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June 9, 2015

ARIA Resort & Casino in Las Vegas Deploys StayNTouch Mobility Platform, Slashes Check-in Times & Improves Operations

StayNTouch Mobility Platform provides “choice of service” to guests for streamlined arrivals and departures

Bethesda, MD – June 9, 2015.  StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the AAA Five Diamond ARIA Resort Las Vegas.

The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment.   This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas.  “Our goal was to speed up the arrival experience so our guests didn’t spend time standing in line instead of starting their stay with us immediately upon arrival,” states Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA.

ARIA partnered with StayNTouch to roll out its cloud-based mobility platform that offers guests a variety of check-in and checkout options via their smartphone.  While the ultimate goal was to reduce lines, a secondary aim was to lessen the wait time if a guest did decide to check-in at the desk. “Instead of four to five minutes per check-in, we’ve been able to take that down to one to two minutes,” McCallum Crawford says.   Since rolling out the system in April of 2015, as many as 30% of guests are opting into the ARIA mobile check-in process, equaling up to 700 mobile check-ins per day.   Achieving its goal of improving the check-in experience, the lobby has seen shorter lines.  Encouraging guests to check out via their smartphone has also been a boon to the operations of the resort.

In addition to the guest facing online mobile check-in, there is a secondary option where colleagues can check guests in anywhere in the resort via the StayNTouch Rover Solution, a mobile/tablet extension of the hotel’s PMS.

The resort has implemented three StayNTouch cloud-solutions on one platform:

  • Zest Web™:  Enables guest pre-engagement and mobile guest services via mobile web, no app needed.  Guest-enabled mobile check-in & out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in &/or checkout.  Review bill, preferences collected, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.

  • Rover FrontOffice™:  Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.

  • Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.  More efficient staff.  Quicker room turns.  Happier guests.

“Within minutes of turning the system on, we had guests taking advantage of it,” McCallum Crawford recalls. “By tapping into travelers’ mobile mindset, we are giving guests the opportunity to fully control the travel experience by choosing their preferred method of arrival.

“We are thrilled to have ARIA as a partner.  The size, scope and level of service at the resort is unparalleled,” said Jos Schaap, CEO-Founder of StayNTouch, “ARIA is on the forefront of offering choice of service to their guests, thus increasing the overall level of service.”

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012.

About ARIA Resort & Casino

ARIA Resort & Casino is a stunning AAA Five Diamond resort on The Strip featuring spectacular amenities, high-end service, premium meeting and convention space, striking architecture and sustainable design. Combined with its unparalleled offerings including the luxurious Shops at Crystals and the first-of-its-kind public Fine Art Collection, ARIA introduces a new generation of resort experiences, unlike anything Las Vegas has ever seen.  ARIA and its neighboring properties within CityCenter are a joint venture between MGM Resorts International (NYSE: MGM) and Infinity World Development Corp, a subsidiary of Dubai World. For more information and reservations, visit ARIA.com or call toll free at (866) 359-7757; also find ARIA on Facebook and Twitter.

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests.  Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations, increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.   Learn more by visiting www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

June 3, 2015

Fontainebleau Miami Wins HT Technology Visionary Award for Deployment of StayNTouch Mobile Guest Engagement

Bethesda, MD – June 3, 2015.  StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce that Fontainebleau Miami is the proud recipient of Hospitality Technology’s Technology Visionary Award for their implementation of StayNTouch’s mobility solutions at the iconic 1,504 room resort.   Every year, HT presents a select group of lodging companies with accolades for outstanding achievement in delivering technological excellence.   In order to ensure that companies from across the industry are recognized for their efforts, consideration is given to size, resources and individual market segment benchmarks.  HT editorial staff and members of the HT advisory board on a basis of innovation, thought leadership, execution and forward-thinking vision, select winners.

Recognizing the rise of the smartphone and guests’ desire for command and control of their travel experience from their smartphone, Fontainebleau implemented the StayNTouch platform that allowed guests a branded mobile experience for mobile check-in, checkout, and service requests while also expanding pre-arrival and on-premise marketing.  The system also offers two-way integration with the resort’s core systems to offer both guest service mobility and guest engagement. In addition to improved guest reviews and reduced front desk lines, Fontainebleau saw 141% ROI in the first 30 days after rollout from revenue generated by targeted marketing for extended guest stays and late check-outs.  Further, up to 40% of guests are choosing to opt-in to the pre-engagement process, dramatically exceeding expectations.

The resort has implemented three StayNTouch cloud-solutions on one platform:

  • Zest Web™:  Enables guest pre-engagement and mobile guest services via mobile web, no app needed.  Guest-enabled mobile check-in & out via smart phone or desktop.  Private labeled, PMS-integrated mobile check-in &/or checkout.  Review bill, preferences collected, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.

  • Rover FrontOffice™:  Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.

  • Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.  More efficient staff.  Quicker room turns.  Happier guests.

“Fontainebleau has a reputation for delivering an exceptional customer experience by going above and beyond expectations,” John Garland, Vice President of Finance for Fontainebleau Hotel reveals. “Leveraging technology and strategic business partnerships is a natural progression as we continue to strive for excellence. We are deeply moved that our efforts have been recognized, not only by our guests, but by Hospitality Technology.”

“The 2015 Visionary Award Winners illustrate two of the most important technology developments impacting hotels today: mobile tech, and data intelligence,” says Abigail Lorden, HT’s group editor-in-chief. “As these two technologies overlap — and an increasing amount of guest interactions become both mobile and data-rich — it will become vital that hotels push for innovation from their technology partners to deliver the necessary experience on the front end, and integrated intelligence on the back end. HT is honored to recognize these companies for their particular efforts.”

“We couldn’t be happier to call Fontainebleau Miami Beach a StayNTouch partner.  The hotel’s reputation of incredible service, luxury and location make it one of the premier destinations in the world,” said Jos Schaap, CEO-Founder of StayNTouch, “Fontainebleau is leading the way in delivering ‘choice of service’ demanded by today’s travelers and improving the business at the same time.”

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012.

About Fontainebleau Miami Beach

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau Miami Beach merges striking design, contemporary art, music, fashion and history into a vibrant guest experience. A revered landmark and symbol of style and sophistication since its opening in 1954, Fontainebleau Miami Beach boasts 1,504 guestrooms and suites appointed with lavish amenities and iMacs; the world renowned LIV™ Nightclub, 12 restaurants and lounges including two restaurants from Chef Michael Mina – StripSteak and Michael Mina 74; two AAA Four Diamond signature restaurants, Scarpetta and Hakkasan; the 40,000-square-foot Lapis spa with mineral-rich water therapies and invigorating treatments; a dramatic oceanfront pool-scape offering lush cabanas; and is home to BleauLive, the innovative concert series that combines intimate performances with memorable weekend escapes. For general information or accommodations at Fontainebleau Miami Beach, visit www.fontainebleau.com or call 1.877.512.8002

Twitter & IG: @fontainebleau
Facebook: facebook.com/Fontainebleau

About Hospitality Technology

Hospitality Technology (HT) is the only publication dedicated to covering the role of information technology in improving business performance for hotel and restaurant operators. The Hospitality Technology editorial portfolio includes: a print publication that publishes nine times annually and reaches more than 16,000 hospitality industry executives, three networking and educational events (MURTEC, Hotel Technology Forum and Restaurant Executive Summit), a comprehensive website, e-newsletters, web seminars, and several exclusive annual reports and studies. Visit Hospitality Technology online at www.htmagazine.comHospitality Technology is published by media company Edgell Communications, headquartered in Randolph, N.J.

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests.  Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.   Learn more by visiting www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

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