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Sales Development Representative (SDR)

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. As the Sales Development Representative, you will focus on driving communication with prospective clients and assist in building a rich sales pipeline.

As part of our organization you will play a significant role in development and execution of the Company’s outreach efforts!

What You Need for this Position

  • Bachelor’s degree with strong academic credentials
  • Excellent communication skills (verbal and written)
  • Strong sense of initiative and personal leadership
  • Ability to work within a team to achieve goals
  • Strong business acumen, ethics and high integrity
  • Excel at developing relationships over the phone
  • Ability to handle high outbound call volume with correspondingly high talk time
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing environment
  • Proficient computer skills (Powerpoint, Word, Excel, Outlook)
  • Working knowledge of Sales Force CRM

What You Will Be Doing

  • Serve as the first point of contact and provide product information to prospective customers
  • Lead identification and qualification
  • Partner with senior sales team to achieve new business quotas
  • Attend industry events to meet with prospective customers
  • Drive traffic to webinars and online demonstrations
  • Assist marketing with campaign strategies
  • Assist with add on orders or supporting sales executive/director
  • Assist with certain special projects to increase outbound activity

About StayNTouch

StayNTouch is an innovative SaaS company that is revolutionizing hotel operations through mobile-optimized property management solutions. At StayNTouch, we are committed to building smart, intuitive and engaging hotel management tools to empower businesses, connect guests and increase our customer’s bottom line. Our success lies within our outstanding employee base – our team of experts work hard so they can play hard. At SNT we have groomed a fun and energetic culture to thrive the creative minds of our team. We offer competitive salary, equity, great benefits, weekly free catered lunches, beer and wine Fridays, daily snacks, a ping pong game room and fun company gatherings!

To apply please visit the link here

Sales Executive

 

Description

This is a rare opportunity to join a high energy and vibrant start-up with a dynamic team culture at the right time. As part of StayNTouch’s team, Sales Executives will drive results that significantly impact the company’s growth and top line. As a Sales Executive you should possess a demonstrable record of success in exceeding quotas in a complex B2B technology SaaS sales;including finding, developing and closing deals.

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

What you will do…

  • Collaborate with other sales resources and company management to sell ground-breaking products to hotel companies of all sizes
  • Be able to sell to C-Level executive to IT Directors using  your sales skills to engage decision makers
  • Manage a complete sales process through leveraging sales techniques (Cold Calling, Join.Me, PowerPoint and product demos)
  • Learn and maintain in-depth knowledge of StayNTouch’s products, industry trends, and the overall competitive landscape

What you will need…

  • Bachelor degree
  • 3+ years of inside sales experience in a consultative B2B environment selling SaaS technology, including C-level and complex accounts
  • Ability to work in a fast paced growing company environment and quickly adapt to change!
  • Exceptional organizational, presentation, and communication skills
  • Ability to effectively and persuasively conduct a sales presentation and product demo
  • Utilization of Salesforce to manage and develop a sales pipeline
  • Proven track record of exceeding quota (top 10-20% of company)
  • Prior background working in a fast-paced, smaller organization.  Ability to realize results with limited day-to-day guidance and support
  • Willing to travel up to 40%

 

Location

StayNTouch Corporate office is located in Bethesda, MD – candidate should be located in the thriving Washington, DC area.

About StayNTouch

StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.

Powering over 65,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Porto Vista San Diego and the Fontainebleau Miami Beach. Check out our web site at www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

To apply for this position, click here

Vice President of Engineering

StayNTouch is an innovative software company that is revolutionizing hotel operations through mobile-optimized property management solutions. At StayNTouch, we are committed to building smart, intuitive and engaging hotel management tools to empower businesses, connect guests and increase our customer’s bottom line. We are looking for an experienced Vice President of Engineering, based in StayNTouch’s Bethesda, MD Corporate office to join our team.

StayNTouch is a well funded startup in it’s 5th year and will expand next year to Europe

We are seeking a talented engineering minded person, with a passion for technology innovations, customer service, and recognition in the work place.  We are looking for a true technical and process thinker combining both engineering and architectural skills to help drive our Company’s growth. The ideal candidate has a strong background in SaaS technology and in scaling products and services with a head for future technology and mobility.

