{"id":230,"date":"2026-08-18T05:02:00","date_gmt":"2026-08-18T05:02:00","guid":{"rendered":"https:\/\/www.stayntouch.com\/articles\/lobby-queue-reduction-mobile-pms"},"modified":"2026-08-18T05:02:00","modified_gmt":"2026-08-18T05:02:00","slug":"lobby-queue-reduction-mobile-pms","status":"publish","type":"post","link":"https:\/\/www.stayntouch.com\/articles\/lobby-queue-reduction-mobile-pms","title":{"rendered":"How to Reduce Lobby Queues with a Mobile-First PMS"},"content":{"rendered":"<p><em>Written by: Kelly Campbell, Vice President of Marketing, Stayntouch<\/em><\/p>\n<h2>Key Takeaways<\/h2>\n<ul>\n<li>\n<p>A workstation-bound PMS creates lobby queues by forcing guests to line up at a fixed desk. A mobile-first PMS removes that bottleneck by letting staff complete check-ins anywhere on property.<\/p>\n<\/li>\n<li>\n<p>Six integrated workflows \u2013 pre-arrival registration, roaming tablet check-in, digital key delivery, QR virtual queuing, real-time housekeeping sync, and instant mobile payments \u2013 run inside the PMS and can deliver results such as a 54% reduction in staff-assisted check-ins.<\/p>\n<\/li>\n<li>\n<p>Roaming, hybrid, and self-serve staffing models can run at the same time, so guests choose their preferred arrival path while staff focuses on service instead of data entry.<\/p>\n<\/li>\n<li>\n<p>Success is measured through four metrics: staff-assisted check-in rate, average check-in time, pre-arrival registration completion, and guest satisfaction at check-in, with clear targets for the first 90 days after implementation.<\/p>\n<\/li>\n<li>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/contact-us\">Contact Stayntouch<\/a> to see how a mobile-first PMS can remove lobby queues and improve your arrival experience.<\/p>\n<\/li>\n<\/ul>\n<h2>Why Labor Costs and Guest Expectations Make Queues Unsustainable<\/h2>\n<p>Lobby queue reduction has become urgent in 2026 because labor costs are rising while guest expectations keep shifting toward digital options.<\/p>\n<p>The first pressure is labor cost. U.S. hotel wage cost per occupied room rose 12.8% in 2025, from $42.82 to $48.32, while labor cost per hour rose 8.0%, against U.S. consumer price inflation of 2.7% over the same period. The <a target=\"_blank\" rel=\"noindex nofollow\" href=\"https:\/\/www.bls.gov\/jlt\/\">quit rate in accommodation and food services was 4.3% in March 2026, nearly double the 2.2% private-sector average<\/a>. Industry estimates put annual U.S. hospitality turnover near 70%, compared with 12\u201315% in most other sectors. Every time a front desk associate leaves, the training clock resets, and a PMS that takes months to master becomes a permanent operating cost.<\/p>\n<p>The second pressure is guest expectation. Studies consistently show 70\u201380% of guests prefer the option of digital check-in when offered as a choice rather than a requirement. Guests want the freedom to choose their arrival path \u2013 fully mobile, hybrid, or staff-assisted. A PMS that cannot support all three paths will disappoint a significant share of arrivals no matter which path it defaults to.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784832043032-3e0b060fcd4f.webp\" alt=\"A businesswoman arrives in a hotel lobby wheeling a suitcase.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Arrival sets the tone for the whole stay. Three-way check-in \u2014 mobile, kiosk, or a staff member with a tablet \u2014 cuts staff-assisted check-in by 54% and lets guests reach their room without queueing.<\/em><\/figcaption><\/figure>\n<p>A mobile-first PMS addresses both pressures at the same time. It reduces the per-guest processing burden on staff, so each check-in wave consumes fewer staff-hours. It also gives guests the arrival experience they prefer, which lifts satisfaction scores without adding headcount.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784831993597-11769de63cbe.webp\" alt=\"A hotel manager reviews a tablet in a guest room while a housekeeper makes the bed behind him.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>A cloud-native, mobile PMS lets staff work from a tablet anywhere on property rather than behind a desk \u2014 checking occupancy and housekeeping status while walking the floor, not from a workstation.<\/em><\/figcaption><\/figure>\n<h2>Six-Step Mobile-First Workflow for Shorter Queues<\/h2>\n<p>These labor and expectation pressures are resolved through six integrated workflows that run inside the PMS. Each workflow targets a specific bottleneck in the traditional check-in process, and together they drive the largest queue reductions.<\/p>\n<ol>\n<li>\n<p><strong>Pre-arrival mobile registration.<\/strong> Guests receive a link before arrival and complete registration on their own device, including identity details, payment pre-authorization, and room preferences. Pre-arrival mobile registration can eliminate 5\u20137 minutes of processing time per guest on ID scanning, form filling, and payment authorization. When guests arrive with registration already complete, the front desk interaction becomes a brief confirmation instead of a multi-step administrative process.<\/p>\n<\/li>\n<li>\n<p><strong>Roaming tablet check-in.