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SECURE CLOUD PMS FOR HOTELS
A Hotel PMS That Protects Your Guest Data
If a breach has you rethinking your PMS, you want to know your guest data is safe. Stayntouch keeps it in a secure private cloud on AWS, keeps card numbers out of your PMS with Stayntouch Pay and is independently certified to recognized security standards.
Security at a Glance
- Hosted on AWS in a Virtual Private Cloud
- PCI DSS Level 1 for Stayntouch Pay, with tokenization and P2PE
- SOC 2 Type 1 report, plus ISO 27001 / 27018 certification
- GDPR compliant, with product compliance in 60+ countries
- MFA for PMS users and OAuth-scoped integrations
- Dedicated security professionals monitor threats 24/7 and take action to address potential vulnerabilities.
Trusted by Leading Independent Hotels, Hotel Chains, and Management Companies Around the World
What Your Hotel Gets With Stayntouch
Three outcomes, each backed by specific controls.
- Access the full PMS from any device
- Give guests mobile, kiosk, or staff-assisted check-in options
- Standardize processes across a portfolio while preserving local flexibility
- Train front desk staff in 2 hours
- Add new products and integrations as the business changes
Protected Guest Data
Your data sits in an isolated cloud environment, not on a server in a back office.
- Hosted on AWS in a Virtual Private Cloud, with no on-site servers
- Data encrypted at rest with AES-256 and in transit with TLS 1.2 or higher
- Multi-factor authentication for PMS users
- Each integration gets its own OAuth key, limited to the data it needs and revocable instantly. A door-lock app sees a room number and checkout date, not payment details.
Compliance Readiness
Certifications your auditors and owners can ask to see.
- SOC 2 Type 1 report, ISO 27001 and ISO 27018 certification, and GDPR compliance
- Product compliance maintained in 60+ countries across 6 regions
- With Stayntouch Pay, raw card numbers are never stored in the PMS, which can shrink your own PCI DSS scope
- Stayntouch Pay is certified to PCI DSS Level 1 (v4.0.1), with tokenization and point-to-point encryption
A Lower-Risk Migration Path
A defined plan, a named owner and payments set up before go-live.
- A six-week implementation plan, with milestone dates set in week one
- An implementation champion on your team, working with ours
- Legacy data moved with our Dataloader module
- Front desk staff trained in 2 hours
- Remote or on-site implementation
Security That Runs Every Day, Not Once a Year
Daily
Perimeter and application vulnerability scanning
Annually
Penetration testing
Every upgrade
No scheduled downtime for upgrades
Stayntouch has a 100% system uptime record. That reflects sustained performance, not a contractual guarantee.
Know Exactly Who Protects What
Every cloud PMS works on a shared-responsibility model. Many hotel breaches start with weak passwords or shared logins, so we’re clear about both halves and help you secure yours.
Stayntouch Handles
- Infrastructure and physical security
- Encryption of data in transit and at rest
- Patching, vulnerability scanning and penetration testing
- Certifications and audits
- Integration access scoped by OAuth
Your Team Handles, With Our Help
- Role-based access for each staff role
- Turning on MFA for every user
- Staff security training
- Network segmentation for PMS, POS, guest Wi-Fi and door locks
Go Live in About Six Weeks, With a Plan From Day One
Here’s how a typical Stayntouch implementation runs. Your milestone dates are set together in week one.
Week 1
Kick Off
Meet both teams, name your implementation champion and set milestone dates.
Week 2
Configure
Begin configuration sessions, submit payment gateway documents and brief your vendors.
Week 3
Connect
Gather the details for each property integration.
Week 4
Set Up Payments and Train
Set up the payment gateway, test guest mobility templates and begin user training.
Week 5
Prepare
Confirm payment devices, begin reservation entry and hold your go-live prep call.
Week 6
Go Live
Your hotel runs on Stayntouch PMS.
After go-live, get 24/7 support from real hospitality experts, with response times under 1 hour.
Questions Hotels Ask Before They Switch
Can we see your security documentation?
Yes. Stayntouch is validated as a PCI DSS v4.0.1 compliant service provider through an annual assessment by an independent Qualified Security Assessor. We also run quarterly vulnerability scans and regular third-party penetration testing. Ask your account executive for our current Attestation of Compliance. More detailed reports are available under NDA.
Where is our guest data stored?
Your data is hosted on Amazon Web Services (AWS). North American properties are hosted in the United States, and European properties are hosted in a separate EU region that runs independently. All data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher. Card details are tokenized, so full card numbers and security codes are never stored in the PMS.
What happens if there's a security incident?
Our environment is monitored around the clock, with alerts routed to a dedicated security operations team. Stayntouch maintains a documented incident response plan that is tested every year and reviewed as part of our PCI DSS assessment.
Will switching disrupt our operations?
Not the way most hotels expect. Most properties go live in 30 to 45 days, and you can choose remote implementation, on-site support, or both. Our migration tools bring over guest profiles, group reservations, company and travel agent profiles, and deposits. A dedicated implementation team works alongside yours from setup through go-live and beyond, so you’re never left to figure it out alone.
Get the Full Security Breakdown Before You Decide
Read how Stayntouch handles certifications, card data, access controls and compliance across 60+ countries. It includes 15 questions to ask any PMS vendor, including us.
