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Digital Marketing Specialist

About StayNTouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests.  As the Digital Marketing Specialist, you will be tasked with building, tracking and optimizing a variety of digital media campaigns.

Digital marketing is an important platform for StayNTouch to leverage its ability to stay competitive in the market and create brand awareness.  As part of our organization, you will play a significant role in development and execution of the Company’s outreach materials and strategies.

What you will do…

  • Develop and manage paid search and paid display opportunities (Adwords, LinkedIn and Facebook)
  • Create Social Media content and campaigns, schedule automation, engage the audience, grow reach and build brand awareness
  • Work to Enhance SEO and SERP with best practices
  • Implement effective SEO strategies with robust backlinking (submitting content to blog directories, engaging and starting online discussions, sharing links with outside sources and relevant websites, using anchor text)
  • Submit press releases per month to PRweb
  • Create monthly and bi-weekly marketing data reports
  • Collect, analyze and recommend new strategies and optimization of current campaigns and leads to continually improve the ROI and reach target goals
  • Explore opportunities to add value to overall marketing efforts (take initiative, be proactive and bring forward fresh ideas)

What you will need…

  • Bachelor degree and/or equivalent working experience
  • 2+ years of digital marketing and/or social media marketing
  • Demonstrated experience with digital marketing and advertising execution
  • Proven experience with SEO techniques and strategies
  • Demonstrated experience with managing websites and executing/optimizing digital marketing campaign
  • Broad understanding of the latest in web marketing tools and strategies for target marketing
  • Proven experience with developing, implementing and executing social media campaigns and PPC campaigns
  • Demonstrated experience with digital analytics and reporting tools
  • Solid understanding of digital marketing trends and industry best practices
  • Strong Experience with marketing automation platforms
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to work to deadlines in a fun, fast-paced working environment

What makes you a rockstar…

  • Experience in a B2B  company and experience with Hubspot
  • Experience with SEO and Social media marketing

Apply for this position 

Support Consultant

About StayNTouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

The Support Consultant is a dependable, adaptable, resourceful advocate for our customers.  A successful Support Consultant enjoys interfacing with people, solving problems, is passionate about customer service and wants to grow within a business development/client services profession.  This position will help handle escalated customer cases and use excellent diagnostic and troubleshooting skills to ensure clients are successful in using and understanding StayNTouch applications. The Support Consultant acts as a liaison between Client Services and the Engineering team and serves as the voice of the customer into engineering. 

Responsibilities:

  • Troubleshoot, diagnose and resolve client issues.
  • Facilitates the entire call resolution process from initial contact (call or email) to final resolution.
  • Investigate, log and monitor bug reports from discovery through resolution.
  • Escalates issues, as needed, to appropriate Client business units and Service Providers and document requests following established procedures.
  • Manage customer expectations and maintain high customer satisfaction.
  • Work on-call and weekend shifts on rotation

Key Qualifications:

  • Bachelor’s degree and/or equivalent working experience
  • 2+ years of experience in customer support with a B2B or B2C software business
  • Experience handling support escalations to engineering teams
  • Previous experience working directly with business clients
  • Ability to diagnose, simplify and explain complex issues
  • Demonstrated troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong analytical skills and experience with reporting and data analysis
  • Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Ideal Attributes:

  • Familiarity with trouble ticketing systems (Jira, Bugzilla, FreshDesk, ZenDesk, etc.)
  • Experience in a SaaS software company

Experience in the hospitality industry, preferably OPERA PMS

Apply for this position

Content Writer / Technical Writer

About StayNTouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

We are looking for a prolific and talented content writer to produce, edit, and publish various types of content to ensure new and current clients can confidently use our products at their properties. Your specific areas of expertise will include making videos, creating how-to articles, coordinating and marketing webinars, and the like.  This role requires a high level of creativity, attention to detail, and project management skills.

Responsibilities:

  • Publish release notes every three-weeks; effectively communicate new functionality as well as inform users of relevant updates to our suite of products (Rover PMS, Rover Overlay, Zest Web, and Zest Station).
  • Build out and regularly review/revise the content in our client-facing portal, which includes instructional articles, videos, and PowerPoint slides.
  • Manage, market, and coordinate weekly “knowledge-transfer” webinars.
  • Prepare and post announcements that inform users of scheduled and unscheduled outages as well as other relevant communication via our announcement board.
  • Provide regular, helpful content while collaborating with Product Managers to produce resources that meet the needs of various key stakeholders.
  • Assist with special writing-specific projects as requested by other departments.