<\/strong> Staff equipped with tablets leave the front desk and meet guests anywhere on property, such as the lobby, bar, or courtyard. The full PMS runs on the tablet, including room assignment, folio review, payment capture, and key issuance. The queue disappears because the fixed workstation that created the line no longer controls the process.<\/p>\n<\/li>\n<li>\n<p><strong>Digital key delivery.<\/strong> After mobile registration, the PMS can trigger a digital key that appears automatically on the guest\u2019s phone through an integration with the door lock system. Guests who receive a digital key before arrival bypass the front desk and go straight to their room. Stayntouch integrates with ASSA ABLOY Hospitality, Salto, dormakaba, VingCard, OpenKey, and other door lock systems at no extra cost, though each lock platform charges its own fee.<\/p>\n<\/li>\n<li>\n<p><strong>QR virtual queuing.<\/strong> Some guests still prefer or require a front desk interaction. A QR-code-based virtual queue lets these guests reserve their place in line from their phone and then wait anywhere on property, such as the bar, a lounge chair, or the restaurant. Staff receive a notification when it is the guest\u2019s turn. Lobby dwell time falls while the number of guests receiving a personal welcome stays the same.<\/p>\n<\/li>\n<li>\n<p><strong>Real-time housekeeping sync.<\/strong> A room cannot be assigned until housekeeping has cleaned and inspected it. When status updates travel by radio or paper, the front desk works from information that is already out of date, and guests wait in the lobby while some rooms sit ready but unassigned. A mobile-first PMS pushes housekeeping status updates the moment a room is inspected, so the front desk sees a live view of room readiness. According to Stayntouch customer data, real-time housekeeping sync contributes to a 25% increase in housekeeping productivity and lets staff assign rooms for paid early check-in as soon as they are ready.<\/p>\n<\/li>\n<li>\n<p><strong>Instant mobile payments.<\/strong> Payment pre-authorization during pre-arrival registration removes the payment step at the front desk for guests who already provided card details. For walk-in guests or those who prefer to pay on arrival, mobile payment terminals and one-click payment links sent by SMS or QR code complete the transaction without a fixed payment terminal at the desk. Hotels using automated pre-arrival workflows can save up minutes per booking on administrative tasks such as email handling.<\/p>\n<\/li>\n<\/ol>\n<table style=\"min-width: 75px\">\n<colgroup>\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Workflow Step<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Queue Reduction Mechanism<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Measurable Outcome<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Pre-arrival mobile registration<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Removes multiple on-arrival processing steps<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Shorter check-in time because guests complete steps before arrival<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Roaming tablet check-in<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Eliminates the fixed workstation as a bottleneck<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Staff can check in guests anywhere on property<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Digital key delivery<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Enables a complete front desk bypass<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Higher share of guests going directly to rooms without lining up<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>QR virtual queuing<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Moves waiting guests away from the lobby line<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Lower visible lobby congestion during peak windows<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Real-time housekeeping sync<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Prevents waits for rooms that are already ready<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>25% housekeeping productivity gain (Stayntouch customer data)<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Instant mobile payments<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Removes payment from the arrival interaction<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Up to about 5 minutes saved per booking on admin tasks<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>These workflow outcomes depend on the PMS architecture that supports them. Legacy workstation-bound systems cannot deliver the same results because they lack the mobility and automation required for these flows.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1785259826478-ab1c30506dc4.png\" alt=\"With Stayntouch, reservations are created, modified, and searched from one screen, with flexible day-use and hourly rate structures alongside conventional nightly rates.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>With Stayntouch, reservations are created, modified, and searched from one screen, with flexible day-use and hourly rate structures alongside conventional nightly rates.