Responsibilities:

  • You will report to the CEO and work closely with the VP of Product Management and the CTO to deliver high quality, scalable and innovative SaaS services and products
  • You will work closely with the VP of Product to establish a feature rich and technical, scalable roadmap.
  • You will manage all engineering and quality assurance teams, including the off shore teams as well as remote contracts. (Our team is distributed with 40% in Bethesda and 60% in India, which we intend to move to the US and closer time zones.
  • Work across Software Engineering to build relationships with other teams. Use their feedback and understand their goals to build and prioritize a roadmap for your org.
  • With the help of your team members, educate Software Engineering on best practices for testing, deploying, and developing code. Encourage and enforce the right behaviors to ensure we continue to ship quickly without compromising production stability.
  • Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals.
  • Define the platform pieces required to organize information at scale
  • Drive the right technology choices (e.g. languages, libraries, frameworks)
  • Lay out the technology architecture for both immediate and long term growth
  • Take appropriate risks for technical debt and define a clear strategy for paying it down
  • Work closely with the StayNTouch recruiting team to hire high potential candidates from diverse backgrounds. We intend to increase our team in Bethesda throughout 2018
  • Ensure that the team understands the “why” behind StayNTouch plans, and are inspired to realize the company’s vision

Requirements

  • You have 7+ years of relevant engineering work experience and 4+ hands-on technical management experience.
  • You have experience leading managers and engineers at all levels, and you’re skilled at guiding them through their career development.
  • You have a strong technical background and are able to contribute to planning and design discussions.
  • You are familiar with our tech stack (RoR, Angular JS, MySQL, JQuery, HTML5, Nginx, RabbitM, PostgresSQL, amongst others)
  • You have implemented organizational processes to that make sure that the team deliver on their accountabilities.
  • You think strategically and can develop process, tools and frameworks that help ensure effectiveness across a variety of stakeholders.
  • You know how to create organizational alignment. You know how to get your entire team working towards the same vision while still understanding their unique role in delivering upon “the game plan”
  • You’ve worked on large-scale SaaS products and can rapidly familiarize yourself with complex products.
  • You have a strong focus on metrics and know how to measure the health of engineering teams.
  • You believe in building both teams and products that scale.
  • You enjoy working in a collaborative environment, and you’re committed to driving projects to completion.

 

To apply for this position, click here

QA Manager

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform. We are looking for a talented QA Manager to join our team to test web applications built with JavaScript and Ruby on Rails. Under general direction, the QA Manager will lead the manual and automation testing efforts throughout the software development lifecycle. The ideal candidate will have experience managing local and offshore teams and can coordinate simultaneous test efforts across multiple development teams. The QA Manager will report to the VP of Engineering.

Responsibilities:

  • Manage local and offshore manual and automation QA resources across several releases and parallel projects. Includes forecasting, scheduling, and resource levelling

  • Influence product requirements and release timelines as needed to ensure quality
  • Lead QA projects, including define project objectives and timeline; communicate to team and stakeholders
  • Work closely with the Product Managers, Scrum Masters, development and production support to ensure that the quality objectives of all projects are met within schedule constraints
  • Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated
  • Clearly communicate functional test results, project status to stakeholders and executives; Identify risks and impact of version updates and design mitigation plans
  • Provide a strong point of view in go/no-go decisions on launching new releases; Be the gatekeeper ensuring the quality of the application
  • Research and make decisions on testing tools and applications needed for QA resources to be successful on their role
Recruit, train and mentor QA team by identifying relevant quality-related training needs and delivering training where required; Drive knowledge transfer efforts across feature teams
  • Create and maintain regression suites for testing new and legacy applications
  • Analyze and document defects, provide explanations of defects and their impacts
  • Oversee automation team and work towards full application test coverage
  • Be a champion on system features and functionality
  • Establish KPI metrics for quality and monitor to ensure quality metrics are achieved

Key Qualifications:

  • Bachelor’s degree in Computer Science or related field experience
  • 5+ years of experience testing web based and mobile applications, along with automation activities involving web-based applications
  • Prior management experience leading Quality Assurance team
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experienced at working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Experience with testing complex applications
  • Experience with regression test cases
  • Strong interpersonal & analytical skills with proven ability to work independently as well as with a broad range of personality styles and types
  • Self-starter with a drive to succeed
  • Ability to quickly understand a business product/application
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Experience with JIRA
  • Hospitality hotel work or software experience is a plus

Location

StayNTouch Corporate office is located in Bethesda, MD – candidate should be located in the thriving Washington, DC area.

To apply for this position, please visit the link here

Content Marketing Specialist

We are looking for a prolific and talented content creator to write and produce various types of downloadable content and create short videos  regularly, to expand our company’s digital footprint, awareness, subscribers, leads and help drive revenue. This role requires a high level of creativity, attention to detail, and strategic and project management skills.

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Responsibilities:

  • Create 1–2 free resources each month to drive leads, subscribers, awareness, and/or other important metrics (examples include ebooks, infographics, guides, templates, videos etc.).
  • Create short video content pieces on an ongoing basis to support targeted marketing campaigns.
  • Grow our subscriber base by providing them with regular, helpful content that’s aligned with their needs and interests.
  • Collaborate with designers, product marketers, sales professionals, and external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience.
  • Convince others that your creative ideas are worth investing time and effort in. This role is at the core of the marketing team, and others will rely on your work every single day.

