# Hotel Checkout Training: A Module for Front Desk Teams

> Train your front desk team with Stayntouch's hotel checkout guide: scripts, role-plays, PMS tips, and chargeback defense. Start training today.

**Published:** 2026-10-04 | **Updated:** 2026-10-31 | **Author:** mihir
**URL:** https://www.stayntouch.com/articles/hotel-checkout-training
**Type:** post

**Categories:** Uncategorized

![Hotel Checkout Training: A Module for Front Desk Teams](https://stayntouch.sites.aigrowthagent.co/wp-content/uploads/sites/92/2026/10/1790615595276-7f2f6285f365-1024x572.webp)

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## Content

*Written by: Kelly Campbell, Vice President of Marketing, Stayntouch*

## Key Takeaways

- Checkout is the highest-stakes two minutes of a guest stay, where revenue is protected or lost and the final impression is formed.
- A complete checkout procedure includes folio pre-verification, outstanding charge confirmation, payment settlement, invoice generation, room status update, and housekeeping notification.
- Front desk agents need verbatim scripts, role-play scenarios, and a clear escalation process for handling disputed charges at checkout.
- The 15/5 rule and 5 C’s of hospitality turn checkout into a service moment that protects reviews and future revenue.
- Stayntouch PMS enables automatic charge posting, automated night audit, and Digital Registration Cards so the folio is correct before the guest reaches the desk, which shortens training time significantly.

[See How Stayntouch Simplifies Checkout](https://www.stayntouch.com/contact-us?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)

## Who This Hotel Checkout Training Is For, And The Terms You Need

This module serves front office managers, general managers, and training leads at independent hotels, boutique properties, and multi-property groups who need to get a new hire or an entire team competent at checkout fast. [The U.S. quit rate in accommodation and food services was 4.3% in March 2026, against a 2.2% private-sector average](https://www.bls.gov/jlt/), so the training clock resets constantly. Checkout is where that cost shows up most clearly.

Before running the module, define these terms for your team on day one:

- **Folio** — the guest’s running bill for the stay, covering room charges plus everything posted from restaurants, spa, minibar, or retail.
- **Night audit** — the end-of-day process that closes out the day’s transactions, posts room charges and taxes, and rolls the system into the next business day.
- **Chargeback** — a guest disputing a charge with their card issuer after the fact. The hotel loses the money by default unless it can evidence the transaction and the guest’s agreement to it.
- **PMS (Property Management System)** — the core software the hotel runs on: reservations, check-in and checkout, room assignment, housekeeping status, guest folios, rates, and billing.
- **OTA (Online Travel Agency)** — third-party booking sites such as Booking.com or Expedia. Guests who book through an OTA may have prepaid some charges; agents must confirm which charges remain outstanding at the property.
- **Room status** — the live state of a room in the PMS: occupied, vacant dirty, being cleaned, inspected, or ready. Updating this at checkout triggers the housekeeping queue.
- **Master folio** — a billing account used for group bookings where a company or organizer pays for a defined set of charges, with guests settling their own extras separately.
- **Service recovery** — the process of resolving a guest complaint or billing dispute in a way that preserves the relationship and, where possible, converts a frustrated guest into a returning one.

[U.S. hotel wage cost per occupied room rose 12.8% in 2025, from $42.82 to $48.32](https://www.bls.gov/jlt/), according to HotelData.com powered by Actabl Hotel Effectiveness. Every minute of checkout that requires manual reconciliation rather than guest conversation now costs more than it did last year. With that cost pressure in mind, the next section breaks down the full checkout procedure step by step.

## What Are The Steps Involved In The Hotel Checkout Procedure?

The commonly cited five-step framing of greet, inquire, review bill, collect key, and thank omits the steps where revenue is actually protected or lost. A complete departure flow covers folio pre-verification, outstanding charge confirmation, payment settlement, invoice generation, room status update, and housekeeping notification, not just the guest-facing moments. Here is the full procedure:

1. Pre-verify the folio before the guest reaches the desk. Confirm room charges, POS postings, taxes, deposits, discounts, and any package inclusions.
2. Greet the guest by name within five feet and apply the 15/5 rule.
3. Retrieve the reservation and open the folio in the PMS.
4. Confirm any late charges such as morning room service, minibar, or spa before presenting the folio.
5. Present the folio clearly and walk through it line by line with the guest.
6. Handle any disputed charges immediately. Acknowledge the concern, review documentation, and resolve or escalate within two to three minutes.
7. Process payment according to the guest’s billing method, and confirm settlement.
8. Generate and deliver the final invoice by print or email.
9. Collect room keys and deactivate access credentials in the system.
10. Update room status to vacant dirty in the PMS so housekeeping is notified immediately.
11. Thank the guest by name, invite a return stay, and close with a genuine farewell.