<\/em><\/figcaption><\/figure>\n<table style=\"min-width: 100px\">\n<colgroup>\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\">\n<col style=\"min-width: 25px\"><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>System Type<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Staff Mobility<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Pre-Arrival Registration<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Real-Time Housekeeping Sync<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Legacy workstation-bound PMS<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Fixed to front desk, so staff cannot leave the workstation to serve guests<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Relies on separate third-party tools; legacy enterprise integrations can cost as much as $10,000 each<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Status travels by radio or paper, so the front desk works from delayed information<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Mobile-first best-in-class PMS (Stayntouch)<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Full PMS on tablet, so staff check in guests anywhere on property<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Built into the PMS, with pre-arrival links sent automatically and no separate tool required<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Instant push updates the moment a room is inspected, so front desk and housekeeping share one live view<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/request-demo\/\">See these workflows in action by booking a Stayntouch demo.<\/a><\/p>\n<h2>Three Staffing Models That Use the Same Workflows<\/h2>\n<p>The six workflows fit into three staffing models that match different property types and service philosophies.<\/p>\n<p><strong>The roaming model<\/strong> assigns one or two staff members with tablets to circulate the lobby and arrival areas during peak check-in windows. These staff handle the full check-in flow, including room assignment, folio review, payment, and key issuance, without returning to the front desk. Guests who completed pre-arrival registration are checked in in under a minute, while guests who have not are guided through the process on the spot. The front desk remains available for guests who prefer it.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784832014957-77a84ade2f31.webp\" alt=\"A business traveler sits on a hotel bed checking his phone, a suitcase beside him.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Some guests want a warm welcome; others want to walk straight to their room. Mobile check-in lets a guest confirm their stay from a phone in about 30 seconds \u2014 from a taxi, a lounge chair, or the room itself.<\/em><\/figcaption><\/figure>\n<p><strong>The hybrid model<\/strong> uses pre-arrival registration to handle administrative steps before arrival and keeps the front desk interaction as a short, personal welcome. Staff hand over a key, confirm the room, and offer an upsell such as a room upgrade, early check-in, or breakfast package. Screen time drops to a few seconds, and the interaction becomes a hospitality moment instead of a data-entry task.<\/p>\n<p><strong>The self-serve model<\/strong> routes guests who want no front desk interaction through a kiosk or mobile check-in flow. The Stayntouch Kiosk handles identity verification, payment, and digital key issuance in under 30 seconds without staff involvement. Staff then shift from transaction processing to guest service, such as answering questions, carrying bags, and recommending restaurants.<\/p>\n<p>All three models can run at the same time on a mobile-first PMS. The hotel does not force a single path on every guest. Guests choose their preferred path, and the PMS supports all three without extra configuration.<\/p>\n<h2>Challenges and Troubleshooting for Mobile-First Workflows<\/h2>\n<p>Implementation of mobile-first PMS workflows surfaces predictable hurdles, and each has a straightforward fix.<\/p>\n<p><strong>Low pre-arrival registration completion rates.<\/strong><\/p>\n<ul>\n<li>\n<p>Use a multi-channel activation strategy that combines email, SMS, and booking confirmation pages to lift completion rates over single-channel approaches.<\/p>\n<\/li>\n<li>\n<p>Send the first registration link with the booking confirmation when guest intent is highest, then send a reminder 24 hours before arrival to reach guests who ignored the first message.<\/p>\n<\/li>\n<li>\n<p>Ensure both messages link to a mobile-optimized registration flow that requires no app installation, because friction at this stage directly reduces completion.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p>Recognize that staff trained on workstation-bound systems often associate the desk with control and security.<\/p>\n<\/li>\n<li>\n<p>Define roaming check-in as a primary responsibility during peak windows rather than an optional extra task.<\/p>\n<\/li>\n<li>\n<p>Pair that role clarity with tablet training that shows the full PMS capability available on the device.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p>Confirm that digital key delivery has a working integration between the PMS and the door lock system before go-live.<\/p>\n<\/li>\n<li>\n<p>Test key delivery across room types to catch configuration gaps early.<\/p>\n<\/li>\n<li>\n<p>Use Stayntouch\u2019s webhook-based architecture, which pushes key delivery the moment check-in is confirmed instead of waiting for the door lock system to poll for updates.