Requirements:

  • BA/BS degree or equivalent working experience.
  • 2 years of experience with video editing software, such as Adobe, Camtasia, OpenShot, FinalCut, etc.
  • Past experience producing content for the web specifically, as well as channel-specific knowledge (blog, SlideShare, Facebook, LinkedIn, etc.).
  • Past experience building audiences either online or offline.
  • A dual-minded approach: You’re highly creative and an excellent content producer but can also be process-driven, think scale, and rely on data to make decisions.
  • Proficiency with Adobe Creative Suite (particularly Photoshop).

To apply for this position please visit the link here.

Staff Accountant

StayNTouch seeks a self-motivated contributor to assist with all aspects of the Order to Cash cycle for a fast-growing SaaS Software Company.   This is an excellent opportunity for a recent grad looking to start their accounting career.  This position reports directly to the Assistant Controller and will join the Finance Department to assist with revenue assurance and analysis, order entry, as well as billing support.  The ideal candidate will be independent, organized, and detail oriented with strong interpersonal skills to interact with all levels of management across the company including:  accounting, sales, client success, and implementations.

StayNTouch provides innovative software solutions to the hospitality industry aimed at re-thinking the entire interaction between the hotel and their guests.

Responsibilities:

• Review of inbound customer orders to ensure they meet the company standard for booking/ revenue.

• Investigates, coordinates and resolves order issues, working cross functionally with Sales, Client Success, and Implementations.

• Create customer and contract records in ERP System (Intacct).

• Create billing and revenue schedules against contract record.

• Create corresponding commission line schedules against contract record

• Create statistical journal entries to capture key metrics.

• Generate invoices and customer statements for customers through ERP system and deliver to customers.

• Research and resolve client billing questions or issues.

• Review AR Aging report to ensure timely collection and follow up with customers.

• Reconcile GL accounts in ERP system and provide analytics. (A/R, Deferred Revenue, Accrued Commissions, Revenue).

• Participate in development and documentation of revenue-related policies and procedures.

• Manage special projects and perform duties as required.

Requirements:

• Bachelor’s degree in accounting or equivalent.

• Analytical thinker and problem solver who can multitask and adapt to changing priorities.

• Detail oriented with ability to process large amounts of data.

• Understanding of basic accounting & revenue principles.

• Understanding of internal controls.

• Strong written and verbal communication skills.

Ideal Attributes 

• Accounting experience in a software, SaaS, or e-commerce industry.

• Experience with a new Saas ERP system (Intacct, Netsuite, Workday).

• Expert in Microsoft Office (Excel, Word)

• Ability to research and apply U.S. GAAP and ASC Topic 606

To apply for this job, please visit the link here

Support Engineer (Contract)

Support-Amsterdam, Amsterdam

StayNTouch is an innovative software company that is revolutionizing hotel operations through mobile-optimized property management solutions. At StayNTouch, we are committed to building smart, intuitive and engaging hotel management tools to empower businesses, connect guests and increase our customer’s bottom line. We are looking for a talented Support Consultant to join our team, preferably based out of Amsterdam but other EU locations will also be considered.

The Support Consultant is a dependable, adaptable, resourceful advocate for our customers.  A successful Support Consultant enjoys interfacing with people, solving problems, is passionate about customer service and wants to grow within a business development/client services profession.  This position will help handle escalated customer cases and use excellent diagnostic and troubleshooting skills to ensure clients are successful in using and understanding StayNTouch applications. The Support Consultant acts as a liaison between Client Services and the Engineering team and serves as the voice of the customer into engineering.

 Responsibilities:

  • Troubleshoot, diagnose and resolve client issues.
  • Facilitates the entire call resolution process from initial contact (call or email) to final resolution.
  • Investigate, log and monitor bug reports from discovery through resolution.
  • Escalates issues, as needed, to appropriate Client business units and Service Providers and document requests following established procedures.
  • Manage customer expectations and maintain high customer satisfaction.
  • Work on-call and weekend shifts on rotation

Key Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 2+ years of experience in customer support with a B2B or B2C software business
  • Experience handling support escalations to engineering teams
  • Previous experience working directly with business clients
  • Ability to diagnose, simplify and explain complex issues
  • Demonstrated troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Familiarity with trouble ticketing systems (Jira, Bugzilla, FreshDesk, ZenDesk, etc.)
  • Experience in a SaaS software company
  • Experience in the hospitality industry, preferably OPERA PMS, and other PMS systems

To apply for this job, please visit the link here.

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