If reception completes checkout at 10:45 a.m. but housekeeping learns about it at 11:30 a.m., 45 minutes of room-turnover time has already been lost, so Step 10 remains essential. [The target processing time is three to five minutes per guest, with queue time not exceeding three minutes during peak hours](https://hospitalitycareerprofile.com/trainings/front-office/hotel-standard-check-out-procedure-front-office-sop-training).

![A hotel receptionist hands a keycard to a guest across the front desk.](https://cdn.aigrowthmarketer.co/1784831966298-290a8f6f201c.webp)**The front desk is where the stay begins. A property management system (PMS) that keeps every department on one live source of truth means fewer booking errors and a check-in that doesn't keep guests waiting.**

## Five Verbatim Checkout Scripts For Front Desk Agents

Scripts give new agents a floor, not a ceiling. Train agents to use these as a starting point and adapt the language to their own voice. The structure, not the exact words, carries the value.

**1. Greeting:**

>
 “Good morning, Mr. Patel. Are you checking out with us today? Let me pull up your account.”

**2. Inquiring About The Stay:**

>
 “How was everything with the room? Is there anything from your stay we should know about before we close out?”

**3. Presenting The Folio:**

>
 “Here’s a summary of your charges. You have your room rate for three nights, a dinner charge from Tuesday evening, and the minibar from your last night. Does everything look right to you?”

**4. Handling A Disputed Charge:**

>
 “I completely understand. Let me pull up the details on that charge right now so we can look at it together. I want to make sure everything on your bill is accurate before you leave.”

**5. Thanking The Guest And Inviting A Return:**

>
 “It was a pleasure having you with us, Ms. Chen. We hope to see you again soon, and if you book directly with us next time, just mention your stay and we’ll do our best to take care of you.”

Billing disputes arise mainly from unexpected incidental charges rather than the total bill amount, so the folio presentation script stays specific and line by line rather than a single summary total. A guest disputing a charge is almost never disputing that they bought something; they are disputing that they cannot remember buying it.

## How To Handle A Disputed Charge At Hotel Checkout

This section covers the part most training material skips. Disputed charges at checkout occur regularly during busy departure periods, and how an agent handles the first thirty seconds determines whether the dispute becomes a resolved conversation or a chargeback filed three weeks later.

**What To Do First: Acknowledge And Slow Down**

When a guest questions a charge, the agent’s first job is to stop the transaction and listen. Defending the charge before reviewing it, implying the guest is wrong, or asserting the charge is correct before checking all escalate the dispute instead of resolving it.

>
 “Thank you for flagging that. Let me take a look at the details right now, I want to make sure your bill is accurate.”

**Walk Through The Folio Line By Line**

Open the charge in the PMS and review the source: which outlet posted it, at what time, and whether there is a supporting record. A five-step process for handling a disputed charge covers identifying the source, reviewing supporting information, contacting the responsible outlet if needed, applying an approved adjustment, and recording the reason.

**Phrases To Avoid**

- “That charge is definitely correct.”
- “Our system doesn’t make mistakes.”
- “You must have used it, it’s on the bill.”
- “There’s nothing I can do about it.”
- “You’ll need to speak to a manager.” (without first trying to resolve it yourself)

**When To Remove A Charge Versus When To Escalate**

Define this in advance for your team. A common model gives agents authority to waive charges up to a defined threshold without manager approval. Anything above that threshold, or any charge the agent cannot verify from the PMS record, goes to a supervisor. The escalation should be warm, so the agent stays with the guest and introduces the manager rather than handing off and walking away.

>
 “I’d like to bring in my manager to take a look at this with us, because I want to make sure we get this right for you. Give me just a moment.”

