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Content Marketing Specialist

Content Writer / Technical Writer

StayNTouch is an innovative software company that revolutionizes hotel operations through mobile-optimized property management solutions. We are looking for a prolific and talented content writer to produce, edit, and publish various types of content to ensure new and current clients can confidently use our products at their properties. Your specific areas of expertise will include making videos, creating how-to articles, coordinating and marketing webinars, and the like.  This role requires a high level of creativity, attention to detail, and project management skills.

Responsibilities:

  • Publish release notes every three-weeks; effectively communicate new functionality as well as inform users of relevant updates to our suite of products (Rover PMS, Rover Overlay, Zest Web, and Zest Station).
  • Build out and regularly review/revise the content in our client-facing portal, which includes instructional articles, videos, and PowerPoint slides.
  • Manage, market, and coordinate weekly “knowledge-transfer” webinars.
  • Prepare and post announcements that inform users of scheduled and unscheduled outages as well as other relevant communication via our announcement board.
  • Provide regular, helpful content while collaborating with Product Managers to produce resources that meet the needs of various key stakeholders.
  • Assist with special writing-specific projects as requested by other departments.

Requirements:

  • BA/BS degree and a minimum of 1 years’ experience in a writing-related role, preferably in a technical writing or content writing position.
  • Past experience producing content from scratch, including instructional guides, how-to videos, and PowerPoint presentations.
  • Knowledge and experience managing multiple projects and changing priorities.
  • High proficiency when creating content with Camtasia (or another video creation/editing software), Adobe Acrobat, Photoshop, and Illustrator.
  • Ability to bridge gaps internally to effectively communicate changes and updates to team members all over the globe.
  • A “can do” attitude and proactive nature that will ensure the correct information is communicated to both internal and external stakeholders.
  • The successful candidate will be highly creative, an excellent writer, process-driven, and extremely organized.

To apply for this job, please visit the link here.

Senior DevOps Engineer

Senior DevOps Engineer

An accomplished, hands-on, Senior DevOps Engineering with demonstrable experience with hosted and cloud-based SaaS applications.

Responsibilities:

  • Hosted servers
  • Review the current infrastructure setup and evaluate whether we are utilizing our servers efficiently.
  • Identify the pain points in the setup that can result in nonavailability of the application and recommend and implement improvements.
  • Define guidelines for setting up VMs with the optimal resource usage of memory, vCPU, data bandwidth and other factors.
  • Evaluate service allocation on VMs.
  • Recommend and implement solutions for automating server configuration and scaling.
  • Create a plan for setting up a failover instance for our current setup. Identify the minimum servers that are required to be operational. How do we address any DNS failures and outline the steps to automatically point the application to a failover instance?
  • Identify and recommend tools that will help us monitor and respond to any infrastructure failures instantly.
  • Expertise in automated installations and application updates.

Cloud servers:

  • Hands on experience with AWS and/or Google Cloud to assist in the architectural migration to a scalable cloud infrastructure.
  • Help define an implementation for globally distributed clients to optimize performance and fault tolerance.

General:

  • Collaborate with software architecture to define, prototype and implement cloud migration strategy.
  • Mentor distributed DevOps teams and help define processes for 24/7/365 monitoring and mitigate critical alerts.
  • Collaborate with QA team in support of testing infrastructure (CI, Stress, Regression, etc).
  • Help define the best approach for supporting quarterly monthly upgrades, with minimal human intervention and no downtime.
  • Help define auto recovery of failed data servers, components, services, networks, and/or data centers.
  • Help improve disaster recovery process.

Hands-On Experience:

  • Bachelor’s Degree or MS in Computer Science or equivalent.
  • Cloud infrastructures
  • 3+ years with AWS EC2, S3, Elastic Beanstalk, Lambda, Aurora, Redshift, Glacier, API Gateway, Load Balancer, Auto Scaling, Route 53, IAM, CloudWatch, MQ/SQS, SNS, Logging and more.
  • Or
  • 3+ years with Google Cloud Compute App and Kubernetes, Big Data, Storage and Database, Identity and Security, Pub-Sub, Load Balancer, Auto Scaling, Monitoring and more.
  • 5+ years with Linux OS
  • Experience with Docker
  • Experience with Chef
  • Knowledge of programming languages like Ruby, JavaScript, Java, Node or other(s) a plus.

Like to have:

  • 5+ years of Bash and/or Python scripting
  • 3+ years with JIRA
  • 3+ years with GitHub
  • 3+ years with Jenkins
  • Experience with RabbitMQ
  • Experience with Redis
  • Experience with New Relic

Soft Skills:

  • The sense of ownership and pride of your contributions and its impact on the company’s growth and success.
  • Team Player.
  • Very good interpersonal and communication skills.
  • Very good time management skills.
  • Critical thinker and problem-solving skills.

To apply for this job, please visit the link here.

Digital Marketing Specialist

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests.  As the Digital Marketing Specialist, you will be tasked with building, tracking and optimizing a variety of digital media campaigns.

Digital marketing is an important platform for StayNTouch to leverage its ability to stay competitive in the market and create brand awareness.  As part of our organization, you will play a significant role in development and execution of the Company’s outreach materials and strategies.

What you will do…

  • Develop and manage paid search and paid display opportunities (Adwords, LinkedIn and Facebook)
  • Create Social Media content and campaigns, schedule automation, engage the audience, grow reach and build brand awareness
  • Work to Enhance SEO and SERP with best practices
  • Implement effective SEO strategies with robust backlinking (submitting content to blog directories, engaging and starting online discussions, sharing links with outside sources and relevant websites, using anchor text)
  • Submit press releases per month to PRweb
  • Create monthly and bi-weekly marketing data reports
  • Collect, analyze and recommend new strategies and optimization of current campaigns and leads to continually improve the ROI and reach target goals
  • Explore opportunities to add value to overall marketing efforts (take initiative, be proactive and bring forward fresh ideas)

What you will need…

  • Bachelor degree and/or equivalent working experience
  • 2+ years of digital marketing and/or social media marketing
  • Demonstrated experience with digital marketing and advertising execution
  • Proven experience with SEO techniques and strategies
  • Demonstrated experience with managing websites and executing/optimizing digital marketing campaign
  • Broad understanding of the latest in web marketing tools and strategies for target marketing
  • Proven experience with developing, implementing and executing social media campaigns and PPC campaigns
  • Demonstrated experience with digital analytics and reporting tools
  • Solid understanding of digital marketing trends and industry best practices
  • Strong Experience with marketing automation platforms
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to work to deadlines in a fun, fast paced working environment

What makes you a rockstar…

  • Experience in a B2B  company and experience with Hubspot
  • Experience with SEO and Social media marketing

About StayNTouch

StayNTouch is an innovative SaaS company that is revolutionizing hotel operations through mobile-optimized property management solutions. At StayNTouch, we are committed to building smart, intuitive and engaging hotel management tools to empower businesses, connect guests and increase our customer’s bottom line.  Our success lies in our outstanding employee base – our team of experts work hard so they can play hard. At SNT we have groomed a fun and energetic culture to thrive the creative minds of our team. We offer competitive salary, equity, great benefits, weekly free catered lunches, beer and wine Fridays, daily snacks, a ping-pong game room and fun company gatherings!

To apply please email your resume and cover letter to jobs@stayntouch.com

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