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March 15, 2016

StayNTouch Partners with Travel Tripper, Joining Innovative PMS and Mobility Solutions with a Powerful CRS to Produce Seamless Booking and Check-in Experiences

Washington D.C., March 15, 2016 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced a partnership with Travel Tripper, whose booking technologies help hotels generate demand, optimize conversions, and maximize revenue. The robust two-way interface between the two systems makes the guest booking and check in experience seamless, enhancing hotels’ ability to attract, keep, and better serve their customers.

“We are happy to partner with Travel Tripper via its industry leading CRS and channel management solutions, “ said Jos Schaap, StayNTouch’s CEO and Founder. “Through the new two-way interface we have created, hotels can offer consumers a simple, easy mobile experience, from the moment they book, through check in.  This is another important step in StayNTouch’s quest to help modernize the hotel experience through advanced cloud applications – streamlining operations, increasing margins, and revolutionizing how hotels connect to and engage their guests.”

StayNTouch’s proprietary Rover™ solution empowers hotel staff to perform functions efficiently via tablet and mobile devices, driving tangible benefits such an increase in revenue, and cost savings. Bringing the benefits of mobile operation as well as choice of service, the company’s Zest™ solution allows guests to self check-in and out, view hotel folio and receive upgrade promotions, all from their smart phones.

Since its inception in 2013, StayNTouch has signed dozens of high profile properties and is currently deployed in select cities in the U.S and Europe. The company is growing rapidly.

“We are pleased to announce this partnership with StayNTouch,” said Gautam Lulla, President of Travel Tripper. “The needs of today’s guests are consistently changing and with StayNTouch we are adding an asset by providing hoteliers the technology to better serve guests while reaching internal revenue goals.”

Headquartered in New York, Travel Tripper is a full-service Web technology provider for hotels, specializing in central reservation systems, distribution, revenue management solutions and digital marketing to help hotels increase online traffic and bookings.

About StayNTouch

Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet and mobile-based solutions to optimize the existing PMS and make it mobile.

The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.

Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including MGM Resorts International, Great Wolf Hotels and Resorts, Zoku Amsterdam, Yotel Schiphol and the Fontainebleau Miami Beach.

Learn more by visiting www.stayntouch.com.

About Travel Tripper 

Travel Tripper is a full-service hospitality technology provider and strategic partner in helping hotels worldwide to generate demand, optimize conversions, and maximize revenue. Known in the industry for its constant innovation and exceptional expertise, Travel Tripper provides a comprehensive suite of solutions that empowers hotels from search to stay, including hotel distribution, website and booking, and digital marketing. For more information, visit www.traveltripper.com.

March 8, 2016

StayNTouch Adds ROW NYC, Bringing its Innovative Mobility Platform to the 1,300 Room Hotel

Travelers Embrace Zest™ for Streamlined Arrivals and Departures, Transforming the Guest Experience

Bethesda, MD – March 8, 2016  . . . StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced that Row NYC, an independent 1,331 room hotel in Manhattan, has implemented its cloud-based hotel software solutions. StayNTouch’s solutions are gaining rapid adoption among distinctive hotels in all market segments and are now in place at dozens of properties in North America and worldwide.

ROW NYC has been using the StayNTouch platform since mid-2015 and has seen property performance increase steadily since that time. In December, more than 800 guests checked in using the StayNTouch mobile check-in service, ZestTM. In the same month, ZestTM drove significant revenue for ROW NYC though Late Check Out offers.

“The new technology has been embraced enthusiastically by our guests,” said Maurizio Bonivento, General Manager of ROW NYC. “The StayNTouch check-in system is generating positive feedback in our TripAdvisor reviews, past guests are recommending it – and, in turn, new guests are inquiring about mobile check-in when they make reservations. This is really just the tip of the iceberg. As more guests discover the convenience of the platform, I expect mobile check-in to be the primary check-in process in the future.”

Guests who provide an e-mail address in the reservation process receive an e-mail from the StayNTouch system that prompts them to begin check-in remotely. For guests who have not provided an e-mail, they receive an alert: “Receiving a room is ready alert means guests can check their bags and enjoy the city,” said Bonivento. “It is a real convenience for them to be notified in real-time when their room is ready to be occupied.”

In addition to mobile guest check-in, The StayNTouch solution allows on property associates to check in guests in anywhere on property via the StayNTouch Rover solution, a mobile/tablet extension of the hotel’s PMS.

ROW NYC has implemented three StayNTouch cloud-solutions on one platform:

  • Zest™:  Enables guest pre-engagement and mobile guest services via mobile web.  Guest-enabled mobile check-in & out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in &/or checkout.  Review bill, preferences collected, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.
  • Rover ™:  Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.
  • Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.  More efficient staff.  Quicker room turns.  Happier guests.

“ We are delighted to partner with ROW NYC,” said Jos Schaap, CEO-Founder of StayNTouch, “The management team embraces innovation. ROW NYC operates in one of the most competitive hotel markets in the country, so the success they have seen is fantastic, the feedback is invaluable – and their positive guest reaction is validation of the transformational power of StayNTouch’s solutions for properties of all sizes in all markets.”

Since its inception in 2013, StayNTouch has signed dozens of high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.

About StayNTouch

Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet-based solutions to optimize the existing PMS and make it mobile.

The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.

Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including MGM Resorts International, Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach.

Learn more by visiting www.stayntouch.com.

Twitter: @StayNTouchInc

Facebook: facebook.com/stayntouch

LinkedIn: LinkedIn/stayntouch

About ROW NYC

The Row NYC hotel has pioneered a new era of individuality by meeting NYC’s signature urban grit with grandeur, transforming your stay into a completely contemporary experience with a front row view to Times Square that’s truly incomparable. Our guests undeniably reside in the middle of it all, with exciting access to everything and anything.

Whether you are an early bird executive needing your latte, or a jet lagged traveler sneaking in breakfast, District M has exactly what you need. Start your morning with one of a dozen sweet and savory pastries some of NYC’s finest European bakeries. District M comes alive in the evening hours bringing guests the best of the US and regional New York wine, beer and bites, while also highlighting international greats. City Kitchen brings New York’s most desired and hyped food concepts to the bull’s eye of NYC Times Square. Visitors and locals can delight in the city’s best dishes without having to travel to taste them.

For more information and reservations, visit ROWNYC.com or call toll free at call Toll Free in the U.S. and Canada: 888-352-3650 or 212-869-3600.

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