**Escalation Language That Works**

>
 “I’ve reviewed the charge and I can see it was posted from [outlet] at [time]. I want to be transparent with you about what the record shows. If you’d like, I can remove it while we verify, or I can have my manager review it with you right now. What would you prefer?”

**Why Signed Terms Matter At Checkout**

Digital Registration Cards, completed by the guest at or before arrival, capture signed terms and conditions and create a documented record that defends the hotel in a chargeback. [A compelling evidence package for a typical accommodation dispute includes the booking record, proof of authorization, proof the service was delivered, the policy the guest accepted with the timestamp of acceptance, and communication history.](https://hoteltechupdate.com/guides/how-to-handle-chargebacks-and-payment-disputes-and-win-more-of-them) The checkout conversation and the arrival paperwork connect directly. A dispute handled poorly at the desk often becomes a chargeback, and a chargeback without documentation is a loss by default.

[Explore Dispute-Ready PMS Features](https://www.stayntouch.com/contact-us?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)

[The operators who win more disputes are rarely the ones with the best lawyers; they are the ones whose systems quietly documented every stay long before anyone thought to dispute it.](https://hoteltechupdate.com/guides/how-to-handle-chargebacks-and-payment-disputes-and-win-more-of-them)

## Hotel Checkout Role-Play Scenarios For Training

Run these scenarios in pairs and rotate who plays the guest. The trainer observes and uses the debrief questions afterward. The goal is repetition, so agents who have practiced a difficult conversation once will not freeze when it happens on a live shift.

**Scenario 1: The Smooth Checkout**

Setup: A business traveler is checking out after a two-night stay. The folio is clean with a room rate, one restaurant charge, and taxes. The guest is in a hurry for a flight.

Agent objective: Complete the full procedure in under four minutes without skipping the folio review or the farewell.

Debrief questions:

- Did the agent greet the guest by name?
- Was the folio presented line by line, or just as a total?
- Did the agent invite a return stay before the guest left?

**Scenario 2: The Disputed Minibar Charge**

Setup: A guest disputes a $24 minibar charge and says they did not use the minibar. The charge was posted by housekeeping on the final morning.

Agent objective: Acknowledge the dispute, review the source in the PMS, and either verify the charge with documentation or remove it, without arguing or implying the guest is wrong.

Debrief questions:

- Did the agent avoid the phrases on the “never say” list?
- How did the agent explain the source of the charge?
- What would the agent do if the charge could not be verified in the PMS?

**Scenario 3: The Guest In A Hurry**

Setup: A guest arrives at the desk at 11:50 a.m., ten minutes before checkout, and says they need to leave immediately. There is an unposted restaurant charge from breakfast that morning.

Agent objective: Complete the checkout accurately, including the late charge, without making the guest feel delayed or blamed for the timing.

Debrief questions:

- Did the agent check for late charges before presenting the folio?
- How did the agent communicate the breakfast charge without creating a dispute?
- Was room status updated in the PMS before the guest left the desk?

**Scenario 4: The Group Master Folio Split**

Setup: A conference attendee is checking out. Their room and tax are billed to a master folio, but their restaurant charges and minibar are on a personal folio. The guest believes everything is covered by the company.

Agent objective: Explain the billing split clearly, without making the guest feel misled, and collect the personal folio balance.

Debrief questions:

- Did the agent explain which charges were covered by the master folio and which were personal?
- How did the agent handle the guest’s assumption that everything was prepaid?
- What documentation would the agent reference if the guest escalated?

Beyond procedures and scripts, the service culture layer, starting with the 15/5 rule, shapes how guests experience the checkout moment.

## What Is The 15/5 Rule In Hotels?

The 15/5 rule is an established hospitality service standard. Staff acknowledge a guest at approximately 15 feet with eye contact and a smile, then offer a verbal greeting when the guest reaches approximately five feet. [It applies to every associate who encounters a guest, not just front desk staff, and is assessed as a scored service behavior in brand standard audits.](https://goaudits.com/blog/marriott-bsa-audits)

At checkout, the 15/5 rule matters more than at many other desk interactions. A guest approaching to check out is often tired, mentally already at the airport, and carrying luggage. They are looking for a signal that the property sees them, not just a transaction. An agent who makes eye contact at 15 feet and greets by name at five feet changes the tone of the entire interaction before a word is spoken about the bill.