Requirements:

  • BA/BS degree and a minimum of 1 years’ experience in a writing-related role, preferably in a technical writing or content writing position.
  • Past experience producing content from scratch, including instructional guides, how-to videos, and PowerPoint presentations.
  • Knowledge and experience managing multiple projects and changing priorities.
  • High proficiency when creating content with Camtasia (or another video creation/editing software), Adobe Acrobat, Photoshop, and Illustrator.
  • Ability to bridge gaps internally to effectively communicate changes and updates to team members all over the globe.
  • A “can do” attitude and proactive nature that will ensure the correct information is communicated to both internal and external stakeholders.
  • The successful candidate will be highly creative, an excellent writer, process-driven, and extremely organized.

Inbound/Outbound Sales Development Rep

About StayNTouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

What We’re Looking For 

Recent graduates welcome to apply.

Are you looking for a great opportunity to build your sales career at an exciting start-up? We are looking for an outgoing, self-motivated individual who’s excited to be on the phone and email and great at building relationships with prospects.

We will also teach out a lot of sales techniques and methodologies that’ll serve you during your entire career.

Come to join us for a fabulous adventure!

Requirements:

  • Identify new contacts and work to nurture key accounts that are enrolled in our account-based marketing program
  • Outbound calls and emails to both inbound leads and prospecting list
  • Schedule appointments for our Account Executives
  • Researching companies and identifying target contacts at qualified companies
  • Follow-up diligently and methodically on all incoming leads that come to us from the web or phone.
  • Research new and effective techniques  to add value to your prospect outreaches
  • Work with marketing to create a series of inbound follow-up emails and messaging to target inbound leads
  • Work closely with marketing to understand the content/messaging being pushed out to our audience.
  • Research and document relevant contact information for existing leads/keeping contact information update in Salesforce
  • Utilize Salesforce to ensure activities are documented properly
  • Maintain knowledge of market conditions and competitive activities.

Desired Skills and Experience:

  • Bachelor’s degree required
  • Some B2B experience would be preferred.
  • Must be organized and detail-oriented with excellent follow-up skills.
  • Strong computer knowledge required.
  • Ability to multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes, and procedures.
  • Excellent written and verbal communication skills.

Key Qualifications

  • Career motivated
  • Hard working
  • Hunter mentality
  • Competitive
  • Articulate
  • Enthusiastic
  • Able to overcome objections
  • Process oriented
  • Strong organizational skills
  • Good communication
  • Intelligent

 Work authorization:

  • United States (Required)

Apply for this position 

RoR Software Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

RoR Software Engineer

We are looking for a Ruby developer to help build Ruby applications. Our focus includes service-oriented applications, HTTP transactions, and data processing scripts. Your primary responsibility would be to contribute in our development cycles for our applications in various areas of design, development, release, and maintenance. You would also need to communicate with other team members throughout various layers of the infrastructure. This position is a commitment to collaborative problem solving, sophisticated design, and building quality products.

Responsibilities:

  • Design, build and efficiently maintain reusable and reliable Ruby code
  • Contribute new ideas to help improve the performance, quality, and responsiveness of the applications
  • Help maintain code quality, organization, and automatization.

Skills:

  • Good understanding of the syntax of Ruby and its nuances
  • Solid understanding of object-oriented programming and meta-programming
  • Understanding of functional programming style in Ruby
  • Familiarity with concepts of Micro-service, MVC, Mocking, ORM, PubSub, RESTful, and SOAP
  • Familiarity with popular messaging service such as RabbitMQ
  • Familiarity with TDD or BDD
  • Skills for writing reusable Ruby libraries that may be used in expressive ways
  • Understanding of fundamental design principles behind a scalable application
  • Familiarity with development aiding tools such as Bundler, Rake, God etc
  • A familiarity of Github for code versioning
  • A familiarity with Agile development methodology
  • Familiarity with JIRA

Apply for this position 

QA Engineer

About StayNTouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

We are looking for a talented QA Engineer to join our team to test web applications built with JavaScript and Ruby on Rails. Under general direction, the QA Engineer debugs complex software products through the use of systematic tests to develop, apply and maintain quality standards for company products. 

Responsibilities:

  • Test features as they are built, write automated tests and expand on and develop test cases for our application. 
  • Translate detailed product specifications, wireframes, and mockups into comprehensive test plans and use cases.
  • Collaborate with Product and Development Teams to analyze and understand application requirements, identifying potential gaps, and validate acceptance criteria
  • Perform application regression testing.
  • Document clear reproducible bug reports.
  • Provide status updates to assigned Development Team and QA Lead as needed to track progress.

