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March 17, 2015

StayNTouch Mobile PMS Overlay to be added to all Great Wolf Lodge resorts

Bethesda, MD – March 17, 2015.  StayNTouch Inc., provider of the cloud Mobile PMS Overlay Platform, is pleased to announce the implementation of its hotel software solutions to Great Wolf Lodge® in Williamsburg, Virginia. The family of indoor waterpark resorts will also add the platform to its remaining properties by year end.

Great Wolf Lodge Williamsburg is the second resort to use the mobile check in/out  and housekeeping solutions. The platform has had great success and positive feedback. As a result, StayNTouch solutions will be added to the full Great Wolf Lodge brand over the next 8 months.

StayNTouch allows the front desk team to move from behind the actual desk and directly engage with guests throughout the hotel via a PMS integrated, touch/tablet optimized interface.  With StayNTouch solutions, the resort’s full check-in process includes RFID wristbands, which serve as the room key and a wallet-less payment system for purchases made in the resort. The wristbands are created straight from the program’s iPad.

In addition, Great Wolf Lodge New England, in Fitchburg Massachusetts and the resort in Williamsburg added the housekeeping team to the StayNTouch program. Housekeepers now have mobile access to update and check the status of each room, allowing for improved communication across the departments in real time, further expediting the guest check-in process.

Great Wolf Lodge Williamsburg implemented two StayNTouch cloud solutions on one platform:

  •  StayNTouch Rover FrontOffice™:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe featuring P2P encryption.  Enables staff flexibility to service guests anytime, anywhere.
  • StayNTouch – Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.

“The StayNTouch mobile staff and guest solutions have been a great addition to our resorts,” said, Rajiv Castellino, chief information officer, Great Wolf Resorts, “Our employees can serve our guests in a more efficient manner and provide a more streamlined check-in and out process.”

“We are very pleased with the success of the initial pilot hotels and are thrilled with Great Wolf Resorts’ decision to introduce our solutions to all of their resort in 2015. This is a great vote of confidence for us,” said Jos Schaap, CEO/Founder of StayNTouch.

Industry veteran Jos Schaap founded StayNTouch Inc. in 2012.

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

About Great Wolf Lodge Resorts

Great Wolf Lodge is North America’s largest family of indoor waterpark resorts and the brand leader in the waterpark resort industry. Great Wolf Lodge is a first-class, full service, year-round destination resort. Extending far beyond waterparks, Great Wolf Resorts provides families with quality accommodations, exceptional service, as well as popular proprietary amenities all under one roof – creating family traditions, one family at a time. To learn more, visit greatwolf.com.

Twitter: @greatwolflodge
Facebook: facebook/greatwolfwaterpark
LinkedIn: LinkedIn/great-wolf-lodge

March 4, 2015

Fontainebleau Miami Beach Deploys StayNTouch Mobile Check-In

Drives Increased Guest Reviews & Achieves 141%+ ROI

Miami, FL – March 4, 2015. As part of an ongoing effort to deliver luxury service, and the latest in guest convenience, Fontainebleau Miami Beach is proud to announce the implementation of mobile hotel software solutions from StayNTouch Inc. provider of the cloud mobility platform.

A spectacular blend of golden era glamour and modern luxury, Fontainebleau Miami Beach merges striking design, contemporary art, music, fine dining and history into a vibrant guest experience. A revered Miami Beach landmark, the hotel recognizes the rise of mobility, tablet, smartphone and guest desire for choice of service delivery, and sought to further improve guest experience and guest service levels by leveraging mobility for hotel staff and guests. While searching for the perfect provider, the challenge was finding a technology provider that had two-way integration with their OPERA PMS which runs the 1,504 room hotel.

After research and a rigorous evaluation process, StayNTouch Inc was chosen, as it is the only supplier to deliver both PMS-integrated staff “guest service” mobility and guest smartphone engagement on one platform.