Pair the 15/5 rule with the 5 C’s of hospitality, where one widely taught version is Cleanliness, Comfort, Convenience, Consistency, and Communication, though there is no single agreed-on definition across hospitality training, and apply them specifically to the checkout moment:

- **Cleanliness** — the desk area is clear, the agent is presentable, and the printed or digital folio is legible.
- **Comfort** — the agent’s tone is calm and unhurried, even during peak departure hours.
- **Convenience** — the folio is pre-verified before the guest arrives, so the interaction becomes confirmation rather than reconciliation.
- **Consistency** — every guest receives the same standard of checkout regardless of which agent is on shift.
- **Communication** — charges are explained in plain language, not PMS terminology, and the guest leaves knowing exactly what they paid and why.

Guests tend to remember the most emotional part of their stay and how it ends, so a long queue, billing issue, or delayed invoice can overshadow an otherwise positive experience and affect OTA rankings, reviews, and future revenue. The 15/5 rule and the 5 C’s form the service-culture layer that makes the procedure feel like hospitality rather than administration.

## PMS Mechanics That Make Hotel Checkout Training Faster

Checkout training covers two things: the guest conversation and the system. When the system requires manual reconciliation at the desk, such as pulling charges from a restaurant POS, verifying minibar postings, and calculating taxes, the trainer spends most of the session on software navigation rather than guest interaction. That ratio reduces time for service skills.

When charges post automatically from every revenue center, including point-of-sale, spa, mobile, and the Grab & Go Kiosk, directly to the guest folio as they happen, the folio is correct before the guest reaches the desk. Billing errors typically appear at the end of the stay, when the guest wants to leave quickly and reception must simultaneously review charges, extras, minibar, taxes, deposits, and invoice details, which makes checkout the most error-prone moment in the billing cycle. Automatic charge posting removes the reconciliation step from that moment entirely.

![With Stayntouch, charges post automatically from POS, spa, mobile, and the Grab & Go Kiosk straight to the guest folio, with no manual intervention.](https://cdn.aigrowthmarketer.co/1785259463983-8c5dc1a81c11.png)**With Stayntouch, charges post automatically from POS, spa, mobile, and the Grab & Go Kiosk straight to the guest folio, with no manual intervention.**

Automated night audit and instant tax application remove additional manual steps that otherwise have to be trained. [Modern PMS platforms automate much of the reconciliation and reporting that used to require manual cross-checking, shifting the auditor’s role from repetitive data entry toward investigating exceptions.](https://thehotelblueprint.com/hotel-operations/management/hotel-night-audit) When the system handles the routine work, the agent’s job at checkout is to confirm accuracy and have a conversation, not to build the folio from scratch.

According to Stayntouch customer data, front desk staff are fully trained on Stayntouch PMS in 2 hours. Because the system training is so short, the checkout training session can focus on guest conversation, dispute handling, and service recovery rather than software navigation. That shift turns the front desk into a sales channel, where the checkout interaction becomes the moment the guest decides to return.

Stayntouch PMS is a cloud-native property management system built mobile-first. It posts charges automatically from every revenue center, runs automated night audit, applies taxes instantly, and uses Digital Registration Cards. Together, these features mean the folio is correct before the guest reaches the desk. Support is available 24/7/365 with no service tiers and a guaranteed response under one hour, delivered by hospitality specialists. As Stayntouch puts it, the team answers the phone and stays with you until the issue is resolved.

The comparison below shows the difference. On a legacy PMS, agents spend training time reconciling charges at the desk. On Stayntouch PMS, the folio is already correct, so training focuses on guest conversation and dispute handling.

| Training Approach | Time To Competence | Folio Accuracy Before Guest Sees It | Dispute Readiness |
| --- | --- | --- | --- |
| Manual reconciliation on legacy PMS | Legacy platforms typically take around three months to gain a basic working grasp, according to Stayntouch’s internal competitive research | Agent reconciles at desk | No documented terms captured |
| Stayntouch PMS with automatic charge posting | 2 hours for front desk staff | Folio correct before guest reaches desk | Digital Registration Cards capture signed terms |

[Get A Demo Of Automatic Charge Posting](https://www.stayntouch.com/contact-us?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)

## Trainer’s Quick-Reference Cheat Sheet

Print this page and keep it at the front desk for the first two weeks of any new hire’s onboarding.