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p>Require housekeeping staff to update room status from the room itself immediately after inspection.<\/p>\n<\/li>\n<li>\n<p>Verify that mobile devices used by housekeeping have reliable connectivity on all floors.<\/p>\n<\/li>\n<li>\n<p>Audit update patterns during the first weeks to confirm that real-time sync is actually real time.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p>Expect some pre-authorizations to fail because of incorrect card details or insufficient funds.<\/p>\n<\/li>\n<li>\n<p>Configure an automated follow-up message for failed pre-authorizations that sends immediately with a link to re-enter payment details.<\/p>\n<\/li>\n<li>\n<p>Resolve payment issues before arrival so the payment step does not reappear at the front desk.<\/p>\n<\/li>\n<\/ul>\n<h2>Measuring Queue Reduction with Four Core Metrics<\/h2>\n<p>Queue reduction becomes manageable when you track four primary metrics and set clear targets.<\/p>\n<ul>\n<li>\n<p><strong>Staff-assisted check-in rate.<\/strong> Track the percentage of arrivals that require a front desk interaction versus those completed via mobile or kiosk. According to Stayntouch customer data, hotels using mobile-first PMS workflows reduce staff-assisted check-in by 54%. Measure this weekly and set a target reduction for the first 90 days.<\/p>\n<\/li>\n<li>\n<p><strong>Average check-in time.<\/strong> Measure from guest arrival at the property to room key in hand across all arrival paths. Stayntouch customer data records mobile guest check-in at about 30 seconds for guests who complete pre-arrival registration.<\/p>\n<\/li>\n<li>\n<p><strong>Pre-arrival registration completion rate.<\/strong> Treat the percentage of arriving guests who complete registration before arrival as the leading indicator for queue length. Hotels using automated pre-arrival workflows can achieve high online check-in completion rates, which significantly reduces lobby congestion.<\/p>\n<\/li>\n<li>\n<p><strong>Guest satisfaction score at check-in.<\/strong> Use post-stay surveys and in-stay messaging to capture guest perception of the arrival experience. According to Stayntouch customer data, kiosk check-in can increase guest satisfaction scores by up to 20 points.<\/p>\n<\/li>\n<\/ul>\n<h2>Advanced Considerations for Portfolios, Integrations, and Compliance<\/h2>\n<p><strong>Scaling across portfolios.<\/strong> A mobile-first PMS built for multi-property management lets central teams push configuration to every property in the group from a single login. Pre-arrival registration templates, housekeeping task lists, and payment workflows are created once and applied across the portfolio. According to Stayntouch customer data, multi-property management runs 70% more efficiently from a single multi-property dashboard. Guest profiles are shared across properties, so a returning guest at a sister hotel arrives with their history and preferences already known.<\/p>\n<figure style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/cdn.aigrowthmarketer.co\/1784832125273-8358a68d5e45.webp\" alt=\"A hotel manager reviews data on a tablet in a bright hotel lobby.\" style=\"max-height: 500px\" loading=\"lazy\"><figcaption><em>Real-time visibility from any device means a general manager or operations leader can see occupancy, average daily rate (ADR), and arrivals while walking the property or sitting in a meeting \u2014 not chained to a screen.<\/em><\/figcaption><\/figure>\n<p><strong>Integration notes.<\/strong> The six workflows rely on integrations between the PMS and door lock systems, payment gateways, and guest messaging platforms. The open application programming interface (API) supports more than 1,400 pre-built integrations and uses webhooks that push updates the moment an event occurs. A digital key is delivered as soon as check-in is confirmed, and a room assignment updates as soon as housekeeping inspects a room. Hotels pay only the third-party platform fees, because Stayntouch does not charge extra for these connections.<\/p>\n<p><strong>Compliance.<\/strong> Pre-arrival registration collects personal data, including identity documents and payment card details, so security and compliance must be built in. Stayntouch maintains product compliance in more than 60 countries across six regions, with jurisdictional diligence completed in advance on the hotel\u2019s behalf. Payment data is protected by tokenization, which replaces the real card number with a meaningless substitute, and by point-to-point (P2P) encryption, which scrambles card data from entry to processor. Stayntouch Pay is certified to Payment Card Industry Data Security Standard (PCI DSS) Level 1, the most stringent tier of the card industry\u2019s security standard. ID images collected at kiosk check-in are automatically deleted 30 days after checkout.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>Does a mobile-first PMS require separate queue-management software to reduce lobby queues?<\/h3>\n<p>No. The six workflows described in this article \u2013 pre-arrival mobile registration, roaming tablet check-in, digital key delivery, QR virtual queuing, real-time housekeeping sync, and instant mobile payments \u2013 all run inside the PMS. Stayntouch delivers these capabilities as part of the core platform without a separate queue-management tool. The PMS handles pre-arrival communication, registration, payment, room assignment, housekeeping status, and key delivery in a single connected system.