Key Qualifications:

  • Bachelor’s degree in Computer Science or related field experience
  • 2+ years of experience testing web-based and mobile applications, along with automation activities involving web-based applications
  • A critical thinker; Strong problem-solving skills with excellent communication, presentation, and leadership skills
  • Experienced in working closely with developers in an Agile/Scrum environment
  • Strong understanding of the full software development life-cycle in multiple environments
  • Experience with testing complex applications
  • Experience reading XML/JSON
  • Experience using API tools such as the postman
  • Experience analyzing API request/response flow
  • The ability to write clear reproducible bug reports
  • Experience with regression test cases
  • Strong interpersonal & analytical skills with proven ability to work independently as well as with a broad range of personality styles and types
  • Self-starter with a drive to succeed
  • Ability to quickly understand a business product/application
  • Candidate must be authorized to work in the U.S.

Ideal Attributes:

  • Experience with JIRA
  • Hospitality hotel work or software experience is a plus

Apply for this position 

Marketing Automations Specialist

About StayNTouch, A Shiji Group Brand

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

Digital marketing is an important platform for StayNTouch to leverage its ability to stay competitive in the market and create brand awareness.  As part of our organization, you will play a significant role in the development and execution of the Company’s outreach materials and strategies.

What you’ll be doing…

Responsible for managing the Marketing Automation (Marketo) platform and fully leverage the capabilities of the service. Including but not limited to email development, form & lead flow. Develop and launch interactive email and landing page to grow customer awareness and increase account penetration. Must stay current on emerging trends and identify new opportunities.

This role will support the execution, maintenance and continuous improvement of marketing programs, marketing automation, and other technology platforms necessary to enable the marketing team to perform in a fast-paced, results-oriented environment. Additionally, excellent verbal communication skills and the ability to bring effective collaboration and communication to a newly formed marketing team are required to perform the role.

Responsibilities:

  • Own all aspects of email development and deliverability for the company.
  • Build and manage  all lead scoring and nurture programs in Marketo
  • Email templates development and optimization.
  • Manage existing landing pages and develop new ones when necessary.
  • Monitor deliverability rates and address issues as necessary.
  • Perform demand generation tasks such as creating emails, landing pages, templates, forms, etc.
  • Test and QA marketing automation programs to ensure quality.
  • Be highly proficient and “power-user” of our marketing automation platform.
  • Be the subject matter expert on marketing technology platforms and work closely with Marketing Leadership to manage all marketing technology platforms
  • Manage lead data accuracy, including updating, de-duplication, importing and exporting records, and ongoing maintenance.
  • Maintain Marketing Automation integration with CRM (Salesforce)
  • Assist in integrating additional platforms into the Marketing Automation tool.

What you have to have…

  • 2-5 years previous experience using Marketing Automation platforms such as Eloqua, Marketo, Pardot and or Hubspot.
  • Proven experience with managing and optimizing complex email campaigns.
  • 2-4 years HTML, CSS & Javascript experience.
  • Expert knowledge of database management concepts and best practices
  • Demonstrate a strong understanding of B2B digital marketing, lead and demand generation.
  • Excellent organizational, analytical and planning skills with great attention to detail
  • Excellent written communication skills.
  • Performs other job-related duties and responsibilities as may be assigned by the Manager.

Apply for the position 

Implementation Consultant

About StayNtouch, A Shiji Group Brand 

StayNTouch provides innovative software solutions to the hotel industry aimed at re-thinking the entire interaction between the hotel and their guests. We do this by leveraging the convergence of SaaS/Cloud, tablet and touch computing, as well as guest mobile phones to manage all staff and guest touch points on a single platform.

The Implementation Consultant is responsible for taking the client requirements from the beginning of the project and implementing the project deliverables to meet the client’s objectives. The Implementation Consultant is an active participant in all areas of the Implementation process and in addition to working with the client, often works closely with a variety of internal and external partners. The Implementation Consultant manages several client implementations at once with staggered project starts. The Implementation Consultant will travel 75-80% of the time. Prior implementation/installer experience with another hotel/ hospitality suite of products.

Responsibilities:

  • Understand client expectations and client requirements when the project begins.
  • Set up and configure a client’s solution.
  • Train client staff and system capabilities and best practices.
  • Manage all activities related to client on-boarding services including delivery and oversight of all project planning, technical integration with StayNTouch clients, and technical support to ensure the successful deployment of the StayNTouch solution for clients.

Key Qualifications:

Bachelor degree and/or equivalent working experience

3+ years implementation experience with Hotel Software

Experience implementing communication solutions

Experience in delivering client-focused solutions based on customer needs

Excellent verbal and written communication skills

Strong analytical skills and experience with reporting and data analysis

Strong organizational skills and the ability to work to deadlines in a fun fast paced working environment

Experience in the hospitality industry or hotel software experience is a must

Ideal Attributes:

Experience in a SaaS company related to hospitality

Experience in hotel operations

Experience promoting business software

Apply for this position 

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