**The 11-Step Checkout Procedure (Short Form)**

1. Pre-verify the folio before the guest arrives.
2. Greet by name at five feet, following the 15/5 rule.
3. Open the reservation and folio in the PMS.
4. Confirm late charges such as minibar, room service, or spa.
5. Present the folio line by line.
6. Handle any dispute by acknowledging, reviewing, and resolving or escalating.
7. Process payment and confirm settlement.
8. Generate and deliver the final invoice.
9. Collect keys and deactivate access.
10. Update room status to vacant dirty in the PMS.
11. Thank by name and invite a return stay.

**Five Key Scripts (Short Form)**

- *Greeting:* “Good morning, [Name]. Are you checking out? Let me pull up your account.”
- *Stay inquiry:* “How was everything with the room?”
- *Folio presentation:* “Here’s a summary, room rate, [charge], and taxes. Does everything look right?”
- *Dispute opener:* “Let me pull up the details on that right now so we can look at it together.”
- *Farewell:* “It was a pleasure having you. We hope to see you again soon.”

**Dispute Escalation Ladder**

1. Acknowledge and avoid arguing or defending before reviewing.
2. Review by opening the charge source in the PMS.
3. Explain what the record shows in plain language.
4. Resolve by removing or adjusting if within agent authority, or escalate if above threshold.
5. Escalate warmly, stay with the guest, introduce the manager, and avoid a cold handoff.
6. Record the outcome in the guest profile and note the reason for any adjustment.

**Role-Play Scenario Names (For Quick Reference)**

- The Smooth Checkout
- The Disputed Minibar Charge
- The Guest In A Hurry
- The Group Master Folio Split

**Phrases To Never Say At Checkout**

- “That charge is definitely correct.”
- “Our system doesn’t make mistakes.”
- “You must have used it.”
- “There’s nothing I can do.”

## Measuring Success

Checkout training works when the signals show up in the numbers, not just in supervisor observation. Track these indicators to see whether the module is landing.

**Immediate Signals (Visible Within The First Two Weeks)**

- An agent completes a checkout without prompting, including the room status update.
- Disputed charges are resolved at the desk rather than escalated to a manager by default.
- Folio pre-verification happens before the guest arrives, not during the interaction.

**Longer-Term Trends (Review Monthly)**

- **Folio correction rate** — calculated as corrected departure folios divided by total departure folios, multiplied by 100. Track the reason for each correction, not just the total.
- **Chargeback frequency** — a rising chargeback rate after a wave of new hires signals a training issue as well as a payments issue.
- **Time to competence** — how many shifts before a new agent completes a checkout independently at standard. Set a benchmark and track it per hire.
- **Guest satisfaction at departure** — review scores and departure feedback for language about billing clarity, wait times, and staff warmth.
- **Revenue captured at the desk** — late checkout fees, minibar charges posted before departure, and ancillary charges that appear on the folio rather than being written off.

To track these indicators, use simple monitoring tools such as spot audits of folios during the shift, a checkout observation checklist completed during peak hours, and a monthly review of dispute frequency by agent. Hotels should measure both checkout handling time and checkout-to-room-ready time, because a fast departure has limited value if the room remains unavailable for the next guest.

## Multi-Property And Self-Service Considerations

The core procedure stays the same across properties, but multi-property groups need to standardize two elements that independent hotels can leave to individual judgment. The first is the dispute escalation threshold, which defines how much an agent can waive without manager approval. The second is the folio routing rules for corporate and group accounts.

Both elements should be documented centrally and pushed to every property rather than left to each general manager to define. A multi-property dashboard that allows central configuration of rate types, charge codes, and user permissions means a new hire at property ten learns the same procedure as a new hire at property one. Groups should also ensure that guest profiles are shared across properties, so a returning guest’s billing preferences and history are visible at checkout regardless of which property they are visiting.

