel manager syncs rates and availability across OTAs like Booking.com and Expedia to prevent double bookings and remove manual updates across platforms. Both connect to the PMS. The booking engine drives commission-free direct revenue, while the channel manager manages distribution across third-party channels, so they serve different functions and are not interchangeable.<\/p>\n<h3>How long does it take to implement a new PMS?<\/h3>\n<p>A modern cloud-native system typically deploys a single property in about one month. Stayntouch\u2019s Auto-Configuration reduces property setup from around 30 hours of manual work to 4\u20135 hours, and the Dataloader module migrates legacy guest profiles, group reservations, and other data in as little as 1\u20132 hours. Full portfolios configure and deploy in 30\u201345 days. If legacy data is not in a clean format, Stayntouch provides a file cleanup and validation process rather than rejecting the export outright, and manual data entry remains an option when automated migration is not feasible.<\/p>\n<h3>What is vendor lock-in and how does a hotel avoid it?<\/h3>\n<p>Vendor lock-in occurs when a technology platform restricts a hotel\u2019s ability to use tools from other vendors. All-in-one platforms often create this situation by limiting integrations to their own suite, which means the vendor\u2019s engineering team, rather than the hotel, decides which revenue management system, POS, or CRM the property can use. The most effective way to avoid lock-in is to choose a best-in-class PMS with open APIs, webhook-based integrations, and no per-connection fees. This approach keeps technology decisions with the hotel and allows the stack to evolve as better tools become available.<\/p>\n<h3>What security certifications should a hotel PMS have?<\/h3>\n<p>At minimum, a hotel PMS should hold PCI DSS Level 1 certification for payment security, which is the most stringent tier of the card industry\u2019s security standard. It should also hold SOC 2 Type 1 for independent audit of security controls, GDPR compliance for data protection, and ISO 27001\/27018 for information security management and cloud data protection. Ask vendors about tokenization, which replaces card numbers with meaningless substitutes so real card data is never stored, and point-to-point encryption, which scrambles card data from entry to processor. Also ask how integration access is scoped. A door lock application should see a room number and checkout date but remain blocked from payment details or guest addresses. Stayntouch runs on AWS Private VPC infrastructure with all of the above certifications, quarterly patching, daily vulnerability scanning, and annual penetration testing.<\/p>\n<h2>Read Next<\/h2>\n<ul>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/articles\/independent-hotel-management-software\">Independent Hotel Management Software: A Complete Guide<\/a><\/p>\n<\/li>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/articles\/how-to-manage-independent-hotel\">How to Manage an Independent Hotel: A Weekly Playbook<\/a><\/p>\n<\/li>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/articles\/best-hotel-software-independent-hotels\">Best Hotel Front Desk Software for Independent Hotels<\/a><\/p>\n<\/li>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/articles\/independent-hotel-operational-efficiency\">How To Improve Independent Hotel Operational Efficiency<\/a><\/p>\n<\/li>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/articles\/best-hotel-front-desk-software\">Best Hotel Front Desk Software for 2026<\/a><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Build the right hotel tech stack for your independent property. Stayntouch delivers flexible, integrated solutions. Start your journey today.<\/p>\n","protected":false},"author":117,"featured_media":512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/comments?post=513"}],"version-history":[{"count":0,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/513\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media\/512"}],"wp:attachment":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media?parent=513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/categories?post=513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/tags?post=513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}