Arrivals/Guest Check-In: In Phase One, Fontainebleau Miami Beach deployed StayNTouch Zest Web, enabling mobile check-in and pre-engagement of arriving guests via their smartphone requiring no app to download. Zest Web sends out emails to all guests arriving that day (customizable by market segment, VIP status, etc.). Through a secure link, the guest is brought to a branded mobile website where the guest can confirm reservation information, advise the hotel on expected arrival time, ask for last minute requests for their room, and enter a mobile number so the hotel can text the guest when their room is ready. From there, StayNTouch integrates with the hotel PMS and existing business processes to coordinate a vastly improved arrival experience including pre-cut keys and expedited availability of room. Guests that choose pre-check-in are greeted at the pre-check-in desk located at the hotel’s main entrance where they’re given a pre-cut key after presenting a credit card instead of going to the standard front desk.

Departures/Guest Checkout:  Zest Web sends out departure emails to all guests departing that day. Through a secure link, the guest can choose to checkout via their smartphone, review their room bill and request a copy to be emailed to them. Late check-outs are also available at a fee on those days when the hotel’s occupancy permits. Should the guest decide to stay late and pay a late checkout fee, they can simply select that option, which automatically updates the PMS “late checkout” field and posts the late checkout fee on the guest’s folio.

The hotel has experienced strong results from StayNTouch:

  • 140+% ROI IN FIRST 30 DAYS: Revenues from extended guest stays/late checkout have been substantial. In the first full month, late-check out revenues generated by StayNTouch promotion far exceeded the monthly SaaS fee paid to StayNTouch.
  • 20% – 40% CONVERSION: Depending on the day, 20% – 40% of guests are opting into the pre-arrival process, which initiates direct guest communication via smartphone and allows front desk bypass upon arrival.
  • IMPROVED GUEST REVIEWS: Guest reviews on the hotel arrival/check-in experience have improved notably. (See Matthew Bailey Post)

Phase two and three of the implementation will include the following additional solutions:

  • StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables flexibility to allow staff to service guests anytime, anywhere.  Line Busting. Zero training.
  • StayNTouch – Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.
  • Zest App™:  Guest Smartphone App. White labelled and PMS integrated, allowing guest remote check-in & out, folio review, geo-location aware, promotions engine, reviews on property, ordering services, guest/staff interaction.  Turns Smartphone into door key.

“Improving our guests’ experiences is always a top priority at Fontainebleau Miami Beach. The service benefits of finding the right balance between mobility and service are obvious. We are proud to be on the forefront of integrating service choice in the hotel industry.” Said John Garland, Vice President Finance, Fontainebleau Miami Beach.

“We couldn’t be happier to call Fontainebleau Miami Beach a StayNTouch partner.  The hotel’s reputation of incredible service, luxury and location make it one of the premier destinations in the world,” said Tim Kinsella, COO/Founder of StayNTouch, “Fontainebleau is leading the way in delivering ‘choice of service’ demanded by today’s travellers and improving the business at the same time.”

Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. in 2012.

About Fontainebleau Miami Beach

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau Miami Beach merges striking design, contemporary art, music, fashion and history into a vibrant guest experience. A revered landmark and symbol of style and sophistication since its opening in 1954, Fontainebleau Miami Beach boasts 1,504 guestrooms and suites appointed with lavish amenities and iMacs; the world renowned LIV™ Nightclub, 12 restaurants and lounges including two restaurants from Chef Michael Mina – StripSteak and Michael Mina 74; two AAA Four Diamond signature restaurants, Scarpetta and Hakkasan; the 40,000-square-foot Lapis spa with mineral-rich water therapies and invigorating treatments; a dramatic oceanfront pool-scape offering lush cabanas; and is home to BleauLive, the innovative concert series that combines intimate performances with memorable weekend escapes. For general information or accommodations at Fontainebleau Miami Beach, visit www.fontainebleau.com or call 1.877.512.8002

Twitter & IG: @fontainebleau
Facebook: facebook.com/Fontainebleau

About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests.  Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface.  Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions.  StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.   Learn more by visiting www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

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