Self-service checkout through a kiosk or mobile device changes what training covers rather than removing the need for it. Agents still need to understand the full procedure because they handle exceptions such as unresolved charges, guests who need a printed invoice, and guests who encounter a payment issue at the kiosk. Train agents on the self-service flow so they can guide a guest through it, and on the exceptions that route back to the desk.

The dispute handling and service recovery skills from this module apply equally to self-service environments. In many cases, the agent responds to a guest who has already seen their folio on a screen and arrives at the desk with a specific question rather than reviewing it for the first time.

## Aligning Checkout Training With Chargeback Defense

Checkout training connects directly to chargeback defense. A chargeback occurs when a guest disputes a charge with their card issuer after departure, and the hotel loses by default unless it can produce evidence such as a signed registration card, a timestamped folio, a record of the guest’s acceptance of the cancellation or no-show policy, and documentation of the stay.

Every step of the checkout procedure contributes to that evidence file. Digital Registration Cards capture signed terms at arrival. The folio records every charge with a timestamp and source. The agent’s log of a dispute resolution, including what was reviewed, what was decided, and why, becomes the record that defends the hotel if the guest escalates to their bank weeks later.

Train agents to treat every checkout as a documentation event as well as a payment event. The two minutes at the desk are the last opportunity to resolve a dispute before it becomes a chargeback, and a chargeback without documentation is a loss the hotel absorbs in full.

[Talk To A Hospitality Specialist](https://www.stayntouch.com/contact-us?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)

## Read Next

- [Hotel Check-In Software Training for Front Desk Managers](https://www.stayntouch.com/articles/hotel-check-in-software-training?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)
- [Hotel Front Desk Payment Processing Training Guide](https://www.stayntouch.com/articles/hotel-front-desk-payment-training?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)
- [Hotel Front Desk Training: A Guide That Survives Turnover](https://www.stayntouch.com/articles/hotel-front-desk-training-practices?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)
- [The 30-Day Hotel Front Desk Training Program](https://www.stayntouch.com/articles/train-hotel-front-desk-staff?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)
- [Hotel Front Desk Training Manual: SOPs & Best Practices](https://www.stayntouch.com/articles/hotel-front-desk-training-manual?utm_term=hotel-checkout-training&utm_campaign=ai_growth_agent)

---

## Structured Data

### BlogPosting

- **Headline:** Hotel Checkout Training: A Module for Front Desk Teams
- **Description:** Train your front desk team with Stayntouch's hotel checkout guide: scripts, role-plays, PMS tips, and chargeback defense. Start training today.
- **DateModified:** 2026-09-28T17:07:20.033Z
- **Image:** https://cdn.aigrowthmarketer.co/1784831966298-290a8f6f201c.webp, https://cdn.aigrowthmarketer.co/1785259463983-8c5dc1a81c11.png
- **InLanguage:** en-US
  **Person:**

  - **Name:** Kelly Campbell
  - **JobTitle:** Vice President of Marketing
  - **Description:** Marketing Leader | Growth, Go-To-Market & Brand Strategy | Scaled B2B & Consumer Brands Across Travel and Hospitality Tech
  - **Url:** https://www.linkedin.com/in/kelly-campbell-a901588/
  - **SameAs:** https://www.linkedin.com/in/kelly-campbell-a901588/
    **Organization:**

    - **Name:** Stayntouch
    - **Url:** https://www.stayntouch.com/
  **Organization:**

  - **Name:** Stayntouch
  - **Url:** https://stayntouch.com

---

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## Citations

- [Hotel Front Desk Productivity: A Diagnostic-First Playbook](https://www.stayntouch.com/articles/improve-hotel-front-desk-productivity)
- [Hotel Chargeback Prevention: A Guide for GMs and IT Leads](https://www.stayntouch.com/articles/hotel-chargeback-prevention-software-guide)
- [Hotel Distribution Software: Cut OTA Costs & Earn More](https://www.stayntouch.com/articles/hotel-software-reduce-distribution-costs)
- [The Best PMS for Hotel Chains: A Multi-Property Guide](https://www.stayntouch.com/articles/best-pms-hotel-chains)
- [Hotel PMS API Sandbox for Developers: A Field Guide](https://www.stayntouch.com/articles/hotel-pms-api-sandbox-developers)

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