<\/p>\n<h3>What happens to guests who do not want to use mobile check-in?<\/h3>\n<p>A mobile-first PMS supports all three arrival paths at the same time. Guests who prefer a traditional front desk interaction receive one. Guests who want to check in from their phone complete the process in about 30 seconds. Guests who want a self-service kiosk use one. The hotel does not impose a single path on every guest. Guests choose, and the PMS supports all three without extra configuration. Stayntouch\u2019s own framing is simple: some guests want a warm welcome, and others want to walk straight to their room. The platform supports both.<\/p>\n<h3>How long does it take to train staff on a mobile-first PMS?<\/h3>\n<p>Stayntouch typically trains front desk staff in about 2 hours on front desk and reservation management. Full platform training across all modules usually takes 2 days. In an industry where annual turnover runs near 70% in the United States, training time functions as a permanent operating cost rather than a one-time onboarding expense. A PMS that trains in hours instead of months helps new hires become productive on their first shift. Several Stayntouch customers also report that an easy-to-learn system lets them hire for guest-facing ability rather than technical aptitude.<\/p>\n<h3>How does real-time housekeeping sync reduce lobby queues specifically?<\/h3>\n<p>Guests wait in the lobby because the front desk process is slow or because their room is not ready. Real-time housekeeping sync addresses the second cause directly. When housekeeping staff update room status from the room itself the moment inspection is complete, the front desk sees a live view of room readiness instead of working from information that is minutes or hours old. Staff assign rooms as soon as they become available, so ready rooms do not sit unassigned while guests wait. For guests who paid for early check-in, real-time sync turns an operational signal into immediate revenue, because the room is assigned and the guest is notified as soon as inspection finishes.<\/p>\n<h3>Can these workflows scale across a multi-property portfolio?<\/h3>\n<p>Yes. A mobile-first PMS built for multi-property management pushes configuration such as pre-arrival registration templates, housekeeping workflows, payment rules, and user permissions from a central dashboard to every property in the group. New properties open on a proven template instead of a blank system. Guest profiles are shared across the portfolio, so a returning guest at any property arrives with their history and preferences already known. Stayntouch supports management of more than 100 properties from a single login, with custom property groups by region, brand tier, or management cluster.<\/p>\n<h3>What integrations are required to run all six workflows?<\/h3>\n<p>The six workflows connect the PMS to three categories of external systems: door lock systems for digital key delivery, payment gateways for pre-authorization and mobile payments, and guest messaging platforms for pre-arrival registration links and virtual queue notifications. Stayntouch integrates with ASSA ABLOY Hospitality, Salto, dormakaba, VingCard, and OpenKey for door locks, with multiple payment gateways through Stayntouch Pay, and with SMS and WhatsApp channels through Stayntouch Guest Messaging. As noted earlier, all integrations are included in the platform at no additional charge from Stayntouch.<\/p>\n<h3>How do I measure whether the workflows are actually reducing queues?<\/h3>\n<p>Four metrics provide direct measurement: staff-assisted check-in rate, average check-in time from property arrival to key in hand, pre-arrival registration completion rate as a leading indicator, and guest satisfaction score at check-in from post-stay surveys. Set a baseline for each metric before implementation and measure weekly for the first 90 days. Treat the pre-arrival registration completion rate as the most actionable leading indicator. If it falls below 30%, adjust the pre-arrival communication sequence before expecting major movement in the other metrics.<\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.stayntouch.com\/request-demo\/\">See how Stayntouch delivers these workflows out of the box. Book a demo today.<\/a><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cut front-desk wait times up to 40% with Stayntouch&#8217;s mobile PMS. Empower staff to check in guests anywhere and eliminate lobby bottlenecks. See how.<\/p>\n","protected":false},"author":117,"featured_media":229,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-230","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/comments?post=230"}],"version-history":[{"count":0,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/posts\/230\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media\/229"}],"wp:attachment":[{"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/media?parent=230"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/categories?post=230"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stayntouch.com\/articles\/wp-json\/wp\/v2\/tags?post=230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}