Case Studies

Fontainebleau Embraces Guest Mobile Engagement to Drive New Service Paradigm & New Revenues

The icon deploys the leading mobility platform to elevate guest experience and drive new revenues. 

Fontainebleau Miami is a legendary landmark resort offering a spectacular blend of golden-era glamour and modern luxury. Recognizing the rise of mobility, tablet, smartphone and guest desire for choice-of-service delivery, the iconic property sought to further improve guest experience and guest service levels by leveraging mobility for hotel staff, as well as guests.

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ARIA Las Vegas Slashes Check-in Wait Times with Mobile Option

StayNTouch Mobility Platform provides “choice of service” to guests for streamlined arrivals and departures.

The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment. This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas. “Our goal was to speed up the arrival experience so our guests didn’t spend time standing in line instead of starting their stay with us immediately upon arrival,” admits Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA Las Vegas.

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