[Webinar] StayNTouch Best Practices

How to Use Rover PMS to Empower Your Front Desk Agents

Thursday, May 30th | 1:00pm EST/ 5:00pm GMT

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Reimagine Your Lobby

Rover PMS can revolutionize your lobby by revamping your front desk. And in the hands of a savvy staff member, Rover can be a powerful new tool to engage with guests and drive upsell revenue. This webinar will show front desk agents (and their managers) the best strategies for using Rover to enhance the guest experience and maximize conversions. During this webinar, you will learn:

  • Why revamping the front desk will ENHANCE the role of the front desk agent 一 and how this can benefit your hotel and your guests;
  • Sales techniques to maximize face-to-face upsells in Rover
  • How to engage in natural conversations that lead to increased guest satisfaction (and conversions!);
  • Tips on transforming your lobby from a glorified waiting room, to a guest-centric social or co-working space;
  • How management can utilize recognition and incentive programs to instill a revenue and guest-centric mindset;

The live presentation will be followed by a short Q&A session.

StayNTouch Best Practices Series

Learn the Fundamentals

Master fundamental best practices implementations of Rover efficiently and effectively.

Explore Best Strategies

Explore strategies and best practices to maximize hotel revenue and guest satisfaction.

Achieve Success

Receive examples of real-life properties that have exemplified the “New Way to Hotel.”

Your Host

Justin De Rise

As a content and customer marketing specialist, Justin is committed to helping hoteliers strategize on ways to combine technology and human support to personalize guests' experiences and enhance operations.

“As we develop future projects, we will continue to innovate on the guest experience ... We have been impressed with StayNTouch’s commitment to supporting new hotel concepts in both front and back of house operations.”

Christian Strobel

President at Bunkhouse Group

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